Can you help me ? 😢

[FFLoriN]

When I get into the fourth game load and then after a while I appear as if I did not have internet connection ( although I have full Wi-Fi signal plus I tried on all 4G and so does )

1. http://i65.tinypic.com/fuvyc5.png

2. http://i66.tinypic.com/25stpow.png

[Sosaaa]

When I get into the fourth game load and then after a while I appear as if I did not have internet connection ( although I have full Wi-Fi signal plus I tried on all 4G and so does )

1. http://i65.tinypic.com/fuvyc5.png

2. http://i66.tinypic.com/25stpow.png

do you use the samsung galaxy grand prime?

[FFLoriN]

do you use the samsung galaxy grand prime?

Yes. Why ? What i need to do ?

[shivampaw]

There seems to be a problem with this device... A factory reset hasn't worked for others so I am not sure what else can be suggested.

[FFLoriN]

There seems to be a problem with this device... A factory reset hasn't worked for others so I am not sure what else can be suggested.

I play BoomBeach and HayDay and work fine... only Clash of Clans have this problem 😢

[shivampaw]

I play BoomBeach and HayDay and work fine... only Clash of Clans have this problem 😢

Seems like the recent update did do something but not sure what...
What are the full specs of your device?

[FFLoriN]

Seems like the recent update did do something but not sure what...
What are the full specs of your device?

PLATFORM
OS Android OS,v5.1.1 (Lollipop)
Chipset Qualcomm MSM8916 Snapdragon 410
CPU Quad-core 1.2 GHz Cortex-A53
GPU Adreno 306
MEMORY
Card slot microSD, up to 64 GB
Internal 8 GB, 1 GB RAM

[shivampaw]

To play the game on Android, you will need a device that meets at least the following specifications:

- Google Play must be available on your device and in your location
- 0.5 GB of RAM (1GB or more recommended)
- Android OS 4.0.3 or better
- A screen resolution of 800x480

Your phone has a resolution of 540 x 960 pixels

That's the only reason I can see (but I'm not sure if the order of those make a difference you see..)

[FFLoriN]

To play the game on Android, you will need a device that meets at least the following specifications:

- Google Play must be available on your device and in your location
- 0.5 GB of RAM (1GB or more recommended)
- Android OS 4.0.3 or better
- A screen resolution of 800x480

Your phone has a resolution of 540 x 960 pixels

That's the only reason I can see (but I'm not sure if the order of those make a difference you see..)

I can play the game... but i cant connect to server without this "bug".

[shivampaw]

I can play the game... but i cant connect to server without this "bug".

This is weird. All I can suggest is that you wait and see if it works. Meanwhile if you can play on another device try using it for a bit.