Clash Royale: IGN:A.Z Arena 5, 35/48 cards unlocked, Level 7, Clan:KPL Royale
It is like the stock market and the Dow Jones Industrial Average.
The stock market is composed of over 3,000 stocks, yet the Dow Jones Average which is a market-tracking index is made up of 30 stocks. These 30 stocks are the 30 most notable stocks in the market, and most investors rely on the Dow Jones Average as their source of tracking the market.
Same thing with the forumers, 10% of clashers are on the forums and these are the most notable clashers, and you can get a good assumption of how all clashers are thinking when you look at the forumers.
"Friends are like wetting your pants. Everyone sees it, but only you feel the warmth"
The poll uses the forums for publicity, and the forums are a biased sample. It's different from the reliability of an in-game poll.
Anyway that's besides the point. SC's response is adequate. As it addresses the main concerns. It doesn't matter if there is one person or one hundred thousand people, if all their complaints are on the same thing.