Why is Softbank -SC-not responding?

[Radiating]

I do like how they atleast are hearing us because of the PBT is back to 6 hours...

The PBT is not back to 6 hours.

[ropepirate]

Why can't they make a thread with all these posts instead of randomly posting it in threads which get drowned out by all the 'whining'

I cannot answer that I am afraid. I agree that it would be most beneficial at this time but I am not sure it would make much of a difference.

I have seen it in other games forums where members of staff do comment on topics but then they get flamed because they are answering the 'wrong' topics or the answers they give aren't those that people want to hear.

[Genos1213]

This reminds me of a memory.

In 7th grade, me and 4 other people were working on a project to create a speed bump that becomes hard when you quickly pass over it, and stays limp when slow cars pass over it.

Before that, we had to do a lot of research on the key elements of such a bump.

4 of us did research for over 10 hours and each got a 20 page analysis on how it should be made or work, yet one person barely filled an A4 paper.


We asked him "We worked on it for over 10 hours, did you even spend 20 minutes on it?"

He replied:
"10 minutes? Hmmmmm.. Maybe even more"


It is the same case for Supercell.
When you make a forum for players to discuss, your responsibility is to answer their questions and help satisfy their needs, and when 91% of the people dislike the update, 1 ​reply IS NOT ENOUGH.

Your analogy is irrelevant, your understanding of what a forum is is also flawed, so your conclusion is wrong. When 91% (no idea where this is from) all complain about one thing, one replay is good enough. Most complaints were about shielding or loot, both were mentioned.

[PRODlGY]

it is a major holiday.
moderators do not speak on behalf of the staff/game, they merely keep the forums clean

About the first part:
When a company decides to release a game at Christmas time - which is better for business since more people play then - they have to take responsibility for it, but that only applies to the company's staff.

And about the moderators' point:
I said it is most probably not related. I was just pointing out an observation and thought maybe you guys could somehow relate them and analyze the connection.

[Genos1213]

I might be wrong, but I thought Anoushka is a moderator. And if I remember it was a comforting response. We are looking for the announcement folder on the forum directly from SC staff who work in the facility.

When you 'might be wrong' at least check, as I said, its not difficult to do.

Why can't they make a thread with all these posts instead of randomly posting it in threads which get drowned out by all the 'whining'

Someone else did make a thread (although a sticky would have been better), but it was still drowned out. Why? Because evidently people don't care! So why should they make a sticky?

[IamThatGuy]

About the first part:
When a company decides to release a game at Christmas time - which is better for business since more people play then - they have to take responsibility for it, but that only applies to the company's staff.

And about the moderators' point:
I said it is most probably not related. I was just pointing out an observation and thought maybe you guys could somehow relate them and analyze the connection.

ive said it in other threads, but why do you believe that they don't care? just because they havent said it out loud. with every update, they monitor player statistics. there hasnt been enough time/data to make any major conclusions. I wouldn't expect anything short of generic responses within the first month.

[Radiating]

ive said it in other threads, but why do you believe that they don't care? just because they havent said it out loud. with every update, they monitor player statistics. there hasnt been enough time/data to make any major conclusions. I wouldn't expect anything short of generic responses within the first month.

It's been about three weeks.

Conclusion is reasonable because ignoring people implies either dislike or apathy. Obviously the latter.

[PRODlGY]

Your analogy is irrelevant, your understanding of what a forum is is also flawed, so your conclusion is wrong. When 91% (no idea where this is from) all complain about one thing, one replay is good enough. Most complaints were about shielding or loot, both were mentioned.

Here's the link to the 91% statistic:
http://strawpoll.me/6309811


If there is a reply to such a gargantuan cause, tens of thousands of people shouldn't dig it up, there should be a clear sticky on it, so it would prevent the forums from being "spammed" with complaints.

[hoopstime98]

They've responded numerous times on this very forum. People have even made threads compiling those responses. Choosing to ignore their responses doesn't mean they didn't happen.

[pgx]

you know... they actually need concrete data before they do anything, right?
the update is still in its infancy.

SC needs more than loud whining on the forum to make changes. the changes will be made based upon gaming statistics. So if you really want to send a message - stop playing! otherwise, all of your whining esentially means nothing

also - stop talking about softbank - they dont give a ♥♥♥♥ about an update or the forums. they care that coc is still the top grossing app

They probably do have this hard data right now:

player logins and time spent: UP
gem sales: UP
=
update: SUCCESS