SuperCell communications log

[Snarg]

According to the version history maintained by the CoC wiki, version 8.67.3, the biggest update to CoC ever, hit the wires on 10 December 2015.

It would be fair to say that this was not the most well received update...

Below is a list of communications from SuperCell staff to the user base in regards to the update. By SC staff, I mean those that have this image below their names: . Mods and game specialist, you do a great job and I appreciate your efforts, but your voice does not carry as much weight as theirs.

Link to thread

I understand that changes to shields/PBTs are not to everyone's liking and it will require some time to adjust. But we did listen and we are still listening to your feedback, we did some improvements to the Personal Break timers and should we find more ways to improve it further, we will do so.
We are also looking into resources, as well as TH balancing, but these adjustments require time. It's a brand new system out there, we need to carefully think of ways that will benefit all players.


edit: Ninja'd by Stitch

Posted one day ago. Thread closed.

Link to thread

Customer reviews are reset after each new version. On the AppStore you have the option to see reviews/ratings of the latest version or all versions and show most favorable/critical etc first, up to you to decide what you want to read; but all old reviews/ratings are still listed there.
We just released an optional update a couple of hours ago as you may know so that's the reason why the reviews are still blank for this version.

In regards to some comments in this thread, I would like to bring your attention to forum rule #7

"Discussing the abuse or exploitation of service platform payment, refund, rating or similar systems is strictly prohibited."


Thank you

Posted 5 days ago. Thread closed.

Link to thread

There will be a maintenance shortly to address the bugs you listed. Need to check the last item though.

Edit: regarding the VG, if there was a Guard under an existing Shield before maintenance, it will keep whatever value it had set then. It will work fine with new Shields etc

Posted one week ago.

Link to thread

While the mood in the Community is quite obvious, the team is still looking at the data. On my side, I'm reading your feedback carefully, with the help and constant reports from our Moderators, and it's being passed on to the Clash team. We don't need content creators to make your voices heard, as we're getting it first hand from the forums and all other social media channels you mentioned, and any eventual changes to come will be delivered via SC first.
There will be a maintenance in the coming days to fix some bugs and hopefully implement some tweaks to the information available in-game in regards to the PBT, I'll confirm these as soon as possible.

This is pretty much the same I posted in my last message but I look forward to have something else more concrete to deliver.

Posted one week ago.

Link to thread

We are aware of some bugs in the game (most we were able to reproduce, except the War donation crash sadly <- but we trust this will fix itself in the next War after the update, if that's not the case let us know), and we will patch those ASAP.
Regarding the PBT etc, we haven't found any issue but we are listening to your feedback and talking about how we can make the information more visible in-game as there's lots of misunderstandings still.


Reports of players whose Personal Break timer did not reset after 30mins offline, make sure you're not under a Village Guard either. After 30 minutes of being offline (without shield/guard and without being attacked) the PBT should always reset.

Posted one week ago.

Unless I missed something, and not counting announcements, that's it. An update is released that changes the game mechanics we have known pretty much from day one, and this is all we get.

Awesome. Thank you SuperCell.

If, at any time, you feel the urge, please feel free to communicate with the loyal fan base you have left. They are dropping like flies...

[Talis]

I'll just leave this here:



Feel free to drop their CEO a line too while you're at it: @ipaananen bonus points for his phone number

[loveless2213]

You know what's funny? Yesterday I boosts my barracks spells and king, and bought the 2 hour guard, and fell asleep while hitting NEXT.

[Krzeng9]

According to the version history maintained by the CoC wiki, version 8.67.3, the biggest update to CoC ever, hit the wires on 10 December 2015.

It would be fair to say that this was not the most well received update...

Below is a list of communications from SuperCell staff to the user base in regards to the update. By SC staff, I mean those that have this image below their names: . Mods and game specialist, you do a great job and I appreciate your efforts, but your voice does not carry as much weight as theirs.

Link to thread

Posted one day ago. Thread closed.

Link to thread

Posted 5 days ago. Thread closed.

Link to thread

Posted one week ago.

Link to thread

Posted one week ago.

Link to thread

Posted one week ago.

Unless I missed something, and not counting announcements, that's it. An update is released that changes the game mechanics we have known pretty much from day one, and this is all we get.

Awesome. Thank you SuperCell.

If, at any time, you feel the urge, please feel free to communicate with the loyal fan base you have left. They are dropping like flies...

Hmm, so I guess those saying no responce from SC are wrong? xD
Nah, I'm messing around, thanks for your work on organizing this

[nerf713]

Thank you Snarg


5 posts from Anoushka..... That's enough for me.

[bpay27]

This is quite disappointing to be honest. Communication is an essential part to a healthy relationship and SC hasn't been giving any of it. The clash community needs to hear from them sooner than later. This isn't a hard thing to do, just let us know what's going on. If nothings going to change at least tell us that, that way we would just know that it's time to adapt or leave for sure. We just want something and communication isn't being provided. If you look at the most recent responses all the threads seem to be closed meaning no one will see those. Terrible decision making. If they want to respond and close the thread then they need to make a sticky or something which won't disappear in a day.

[Selina90]

its impossible for people to find a few replies from supercell in between 10.000 very unhappy post about the subject...

They should really do more to inform their community if they like having one...

[Genos1213]

This is a great post for those who can't be bothered to click on Anouskha's profile and read her posts. So just about everyone really.

[Micheallo]

They are all by anoushka interesting is it not... And that newest one i do not believe is true

[Exodious]

How about releasing a video explaining what cards are currently on the table? Further, by video, I mean one preferably made by a developer who works at SC and not some rent-a-friend (or gem-a-friend, or subscribe-a-friend) who blathers on from a flipping cue card for 20 minutes on something that takes 10 at best. Lastly, I would appreciate it if someone at Super Cell cared enough to put a face with a voice instead of doing these pointless vocals with Chief Pat while we stare mindlessly at th11 raids from a dev account.

It takes more intelligence to eat a piece of bread that it does simply to come on a 5 minute video, say you hear us, and then tell us what you have in the works, good or bad.

I guess it costs less to advertise on every fricking Star Wars airing across the continental US.