Kind of ♥♥♥♥ed, HELP NEEDED!

[AxionXD]

Correct me if I'm wrong, but I do recall that if the person who is accessing your account backed up the device (including the Coc App data) that even after a successful ownership verification, they just have to restore the device to a previous backup and they gain access to the account again. I believe this to be the case with iOS, not sure about Android.

This can happen when you've sold an old device without doing a factory reset, or possibly a sibling, relative or your BFF did it to mess with you. Or whoever stole your phone. The fact you were able to retrieve it means it was someone you knew. S/he is the culprit, s/he linked your account to their device.

[Firesideapollo]

You got me right.
It seems that it is on your record that you have requested help in the past, and they won't help you the second time to avoid abuse (someone could give away account and keep claiming it again to have it back endless time for example).

What you can do now: please try to explain again what happened in the past, tell them the device was not locked (you never receive the code...) they can go back check history chat and you fixed it by contacting Apple.... well what's really happened (give them the date if you have it)

Reiterate again the stealing incident: on what day did it happen? Stress that your account was not linked to android before and the linking should have been done after that day. If you have used the name change in the past, tell them what the old name was, what have you changed it to, and the date or month you change the name if you even remember. Let them know about device model you had your account on..

ALl the info above are only known by the owner, please keep it safe (don't post them on public forum like this one).

Help them a little to send a coherent story, well articulated, easy to understand. I hope they can look at it with another eye.

Cheers mate, will try this and I'll let you know what'll happen!

[FueledChaos]

What should I screenshot?

A police report any proof that your phone has been stolen. The messages. Whatever abuse that they have done to the account.