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  Click here to go to the first staff post in this thread.   Thread: Not in the derby!

  1. #1
    Fresh Spawn
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    Oct 2015
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    Not in the derby!

    For the second time i am not in the derby, I was opt IN for the derby both weeks.
    please help

  2. #2
    Fresh Spawn
    Join Date
    Oct 2015
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    6

    Derby task blacked out

    I was in the Derby this morning and doing a fishing task. I logged out to drive to work and now my task is blacked out and my fish caught this morning are gone. There is no counter on my homepage anymore. I didn't change any settings.

  3.   This is the last staff post in this thread.   #3
    Nick[Supercell]'s Avatar
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    Quote Originally Posted by TOKO1 View Post
    For the second time i am not in the derby, I was opt IN for the derby both weeks.
    please help
    Hmm, when did you opt in? During the 24h pause, or while the previous Derby was ongoing?

    Cheers,

    Nick
    Nick / Supercell
    Community Manager
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  4. #4
    Fresh Spawn
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    Oct 2015
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    Quote Originally Posted by Nick[Supercell] View Post
    Hmm, when did you opt in? During the 24h pause, or while the previous Derby was ongoing?

    Cheers,

    Nick
    I opt in during the previous Derby, I only opt out for 3 minuts, after completing my tasks, to see of it was possible to opt out already, I could still see the taskbord when I had opt out. Then I choose to opt In again. But since than I am out of the Derby, while its green with the advanced settings.

  5. #5
    Centennial Club
    Join Date
    Oct 2013
    Location
    Europe
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    131

    Not in the Derby!

    Same thing happened to me last week. I opt in for the derby, wanted to play, but found that I was not in. Help and support told me, this had happened to other players, too. Now I am waiting if I will ever be able to opt in. Nobody has told me up till now, what I have to expect on Tuesday when the new Derby begins.
    As Nick shared this thread I hope there will be a positive answer
    Litil Garđi, lvl 169

  6. #6
    Fresh Spawn
    Join Date
    Oct 2015
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    3
    Quote Originally Posted by hekla View Post
    Same thing happened to me last week. I opt in for the derby, wanted to play, but found that I was not in. Help and support told me, this had happened to other players, too. Now I am waiting if I will ever be able to opt in. Nobody has told me up till now, what I have to expect on Tuesday when the new Derby begins.
    As Nick shared this thread I hope there will be a positive answer
    I'm back in this week, I went out of the NH for an hour, went back to my own NH, and now this week I'm back in derby.

  7. #7
    Forum Hero SmallChange's Avatar
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    We had someone OPT OUT their button went grey, it's still grey, but they are IN.

    SOOO frustrating.

  8. #8
    Junior Member
    Join Date
    Aug 2015
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    56
    Quote Originally Posted by Nick[Supercell] View Post
    Hmm, when did you opt in? During the 24h pause, or while the previous Derby was ongoing?

    Cheers,

    Nick

    Nick, of of our members was OUT in the previous derby
    During the 24hrs pause, she opted IN and within a few minutes opted OUT again. (way before the current derby started)

    This did not work well, because she is IN now...
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  9. #9
    Forum Hero SmallChange's Avatar
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    Nick

    BUMP BUMP

    It is still happening...is there a solution in sight?

    We have someone who opted out, and is still grey'd out, but is 'In Derby'. We are having to waste our additional, diamond bought, tasks simply to cover her tasks, so we will probably drop a league because of it.

  10. #10
    Forum Hero SmallChange's Avatar
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    NICK


    Please, what can be done to stop this happening again!?

    We just can't carry people who OPTED OUT but are still IN the Derby. We are wasting our diamond bought tasks to simply make up for the EIGHT? Therefore we are dropping down the rankings

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