You don't need to pay for this game, and you should be happy. SC employees are all humans, and all humans can make mistakes.
You don't need to pay for this game, and you should be happy. SC employees are all humans, and all humans can make mistakes.
But if they are having problems with being short staffed why don't they hire more employees, I mean it's amazing what they do with only 150 employees, making one of the top games in the world, but if they need help they should hire more employees.Originally Posted by trooperc007
So what you're saying is: SC is neglecting their customer support, but we need to be grateful because the few that are there are working hard? Maybe we should be grateful when they actually hire a proper amount of staff to handle the amount of players in this game?
Remember that it's a free game. No purchases required. No ads. No pressure to buy gems. No unreasonable demands. Constant updates. Great content. Family-friendly game. Amazing community.
Sure, they aren't perfect, but maybe they want to keep themselves small. Companies that get too big lose their sense of direction. Look at all the above things and realize that what we have in front of ourselves if probably one of the best iOS games.
Neglecting? Tell me you're trolling.
They put an incredible amount of work into their support. They have 3 games with people sending in millions of problems. They work so hard to get it done in such a short amount of time for a company this small.
Yes, you should be grateful. Be grateful they made some of the best games on iOS and Android ever.
Brown nosing won't get you moderator or game specialist. So quit trying to butter them up. They need to respond to their customer base. All you tools saying you don't have to pay for this game, if there weren't paying customers like us this game wouldn't even exist. They need the paying player base to keep the game alive. We expect a certain amount of customer service. Something as little as an update on what's going on goes a long way. SC doesn't seem to understand that concept.
"The fact that we may fail in the struggle, ought not deter us from a cause we believe to be just."
~Abraham Lincoln
Are you serious? You keep justifying SC with completely irrelevant information. They make millions per day, and can't even bother to hire a proper amount of staff to communicate quickly with their customers.
I said SC is neglecting their customer support staff - not that the tiny amount of staff is neglecting customers, because they're obviously working hard. Obviously, I'm grateful for the game, but does that mean we ignore everything else about it?
+1
Some of the responses here are ridiculous.. I can't explain it other than them trying to get one of those positions.
I'm even old enough to be a mod, and before you make a comment such as "Isn't it your bedtime, little boy," think about what you're saying.
SC is not perfect. They are not the best. They are not the most amazing at customer support.
Give them a little credit, will you? Hiring tons of new workers would probably destroy SC, as it sort of like a family down there from what I've heard.
I don't want them to become Google, or Microsoft, or Apple. Let them stay small and give us the good content many love.
I'm not 18 yet and being a moderator is the LAST thing I want on this forum.
Paying doesn't give you any privilege over those of us who don't pay. How much customer service do you want anyway?
If SC doesn't want to give you an update on what's going on then they won't. They're a business and they know what's good for them. They have their reasons, whatever they may be. Don't question them.
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