Thread: Crashes since new update
There is a big hole in their support since ALL personal support is through the game. Very few of us players take the time or have the tenacity to find this. Supercell should monitor recent reviews on Google play and iTunes after update for issues like this. Maybe they will next time. Now they link to the forum from the game so more players will be active here and help alert them to issues.
After applying all know fixes listed here the game keeps crashing at start up since update. ios 6.1.3 updated all nothing works have been trying for 2 days.
I have an ipad 1 with ios 5.1.1. and my game keeps on crashing since the last update, cannot even access my farm anymore. Please fix it, I was 1500 points away from level 65 and I love playing hayday. I checked all support recommendations but it's none of them.
I am also having the same crashing issues with IPad 5.1.1 but mine was fine after update. It started after the Maintenance break. That may be where the "bug" issue lies Nick.
Hi all,
Here is the reply we received when I used her somewhat functioning farm to report my problem:
"Hi Farmer,
Thanks for writing us!
I am really sorry to know that you are facing connection issues. I sincerely apologize for the inconvenience caused on this, as a passionate player myself I know how painful it is. Thanks for reporting this issue, out team is aware of it and will release a fix as soon as possible! Our apologies for any inconvenience caused.
There will be a maintenance within the next 24 hours as the team is close to finding the bugs causing these issues. I would request you to please co-operate until we fix this.
Thank you for your continued patience and understanding,
Have a Hay-ppy Day!"
So, it looks like there may be light coming soon. Just passing this along so we know something is happening and that it should not be much longer...
Last edited by godzsogood; June 19th, 2015 at 02:36 PM.
I didnt run any other app beside hayday. Also had tried link above guide,to restart ipad after all app closed,then open hayday.stil,didnt fix itOriginally Posted by Nick[Supercell]
I'musing iPad 1 with IOS 5.1.1 as mentioned above.what info do you need still?and what should I do?
thanks a lot for your reply
Hi iam having the same problem, since update, crashing all the time and i have tried all the fix's to and it does not help withe the crashing. It's the updateuser I'd for hayday 100002534581776
Last edited by Janejane; June 19th, 2015 at 03:55 PM.
This is happening on both my Ipad 4gen and new android. It crashed all day yesterday and this morning on startup (android app did work yesterday evening). After trying all morning, I finally got Hay Day on the Ipad to connect to Facebook (first thing I did on opening the app). It then stayed open for a while. At this time I also got it to open on the android, connect to facebook, and stay open. Then a few minutes ago it started crashing again on both devices.
I thought the crashing issue was due to the ipad being outdated. Which is why I fought with it all day to connect my farm to facebook so I wouldn't lose it. Well my farm is saved, but I can't play it. It may work later as the crashing seems to be on and off.
If you are having crashing issues all I can recommend is patience and connecting your farm to facebook as soon as you are able so you don't lose it. At least until the problem is solved.
Hay day crashes often after summer update June 2015
I have an iPad with 5.1.1 IOS . The game crashes often particularly when opening the newspaper and clicking ads. Also when going to the fishing area. I have closed all apps and rebooted and this seems to help temporarily (for 10 to 20 minutes maybe) and then it crashes again. So I reboot... Again. Any hope it will be resolved soon? Thanks
What's so funny is the emojis didn't work and they got right on that it's been crashing for how many days and we still wait. Patiences is a virtue. Mean while I am hoping that those affecting by the crash don't miss out too much on this weeks event and derby.
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