Infinite loading screen

[aira81]

same problem with me, please fix, my primary village can't load.

[mohammadgh1996]

and same happened to me
when it will fix ?????????

[aira81]

same problem with me, my primary account can't load (android)
i already try everything, reinstall, force stop, clear cache,

i can open my another account (th 7 and th 9), but why i can't load my primary account th10 (stuck in welcome note)

please fix this bugs we have important war too

thanks

[mohammadgh1996]

why they dont check it ?!
we are still watting for ur fix because we cant enter my account...

[matthewe]

If you have tried all methods to get back into the game then please sit tight. Supercell are well aware and onto the issue by now. They probably have to investigate what the problem is and then release a patch for it and make it love which takes time. If it has been a week and you still can't get in I'll contact a Staff Member to see what's happening.

[Alodily]

only apple users they can only enter to this game !!! this not profficienal work to force users to use apple devices. .!?

[Alodily]

only apple users can play this game.!!? I think they try to push and foce us to use apple devices ... realy this is not profficienal and unfair

[mohammadgh1996]

same....................

[Ralte]

I use an ipad so i can login/clash but my clan mates all use android and none of them can. We tried everything, lost a war and cant even farm.
Even tried kicking out members - in which case the kicked player can clash but are unable to join our clan again.
The worst part is the "Blaring Silence" from supercell. Always thought they were the good guys (unlike zynga etc etc). I hope the success of coc has not gone to their heads.

[ad316]

App crashes or doesn't load

Original guide by Twister, adjusted to Android by Shivampaw

Clash of Clans is extensively tested before each update on several devices. There are times however, where some user's devices encounter issues after initial install, update, or server maintenance. Here are some self-help steps to try if you are encountering issues. Some of these steps or menu paths may be different or not available on every Android version.

PLEASE ASSOCIATE YOUR VILLAGE WITH GOOGLE +! VILLAGES NOT ASSOCIATED WITH GOOGLE+(ONLY LINKED TO THE LOCAL FILES ON THE DEVICE) CAN BE VERY DIFFICULT, AND ON OCCASION IMPOSSIBLE TO BE RETRIEVED IF YOU LOSE ACCESS TO THE LOCAL FILES.


1) Close the app an relaunch it:

1. From the home screen Hold the home button to show open apps.
2. Swipe each app picture sidewards or upwards(landscape)to close.

OR

1. Go to Settings, and then tap 'Apps'.
2. Tap the 'Running' tab at the top of the Manage Applications screen
3. Choose Clash of Clans.
4. Touch either the Stop or Force Stop button.

2) Power off and/or reboot your device
Press and hold power button until power menu appears, then power off
OR
Press and hold both power button and home button for about 10 seconds until your phone starts to reboot.

3) Remove the app and re-install it Make sure your game is connected to Google+ or you could lose your village!
Go to settings > Application Manager > Clash of Clans > Uninstall

4) Upgrade your device to the latest Android version it supports

5) Check that your device is not full
Go to Settings > Storage. Make sure you have several MB available for temp or update files.

6) Log out of Google+ or Facebook (if linked) and log back in.
You can disconnect from Facebook or Google+ in-game if you can access the game, just press the connected button.

7) Ensure your Date/Time settings and Time Zone are correct
Settings > Date & Time

8) Do you have a good network connection that is allowing TCP traffic over port 9339? Some public hotspots do not have this open. Here is a quick URL to check: http://portquiz.net:9339/

8a) Try an alternate connection method
Switch from cellular to wifi or vice versa. Try a neighbors (with permission) wifi, preferably with a different ISP.

8b) Cycle the power on your Router

8c) Replace your ISP's DNS server with Google's public server: 8.8.8.8
Make note of what you currently have before you change.

Settings > Wi-Fi > Hold currently connected WIFI network > Modify Network config > Show Advanced options > IP settings > Static

Replace your current settings (after you write them down) with 8.8.8.8
If this works, then your ISP's DNS server is not updating in real-time

9) If your device was issued through work or school - Check with your work/school IT Department to further investigate.

10) Contact your Service Provider.
If the above steps didn't help you, 99% of the time, it's an issue with your ISP. Some providers either unintentionally or for specific reasons mis-categorize Clash of Clans network traffic. Several major ISPs do or have blocked the game in the past either all the time or during specific times of the day. Contact their customer support and explain your issues to them to see what they can do.

11) You can always do a factory reset Not recommended without being linked to Google+!
You can reset to a stock rom via a ROM flasher like ODIN or use samsung KIES If your village is not linked to Google+, this step is not advised as you will lose access to the locally stored village files.

It should work and if you tried all of the above things and the game is still not loading then please be patient , supercell must be knowing about this issue and they must be working hard to fix it.