Well, there's nothing we can do about it..
SC is not going to give a damn to this post
Well, there's nothing we can do about it..
SC is not going to give a damn to this post
LV. 128 TH9. Queen: 30 / King: 30. Lavas: 165/250.
#2YUU80JQOriginally Posted by steelseth
Dylan
How longs it going to take? hopefully you have the same trap levels to be able to implement it to my base
Last edited by Godd; April 24th, 2015 at 05:20 PM.
So to save ONE friend, you think it's a good idea to inject this idea of getting people banned for hundreds, if not thousands, of other clashers around the world?
Real selfish of you.
Bingo
They sure as heck do need evidence and they do check, just because you don't know what terrible message that may have gone up by a Coleader doesn't mean it didn't happen. I'll admit, I don't check my Clan description too often, but we should be if you are a good leader of your clan.
While I was able to determine it was a fake because I was looking for it, anyone not looking for forgery isn't going to catch that. They saw an account being sold and they acted on it.
Supercell.net would tread highly in all search engines, so having this information posted to this official forum would ensure the highest level of exposure. That's why discussing h@cks, et all, is not allowed...
They did their job to the best of their ability. They receive thousands if not more message regularly, they don't have the time to sit there and analyze every pixel of an image. I wouldn't have noticed the difference in TH had I not been told to look for it.
They look, but they aren't performing forensic investigations here... they have hundreds of things to do throughout the day, lingering and analyzing one image in great detail would severely hinder their support operation...apparently all you have to do is accuse somebody of something to get them banned. Supercell clearly doesn't even look at the evidence. This Don Tuan ban is a perfect example of that. No protection for the innocent from trolls, and no appeals are heard, and no repercussions for the false reporter.
Last edited by AxionXD; April 24th, 2015 at 05:37 PM.
Axion,
No, this shouldn't be a method of getting people banned, again supercell should do their jobs right and not ban people for nothing. And thousands of people own Photoshop which is an expensive tool? And they've reached a professional level using it? And these people somehow know their victims gem count, xp count, and trap location. Try again.
Supercell needs to look if any foul play is involved. they can't just simply glance at an image and auto-ban people. This is one of the responsibilities of support. If they see an account being sold they need to be 100% sure it's legit and the image hasn't been altered in anyway. Doing this ensures issues like this don't arise.
No ones asking supercell for forensic investigations. we're simply asking for them to do their job right and not ban players that don't deserve it. And how long would it really take to analyze an image? I'd say 30 seconds max.
Last edited by Godd; April 24th, 2015 at 06:05 PM.
What a sheep. Just a pure mindless dumb sheep. SC clearly screwed up and this numb nut is STILL defending their action.
He wouldnt be part of the problem if staff actually looked over evidence instead of blindly /instantly banning people. There should be no need for an appeal in This case, as it never should have happened. This is a 3 billion dollar company they need to invest a little bit more in staff for support etc.
Last edited by Wildstang0302; April 24th, 2015 at 06:04 PM.
I'm not defending their action, but this is not something you discuss in public.
One person being banned, while tragic, is better than teaching people how to get 1000's of people banned.
I'm sorry, but I'm more of a big picture guy, I'm not naive enough to think publicly discussing this type of topic will fix anything. It will make the problem worse.
I'd rather be a mindless, dumb sheep then the one responsible for disseminating information that got 1000's of other clashers banned.
PM staff, PM Moderators, but public discussion is a terrible idea.
They looked over it and you know it, this is all making a mountain out of a mole hill.
It's obvious to all of us because we were told to look for it. A customer service rep, who has thousands of emails and chat requests to go through, isn't going to spend the time to analyze every dang pixel.
Contact staff and moderators in PM
Last edited by AxionXD; April 24th, 2015 at 06:07 PM.
Well, I haven't seen this before, but it sure is scary. Maybe this is what it will take to change how SC reviews the banning process?
@OP: keep contacting support. The squeaky wheel gets the grease they say.
Also, PM a mod and see if they can get another channel of communication to SC open.
@rest of replys, take a breather mates, we don't need to be attacking each other.
Hope it all gets sorted out.
Last edited by theangryewok; April 24th, 2015 at 06:08 PM.
If we don't make this public, Supercell will never be aware about how serious this problem is and just turn a blind eye on this matter. They just never really care about their players unless it brings them profit, if only one or two players are having this problem, why should they care? they quit, SC loses nothing
if one million players have same problems, then they will care (out of fear of losing money)
they make millions of dollars everyday, lack of man power is no excuse for terrible service, even if hundreds of thousands reports are coming hourly, it is still their job to throughly check every single one of them with extra care. they can just hire as many people as possible with their super huge profit.
Well, when we start seeing more threads like this, we can go back and reference this thread to find out who is to blame for letting the trollers of the world know how to get people banned.
Great job.
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