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  Click here to go to the first staff post in this thread.   Thread: Can't collect Derby prices

  1.   Click here to go to the next staff post in this thread.   #11
    Nick[Supercell]'s Avatar
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    Hey!

    Don't take a new task and try to force quit Hay Day and try again! If that doesn't help, please report it to our support from the in-game settings menu and they will look into it!

    Cheers,

    Nick
    Nick / Supercell
    Community Manager
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  2. #12
    Fresh Spawn
    Join Date
    Mar 2015
    Posts
    2

    trouble with derby prices

    I can' collect at the end of the previous derby prices!!

  3. #13
    Forum Veteran
    Join Date
    May 2013
    Posts
    1,533
    same. it shows timing as 0 but everything remains. my NH came in first but there was no trophy. no prompt to collect prizes also. i thought the problem has been fixed but apparently not.

    force quit, doesnt help. sent an ingame report with a screenshot but really, how long is this going to continue? you guys have have already done lots of maintenance but problem still persists. even though i have not spent diamonds on the 6th task its still a major annoyance since i have hoarded mining tools and lures for a whole week!
    Last edited by kaylinpickles; March 30th, 2015 at 08:56 AM.

  4. #14
    Senior Member
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    Sep 2014
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    Quote Originally Posted by Tilla View Post
    The derby is over, but i cannot collect the prices.it is said that the Derby must be overm but it is. I can throw away new tasks fir the new derby.
    Same here.

  5. #15
    Quote Originally Posted by Nick[Supercell] View Post
    Hey!

    Don't take a new task and try to force quit Hay Day and try again! If that doesn't help, please report it to our support from the in-game settings menu and they will look into it!

    Cheers,

    Nick
    I already did that except for the in game report.

    Update: have forced close and restarted again. Still no prizes. Reported thru in game help.
    Last edited by niteowl1805; March 30th, 2015 at 08:42 AM.
    Playing Hay Day on iPad 3.
    GC id: niteowl1805
    Playing daily; started early May 2014; current level 73

  6. #16

    Unhappy Andriod - Can't collect prizes

    I know this is iOS forum but I cannot collect from my Samsung Tablet either VERY frustrating because I spent diamonds on Tom to squeeze in the extra tasks!

  7. #17
    Same thing happened to me Passed three horseshoes and finished first but NO prizes .just new derby started

  8. #18
    Quote Originally Posted by Nick[Supercell] View Post
    Hey!

    Don't take a new task and try to force quit Hay Day and try again! If that doesn't help, please report it to our support from the in-game settings menu and they will look into it!

    Cheers,

    Nick

    Maybe I'm losing my mind, but I can't find a way to report this issue to support from in the game...

  9. #19
    Quote Originally Posted by Ellvera View Post
    Same problem here
    Yep same problem with me😁

  10. #20

    no prices

    doesn't help to quite hay day and de placement in the derby is not set to zero, we are still at the 11th place

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