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  Click here to go to the first staff post in this thread.   Thread: Derby Still Not Working Correctly

  1. #71

    No extra prices for first place

    Hi,

    Our neighborhood can't claim the extra price for first place.
    We were the first to reach the first checkpoint, and has been leading until the end.
    Some neighborhood member also can't claim the 5 winning horseshoe either.
    Attached is the picture.

    Kindly check and revert.

    Thanks & Regards,
    Carmen

    photo 1.PNG

  2. #72
    Trainee
    Join Date
    Oct 2014
    Location
    NC, USA
    Posts
    13

    Derby Rewards GONE....

    My neighborhood was in 2nd place when I went to bed - with the Derby ending on the US overnight. This morning, A new Derby has started, and no reward for top 3, and the horseshoe milestones my neighborhood achieved (which was 3), was gone. Nothing, Nada. And many of us spent 10 diamonds for the extra task - to get that 3rd horseshoe. I see this is an overall problem, and realize the HayDay team needs to look into this.

    Please find a way to make this right - the derby is fun, and stressful, and also causes us to spend more diamonds (for our own tasks and my neighborhood has been helping one another big time). With no rewards - why do it?

  3. #73
    Senior Member anagfm's Avatar
    Join Date
    May 2014
    Location
    Brazil
    Posts
    457

    No win, no prizes

    As it is the case with many here, we won 1st prize, but the game said we were 15th and got no prizes. After a massive effort from the whole neighbourhood and much spent material, only the paltry flag prizes. What is most annoying is not having a single comment by supercell, which makes it all look like a con they are playing on us to get money. It is fair that they do their utmost for us to spend in the game, but thieving? Many of you will think this is harsh, that it is a bug, etc, etc, etc, but as long as they do not make any comment about it, it is thieving.
    Attachment 101966Attachment 101967

  4. #74
    Fresh Spawn
    Join Date
    Oct 2014
    Posts
    3

    No response?

    Have SC even acknowledged this problem yet? Just logged in again, got another message that Derby had finished. It stated we came 5th this time (as of 2 mins before Derby ended we had over 22000 points and nearest nh was 5000). Also still cannot get any horseshoe rewards.

    Come on SC, if I released a software update at work with this many bugs, I'd be in serious trouble... And you have already had a week to fix it!

  5. #75
    Fresh Spawn
    Join Date
    Aug 2014
    Posts
    9

    No derby anything!

    We were in first by a very big margin an hour before the derby ended but we came in 4th??? On top of that I can't get any of the prizes that were showing up. I don't think I'm going to participate until these bugs are fixed.

  6. #76
    Junior Member
    Join Date
    May 2014
    Posts
    68
    Our NH is having the same problem and its poor that we haven't heard anything from SC. We all spent a hell of a lot of diamonds making sure we kept our 1st place and reached our 5th horseshoe only to be rewarded with absolutely nothing. This is really not on. If the derby isn't working properly then maybe it should be removed until all of the problems are fixed.

  7. #77

    derby results

    We won the derby said 13th no prizes

  8.   Click here to go to the next staff post in this thread.   #78
    Nick[Supercell]'s Avatar
    Join Date
    Aug 2012
    Location
    Helsinki / Finland
    Posts
    4,954
    Hey!

    If you have experienced any kind of problems with the Derby, please reach out to our support from the in-game settings menu. That way we can look into the issue. Seems like the Derby worked fine for most players, but then some have had some problems getting the rewards.

    Cheers,

    Nick
    Nick / Supercell
    Community Manager
    Like Hay Day on Facebook: http://facebook.com/HayDayOfficial
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  9. #79

    We won 1st place by 8000+ points and made it to our 5th horseshoe but no prizes!!!!

    We are crestfallen. We worked so hard as a team with many of us using our hard-earned money to buy diamonds so we could purchase a 6th task to insure victory. And this happens. No prizes and the game saying we finished 11th place. We beat our nearest competition neighbors by more than 8000 points. Ridiculous.
    Please correct this issue. How are we supposed to want to compete using our time and money for nothing. Not even attempting this derby until situation is sussed.
    Please issue an in-game statement. People are very upset.
    Thanks,
    Amy
    Cherry Hill Neighborhood

  10.   Click here to go to the next staff post in this thread.   #80
    Nick[Supercell]'s Avatar
    Join Date
    Aug 2012
    Location
    Helsinki / Finland
    Posts
    4,954
    Howdy!

    Please contact our support from the in-game settings menu so that our support reps can look into it! Sorry for the inconvenience!

    Cheers,

    Nick
    Nick / Supercell
    Community Manager
    Like Hay Day on Facebook: http://facebook.com/HayDayOfficial
    Follow Hay Day on Twitter: http://twitter.com/HayDay
    Follow Hay Day on Instagram: http://instagram.com/HayDay
    Subscribe to Hay Day YouTube: http://youtube.com/HayDay

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