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  Click here to go to the first staff post in this thread.   Thread: Can't Select New Derby Tasks? Look in here!

  1.   Click here to go to the next staff post in this thread.   #1
    Nick[Supercell]'s Avatar
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    Exclamation Can't Select New Derby Tasks? Look in here!

    Hi Guys!

    We are currently investigating why some players are stuck with the Derby tasks. In the image below you can see that the task is labelled "Completed" BUT on the right hand menu it says "Expired". If you can't select & start a new task (you get the text "Failed to Start Task") you need to:

    1. Tap on the task that has the label "Completed"
    2. Check that it says "Expired" on the right
    3. If this is the case (i.e. you are stuck and can't select a new task) trash the task.

    Beware: some may lose the task & points by doing so, but until we find the core of this issue this is the only way to proceed. Please let us know in this thread how it worked out for you, and if it did.


    Image from user rayhahaha

    Sorry for all the hassle and inconvenience! I'll keep you posted when we have something new to report!

    Cheers,

    Nick
    Nick / Supercell
    Community Manager
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  2. #2
    Centennial Club Tich2021's Avatar
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    this has worked for me but i have lost all my resources doing 25 truck orders with no points to show for it now i have no stock!

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  3. #3
    Worked for me but lost all mining tools for zero neighbourhood points, and all that effort!!! Also can only now complete 4 tasks instead of 5 so my neighbourhood is penalised, can anything be done about that?
    Apart from the current glitches, I do like the derby😊

  4. #4
    Fresh Spawn
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    currently an icicle up in Canada
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    I was able to proceed, but i lost all my progress in the task

    I had to trash the task to continue as it said I failed due to not finishing in time. Which is confusing cause the task had a time limit of 'till the derby ends!'
    However, what bothers me most isnt the fact that I lost all my progress, although that's frustrating in its self...But what's more frustrating is that I used my good lures to catch all those lbs of fish. All those tickets I got from boats, etc... all wasted!!! 34 lures in total. I'm so disappointed! And frustrated. I'm seriously contemplating quitting this game. Ill see how I feel in the morning.

    I feel the need to add an extra grrrrrrr for effect! 😔😔😠😠

  5. #5

    I spotted another bug

    With harvesting. Last week was counting what you harvest as it should, and now its counting what you are planting instead!

  6.   This is the last staff post in this thread.   #6
    Nick[Supercell]'s Avatar
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    Quote Originally Posted by MarinkaApostolova View Post
    With harvesting. Last week was counting what you harvest as it should, and now its counting what you are planting instead!
    It should count each harvested field. So if you have for example 40 wheat, it means 40 wheat fields not 40 wheat = you need to harvest 40 wheat fields to get it.

    Cheers,

    Nick
    Nick / Supercell
    Community Manager
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  7. #7
    Hm, may be im mistaking then. I did not do many harvesting task. Can you please look in my other post

  8. #8
    Fresh Spawn
    Join Date
    Mar 2015
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    Still not working

    i trashed my first task as suggested and was able to access a second task, however the same thing happened at the end of the second task. Also, as mentioned by others but not yet recorded as one of the issues you are addressing, both the neighbourhood tab and the horseshoe tab on the left are greyed out, so I am unable to see my neighbourhood's progress, I can't see any of the horses. I'm assuming this means the my neighbourhood is not officially in the derby, so am going to stop derby activity until the issue is resolved, because of the obvious disadvantages, depleting inventory etc. please keep us posted. Thank you

    We are currently investigating why some players are stuck with the Derby tasks. In the image below you can see that the task is labelled "Completed" BUT on the right hand menu it says "Expired". If you can't select & start a new task (you get the text "Failed to Start Task") you need to:

    1. Tap on the task that has the label "Completed"
    2. Check that it says "Expired" on the right
    3. If this is the case (i.e. you are stuck and can't select a new task) trash the task.

    Beware: some may lose the task & points by doing so, but until we find the core of this issue this is the only way to proceed. Please let us know in this thread how it worked out for you, and if it did.


    Image from user rayhahaha

    Sorry for all the hassle and inconvenience! I'll keep you posted when we have something new to report!

    Cheers,

    Nick[/QUOTE]

  9. #9

    Me too

    i has ssues like this last week
    Last edited by Sleightofhand6; March 16th, 2015 at 08:40 PM. Reason: spelling

  10. #10

    Lost Progress

    I trashed my task and was able to get another task. However, I can only complete 4 instead of 5 tasks AND I lost the goods & neighborhood points. This needs to be fixed or compensate those of us who have had "stuck" tasks and have reported them.

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