Does Supercell Care About It's Consumers?

[Holps]

At the end of the day SC cares about making money just like every other business... but unlike some other ("greedier") companies, SC seems to view having satisfied customers as a means to that end. They do add plenty of user requested features, and they make games that can be enjoyed even by people who spend nothing at all (I argue that that's mutually beneficient for the players and SC).

I believe their business model is good for the long term, and they recognize that alienating players by being constantly "greedy" is a good way to shoot themselves in the foot in the long haul. They implement a sizable amount of stuff based on user feedback, and they have been pretty good about keeping game balance satisfactory so that they have plenty of room to keep going without messing up everything that has come before. Honestly, I think even some of the complaints about SC "not caring" can also be attributed to this- sometimes SC seems to act to preserve the long term prospects even when players won't like it (hero nerf and elixir walls for example).

Maybe it's not "caring about the cusotmer" in a direct sense, but I think they understand the power of customer satsifaction and use that to their advantage. Their certaintly not perfect in any of the instances I've mentioned, but I still think their better than many of the alternatives.

About right...Not much to add really. Whenever you feel abused just imagine a corporate buy out by EA and then you would have a problem

[puddle]

I've only spent $10 on this game

Does it matter what we have spent on this game?

Guys, the simple matter of this is, SuperCell is a for profit company. They are going to do everything in their power to maximize shareholder profits. If that means the player benefit, that is merely a side effect of them making the revenue needed to keep investors/shareholders interested in investing in the company. Don't think for a second that this isn't the case, sure they want a good product, and sure they 'listen' to us, but that's hardly the core of what they are doing.

This forum represents such a tiny fraction of the overall customer base, the real truth is SuperCell just wants you to be happy enough to part you from your cash. Period.

[FarmerCharmer]

The fact that a kid can spend $100, go straight to TH10, and then have to delete their account because of loot penalty and Supercell can't help them out, is all the proof I need of not caring about customers.

It's the kid's fault for spending without understanding. It's like someone signing a contract, getting automatically charged every month, and complaining about the monthly charge. "But I thought it was a special monthly deal!" It's that person's fault for not taking responsible action. It has nothing to do with the business and all to do with irresponsible consumers

[rdtx2012]

Honestly.. how are we to respond to this type of question? We don't know what your "issue" is...

how about you elaborate with why you think SC does/doesn't care instead of creating useless threads with a detail post saying "this will get deleted"

[FarmerCharmer]

Does it matter what we have spent on this game?

Guys, the simple matter of this is, SuperCell is a for profit company. They are going to do everything in their power to maximize shareholder profits. If that means the player benefit, that is merely a side effect of them making the revenue needed to keep investors/shareholders interested in investing in the company. Don't think for a second that this isn't the case, sure they want a good product, and sure they 'listen' to us, but that's hardly the core of what they are doing.

This forum represents such a tiny fraction of the overall customer base, the real truth is SuperCell just wants you to be happy enough to part you from your cash. Period.

That's obvious. Any business will have money as their priority or else they won't be a business anymore. The difference is Supercell listens to their consumers a lot more than other companies which is technically caring more. It doesn't matter what their motive is

[lolnopound]

It's the kid's fault for spending without understanding. It's like someone signing a contract, getting automatically charged every month, and complaining about the monthly charge. "But I thought it was a special monthly deal!" It's that person's fault for not taking responsible action. It has nothing to do with the business and all to do with irresponsible consumers

I had no idea that minors could sign legally binding contracts.

[urge2kill]

I had no idea that minors could sign legally binding contracts.

Fail on multiple levels. He said nothing regarding minors signing contracts, and several states allow minors to sign legally enforceable contracts for such things as life insurance and employment agreements.

[davvidd]

Oooooh...Touched a nerve? I suspect we may have found our disgruntled kid? lol.

He's the kid that spent 100 bucks, haha.

[FarmerCharmer]

I had no idea that minors could sign legally binding contracts.

It was an analogy to show that if something goes "wrong" chances are it was the irresponsible consumer's fault. Someone pays $100 to gem to th10 and then suffers and has to restart the game. How is that Supercell's fault? Supercell kept its end of the deal which is if you have gems, you can buy loot. If you have enough loot, you can upgrade your town hall

The problems that arise are due to the player's lack of understanding of the game. That's the player's fault for acting prematurely. If you're spending that much money on the game, it's your job to do research to find out the most beneficial way to put that money to use

[lolnopound]

It was an analogy to show that if something goes "wrong" chances are it was the irresponsible consumer's fault. Someone pays $100 to gem to th10 and then suffers and has to restart the game. How is that Supercell's fault? Supercell kept its end of the deal which is if you have gems, you can buy loot. If you have enough loot, you can upgrade your town hall

The problems that arise are due to the player's lack of understanding of the game. That's the player's fault for acting prematurely. If you're spending that much money on the game, it's your job to do research to find out the most beneficial way to put that money to use

Would you not agree though that they should give a bigger warning? Like a pop-up when you click upgrade? That's all I want on the town hall, not just a sentence in small font.