Originally Posted by
crazycanuck
Supercell
We have made you hundreds of millions of dollars, have made Clash of Clans the single most successful game in IOS history, you have millions of dedicated passionate users, and above all else, we are your paying customers.
If you are such a successful company as everyone says you are, why is there such a complete apparent lack of communication with your users. Where is the customer service one would expect from buying a product for 5-120$ (and likely much more over time). I am growing quite impatient with the lack of telling us anything about the status of the game, it's direction, significant lack of updates/tweaks/incentives etc etc. Where is your PR office and why are they not constantly leaking or sending out potential new stuff coming our way. A clan of TH9's I was in for 6 months, quite simply all quit last week, because they got bored of the game because nothing new was happening.
I feel that everyone really needs to open their eyes a little. If you have not paid a dime for this game, none of this applies to you. However, if you are in the majority and have bought gems, you have purchased a product from a company, plain and simple. Said company should (if they are smart), start to realize that we the customers demand and expect ongoing improvements, updates and things to keep us interested. Otherwise, you will LOSE your customers. Smarten up.
Speaking as an owner of a very profitable company myself, I feel that your lack of keeping your customers happy currently (and for a while now) is going to hurt you long term.
Give us, the customers what we want, and what we have paid for, and stop investing in dumb games like Spooky pop, and giving us lame dragon/barb events. Stick to what you are good at, Clash of Clans, and continue to continually improve it, and satisfy your customer base. Simple.
Consider this 'tough love' because if you are not hearing this sort of thing...you are clearly not listening to your users, and do not have the business sense to appreciate the ramifications of displeasing your customers.
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