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  Click here to go to the first staff post in this thread.   Thread: Advice on a 5-diamond loss bug

  1. #1
    Senior Member KCHayDay's Avatar
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    Advice on a 5-diamond loss bug

    A few months back, I found a bug that could cost you 5 diamonds. I have been reporting this to Supercell, but it has gone silent since they said they sent it to investigate. Lately, I got 2 friends being the victim of this bug, so I decide to publicize it before Supercell did something.

    How the bug could occur: (not 100% occurence)
    1. Go to your neighhourbood farm to pick up town visitors.
    2. Search the sea and find an unlocked chest (hence, no diamond confirmation prompt)
    3. Go back to your farm.
    4. You will find that you lose 5 diamonds for an unlocked chest.

    How to avoid it:
    1. Search the sea for the chest before picking up visitors.

    My guess on the problem:
    There is a parameter in the programming script that is shared by picking up town visitors and opening the chests. Hence, somehow it will count you as spending diamonds to unlock the chest.
    Last edited by Cricks3; February 27th, 2015 at 06:25 PM.
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  2. #2
    Forum Veteran MadeleineAkaino's Avatar
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    Oh my! This had happened to me but i had remained silent about it thinking i must have done something wrong somewhere although i have the diamond confirmation setting on and i am very careful about what i click on.

    I always check crates. So after the town visit i had returned back to my farm and immediately noticed the diamonds were missing. That must be it.
    Last edited by MadeleineAkaino; January 13th, 2015 at 11:48 AM.

  3. #3
    Forum Veteran LetTheMusicPlay's Avatar
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    Thank you for the advice. This is a very helpful warning.
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  4. #4
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    I too lost 5 diamonds 2 days back same way but fortunately got 10 diamonds from the red boxes on the same day.
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  5. #5
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    I would really like to see SC confirm if this is for real. More importantly, say it's been fixed. I also thought I was going senile (ok, a little faster than I already am). But it sure does explain no less than two times that have been a mystery to me. Never thought it would be a big deal to wait and check a "free" box until later. I am so aware of when/if I do spend or make a goof. Thanks for letting us know.

  6. #6
    Senior Member KCHayDay's Avatar
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    Also, if you report the problem, and if the staffs ask you to prove that. DONT try.

    They ask me to take screenshot, and I did. And of course, I lost another 5 diamonds (the 7th time of this bug) while doing it. And they didnt refund, saying that they will send it to investigation and that I spent the diamond for better performance, lol.
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  7. #7
    Pro Member Ffwife97's Avatar
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    Wow! Makes me wonder how many I have lost. I really should keep better count of diamonds, but I don't use them much...just for Tom on rare occasions when I run low on axes.

    Thanks for the info. If this happens to anyone, it should be reported to SC. The more we report it happening, the more they will hopefully get on the ball and fix it.
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  8.   Click here to go to the next staff post in this thread.   #8
    Nick[Supercell]'s Avatar
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    I have reported this to our QA! Thanks for reporting!

    Cheers,

    Nick
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  9. #9
    Pro Member Ffwife97's Avatar
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    Thanks KCHayDay for posting it here and letting everyone know. Thank you Nick for making sure SC knows about it. I am making my neighbors aware of this but hope that it gets fixed soon.
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  10. #10
    Forum Elder GladeMaid's Avatar
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    Ah, that explains where my recent missing 5 diamonds went! I could not understand it at the time and wracked my poor, dead-ant memory to try and work out where I could have accidentally used them, but couldn't find any indication of "improved play" anywhere. I always open my neighbour's sea chest after I have collected their passengers. Doh, I wonder how many diamonds I have lost without noticing in the past!?! More Hay Day sadness.
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