For a multi billion dollar company...

[JZ600]

The customer service is awful.

Dont get me wrong, the response time is decent(within 48 hours)

but i swear, its like the customer reps dont even read the emails. They just email you back with something completely irrelevant to your emails.

/end rant

# hire csrs with iqs above . 90.

[LordAmbreon]

The customer service is awful.

Dont get me wrong, the response time is decent(within 48 hours)

but i swear, its like the customer reps dont even read the emails. They just email you back with something completely irrelevant to your emails.

/end rant

# hire csrs with iqs above . 90.

I believe we've established that supercell just uses bots to respond, the responses are often exactly the same and rarely address the issue directly.

[gorzo93]

The customer service is awful.

Dont get me wrong, the response time is decent(within 48 hours)

but i swear, its like the customer reps dont even read the emails. They just email you back with something completely irrelevant to your emails.

/end rant

# hire csrs with iqs above . 90.

They use a lot of scripted responses. I can say with certainty that it's the worst Support I've experienced, that being said I haven't had a lot of experience with mobile app support, only with pc/play station/xbox games.

[Eternal625]

Nowhere near multi-billion

[gorzo93]

Nowhere near multi-billion

Softbank purchased a 51% stake in Supercell for 1.5 billion dollars...

[BigDarrick]

So fyi- the two times I have had to use support, both time I got the automated response first. Then I had to reply again and within a week or three, I got taken care of. So, in the grand scheme of things...is it the best? No. Was it ok for an app game? Sure.

[bandtx]

They also somehow manage to not fix or even address the building time bug after more than 2 years.

[badfish1979]

Most multi-billion dollar companies have terrible customer service. Comcast, for example.

[vekool]

I believe we've established that supercell just uses bots to respond, the responses are often exactly the same and rarely address the issue directly.

Somebody should tell them - botting is illegal and may result in ban

[mlzovozlm]

if u re stuck in the mini and have a backup of the phone when u was in the main,u re lucky one,cos u have a chance to switch base (take so long tho)