The response to my support ticket:

[gorzo93]

Yeah...


Besides that happens due the weak internet,


so what do you want supercell to do, get you a better connection?

The report function of the game is to report issues and glitches. It seems like this has been goig on for a long time. I think that telling someone not to report a glitch is definitely trolling.

They changed connection issues in the past. Why don't they fix this? Please just keep an open mind, I know you like to flame me but seriously man it's not nice to do. I've never done anything to you, yet you always try to start a fight with me.

edit: even if it's a connection issue, on my end why are my clan mates troops disappearing?

Or if it's a connection issue on his end why is my clan castle being filled with nothing?

That at is definitely an issue that needs to be fixed.

[GoWiWi]

The report function of the game is to report issues and glitches. It seems like this has been goig on for a long time. I think that telling someone not to report a glitch is definitely trolling.

They changed connection issues in the past. Why don't they fix this? Please just keep an open mind, I know you like to flame me but seriously man it's not nice to do. I've never done anything to you, yet you always try to start a fight with me.

edit: even if it's a connection issue, on my end why are my clan mates troops disappearing?

Or if it's a connection issue on his end why is my clan castle being filled with nothing?

That at is definitely an issue that needs to be fixed.

I seriously don't like flaming but unfortunately it might harsh but your attitude at times is really irritating. Like in the thread calling Axion a troll.

Answer to your edit the bug is like say I'm in your clan. It's either I send the troops but immediately you lose connection when you come back the game recognises that you've already have your troops.

Or its option B that when your clanmate donates but he loses connection as soon as he loses troops. The troops leave him but never reach you.

[gorzo93]

I seriously don't like flaming but unfortunately it might harsh but your attitude at times is really irritating. Like in the thread calling Axion a troll.

Answer to your edit the bug is like say I'm in your clan. It's either I send the troops but immediately you lose connection when you come back the game recognises that you've already have your troops.

Or its option B that when your clanmate donates but he loses connection as soon as he loses troops. The troops leave him but never reach you.

I would say that saying that my report is frivolous, and saying that a glitch that affects many players and not only those that have poor internet doesn't matter is either trolling or flaming. Insinuating that I am wasting support's time by making them aware of glitches 100% is toxic behaviour as well.

I believe that a glitch that affects players that do nothing wrong should be fixed. If you disagree that's fine, but you don't have to come in with the attitude that you displayed above.

Do you really believe that a glitch that is affecting many people shouldn't be reported? Or shouldn't be fixed?

[Aggro]

It's a very odd situation reading this thread. I am watching people blame the Client for submiting a support call.


The issue here is the way in which support dealt with the ticket, as a basic level of courtesy they should have acknowledged the point and provided a short message.


Running a large number of teams myself I absolutely appreciate the pressures of support, but the examples that come up are very poor.

[Daddy]

It's a very odd situation reading this thread. I am watching people blame the Client for submiting a support call.


The issue here is the way in which support dealt with the ticket, as a basic level of courtesy they should have acknowledged the point and provided a short message.


Running a large number of teams myself I absolutely appreciate the pressures of support, but the examples that come up are very poor.

Hi,

all support ticket requests receive an automated email from ZENdesk (the software SC use) acknowledging the email and providing a support ticket number, this survey seems to be a new thing what I was wondering was if the survey was some kind of trouble shooting step.

[Brightpinkstar]

You never mentioned that this happened to you more than once.

One other person experienced it. Again, what did you expect from support? You reported the bug, they're aware of the bug. What more is there?

Well a polite response I guess acknowledging the problem?!

[rhgreen82]

po

Actually this happens quite frequently... Even look in the thread to see that another person says that it happens from time to time.

Please stop trying to troll me and make me upset.

Yet you do this to others daily on here. What a joke honestly how old are you?

[Anoushka[Supercell]]

Satisfaction surveys are random and automatically sent to players after their query has been answered and the case closed. So either you sent multiple tickets and the the duplicates closed generated that survey (leaving one ticket open) or Support already provided an answer to your question before and they have nothing else to add to it, but in this case they should let you know

[lanesteele240]

Really? Really? I think op is the troll and he is looking to get trolled in an epic troll off.


Stop top being a troll

[Daddy]

I think the mystery is now solved and we are done here right?