I emailed supercell to express my frustration with zapping DE, and i got a response a few weeks later.
The thing is, the response did not even address zapping at all, they said i should "consider upgrading my village" and they started explaining the whole matchmaking system to me. I would quote what they said specifically but im not sure if that's allowed.
I don't know if i should be mad or just facepalm.
EDIT: this is not a zapping thread! If you wanna talk about zapping, there are plenty of threads for that





