My base keeps getting ♥♥♥♥ed!

[Atodd22]

This is the email i sent to supercell. this pretty much explains my situation

A couple days ago someone got on my clash of clans and i don't know who it is getting on my account. They spent all my resources and have scrambled up my entire village layout. I have already tried to contact you guys and you sent me over to apple. I called apple and they walked me through resetting my passwords and stuff. So i changed the password to my apple id and today the person was still on my account and messing up my village. They have been attacking with one troop and ending it, which leads to huge amounts of trophy loss for me. They spent all the gems i had on the game. Apple has already talked to me about that and they are refunding me some money in my app store soon. This problem is extremely frustrating because I have been playing the game for almost a year now. The person also keeps getting on the clanboard and cursing at my friends in my clan. I just really need help with problem because im getting very annoyed at this point. If there is anyway i can talk to someone over the phone or over an online chat about this that would be great.


I am posting this to the forums because im really frustrated at this point. If anyone can help me please message me on here or reply on this if you can?.... Im new to the sight and im not sure how it works haha

[zeroxxx]

Sorry to hear that.

Too bad it is apple id so i cant say much, but on android i know you can use two auth factor to secure your login. Does apple utilize such?

[BrianHotshot]

Perhaps it's someone that got a hold of your Gamecenter account? If they have your Gamecenter account, they can download Clash of Clans on their device and load your base onto their device.

[DarkHero]

Contact support via in-game setting.

[shivampaw]

Here is a mods standard reply to people who have been h@cked.
There really is nothing we can do on the community forums to help you, so please contact Support using the in-game reporting or e-mail them directly at: clashofclans.feedback@supercell.net

I know there are not a lot of options once another device has your game on it. Below is my standard reply to h@ck posts, good info for future reference. Good luck with support.

Substitute Google+ for Gamecenter and Google for Apple if it's Android (I'm using an old post)
----
I know of NO-NONE-ZERO cases of anyone actually h@cking Apple's Gamecenter to get to a Clash of Clans village.

A few facts/misconceptions:

Supercell only supports one account per device. Apple considers an iOS device to be a single user device. If a village is authorized to it (either by starting a game, or loading it via gamecenter) it is permanently authorized to that device. The Gamecenter password is only needed the very first time you load the game. Once a device "Owns" the game, changing the Gamecenter password, logging out of gamecenter, even deleting the app doesn't remove your game from that device. If you sell or trade your iOS device, doing a factory reset is the only way to ensure the next user can not play your game. If you authorize your game to someone else's device, even a factory reset may not remove it, as they can do an iCloud or iTunes backup/restore of their device to include your village.

Gamecenter in relation to Clash of Clans is designed to attach YOUR village from YOUR device to allow you to move YOUR village to a new device YOU own. It is not an authentication method to log into and out of different devices, it's a transfer mechanism. You should never load your village onto a device you do not control. Once a village is loaded onto a device, it is permanently authorized and playable from there. Neither Apple, nor Supercell can remove a village from a device which was properly loaded at one point. It is not legally or technically possible. Once a device is authorized, the device can not be blocked or restricted.

Morale of the story is NEVER load your village on a device not owned/controlled by you, allow someone else to log onto your device with a different Gamecenter, or give out your Gamecenter account info to anyone.

So, knowing the above, 100% of the time folks claim to be h@cked, or someone is playing their game, it boils down to:

A) a family member plays on the iOS device without you knowing it
B) you gave your gamecenter password to a friend who used it to load your game
C) you gave your gamecenter password to one of those 3rd party gem sites
D) you logged onto a friends iOS device to play at one point, thinking logging out of gamecenter or deleting the app will prevent them from playing it (it doesn't)
E) you sold/traded/gave away an iOS device you had once played the game on without doing a factory reset and they still have access to your CoC village.
F) a friend logged in with a clean gamecenter answered the prompts and transferred your village to their GC, and loaded it on their device later (if your village wasn't attached to your own gamecenter)
G) Someone sent you a "Free" account - while logging into this new gamecenter you actually transfer you village to this empty gamecenter account and they can then load it on their device. (If your village wasn't attached to your own gamecenter)

If it's your little brother playing, it's easy to solve, if it's an ex-best friend who can now play your game, there are not a lot of options.