Formatted my device and lost my village.

[connorelsea]

My village was connected to my Facebook. I went through support and sent them the information about my old village in an attempt to get it back, but they haven't replied yet. Not even a confirmation that they got it or anything. I filled out the email form that the app opened by going to the help and support page. The email that I sent is pictured here. http://i.imgur.com/y292R5G.png

I didn't get a reply to that email or a ticket number or anything.

Will I get my village back? Will they ever respond? Did I do something wrong? On the help and support online it says to include information about both of the villages but there was no spot on the email for that. Has anyone had this problem before?

[Shreeyash]

Hey as long it is connected with gc or google+ its ok

Cheers

[scmsf49]

Facebook is not a method of backing up your device, it is only there so you can see your friends.

If you have it backed up to a Gamecenter or Gmail account, reconnect it.
If not, no, there is nothing that can be done. Support generally takes as many as 3 months to respond to a report ticket, so if they can do anything it will be a while until anything does happen.

[BenNg]

Facebook is not a method of backing up your device, it is only there so you can see your friends.

If you have it backed up to a Gamecenter or Gmail account, reconnect it.
If not, no, there is nothing that can be done. Support generally takes as many as 3 months to respond to a report ticket, so if they can do anything it will be a while until anything does happen.

What? Really? I thought fb worked.

[connorelsea]

I was connected to Facebook. it says I can recover it if I send in my information. I sent in my information.

[Mancunianmiss]

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Facebook is only for linking with your friends, it will not let you get your base back, the only option is to wait 3 months for supercell to do it for you.

If you linked to google+ or gamecentre, you could do it yourself, immediately, without having to wait for supercell.

[Coathanger]

If I read the img correct you filed the report today? If so you should recieve a ticket number in 24 or so hours, it usually is not immeadiate as they receive thousands a day.

I would disregard the 3 month window. I have not seen a complaint of it taking that long in over a month and those complaints used to be pretty regular.


And facebook does not save your account, you need to use google+ or gamecenter.
Http://gamesupport.supercell.net