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  Click here to go to the first staff post in this thread.   Thread: Postman FAQs

  1. #1
    Pro Member Lindystarr's Avatar
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    Postman FAQs

    I've been noticing many questions about the new postie spread through a lot of forums and thought I'd try to address them all here.

    Also, I have noticed a couple of posts reporting that they have not received the mailbox and/or any post if you have helped enough. If you are above level 15 and have downloaded the postman update from the apple store and this has happened to you please let me know.

    1. How does the system work?

    Whenever you help a neighbour either by filling a crate or reviving a tree an envelope will appear at their end attached to your avatar icon. If they click once on the envelope for crates and double click for trees they will automatically send you a thank you letter, which may or may not contain a gift card. Vice versa, if somebody helps you, you will see the icon and must click on it within a certain amount of time if you want to send them a thank you note. If you choose not to for some reason the crate or tree will still be filled or revived. Within about 24 hours your postman will arrive with the letters you have received from people you have helped. (He usually comes at the same time as Greg restocks his shop and the wheel of fortune arrives.)

    When you click on your new postbox you will see a pile of envelopes. There are 2 ways to collect these. Either click on 'collect all' - in which case the envelopes will whizz into the air depositing any enclosed gift cards in your catalogue, or, if you want to see the contents, swipe the letters slowly upwards and each one will open individually so you can see who sent them and which ones contain gift cards, and then you can click on 'collect all' to receive them. You can see how many gift cards you have received on the front of the catalogue.

    2 How many letters and gift cards do I get?

    Depending on how many people you have helped you should receive up to 30 envelopes containing a maximum of 5 gift cards. You will already have received one gift card as a present in the tutorial.

    3 I helped a lot more people than that, what happens to the surplus?

    The maximum amount of thank you cards you can receive a day is 30, but you can store up to 60 letters before Alfred stops delivering until you have emptied your mailbox.

    4 I am only receiving 5 letters and I helped a lot more people. Why is that?

    It could be you clicked on 'collect all' so only saw the 5 gift cards, not all the thank you letters that flew into the air! Or it is possible that not everyone clicked on your icon, so no letter will have been sent. If you are still only receiving 5 envelopes a day now, contact support under your game settings.

    5 Can I choose the gifts that are given or the wording of the thank you card I send?

    No, I'm afraid not. These are randomly generated and are rather like thank you cards you can buy in real life. I'm afraid if, for example, one of your neighbour's cards says, 'I'll send you an ice cream' they didn't actually write it, so I'm afraid you won't be receiving a lovely dairy treat!

    6 If I don't play for a couple of days, what happens to the letters?

    Once you have 60 letters in your mailbox Alfred will see you are not in and will move on to the next farm! He won't deliver again until you have collected your post. (Thanks aussiebob for the info!)

    7 How do I get my gift?

    When you have saved up the requisite number of cards click on the package in the catalogue you wish to receive. Within a minute or two you should see the mailman arriving (now that's quick service!) with your package which he will leave by your house for you to open.

    8 I haven't received a visit from the mailman yet. Why?

    You have to be level 15 or above. If you are and have helped enough people and they have all clicked on the envelope you should have received some gift cards. You may have missed him, I'm not sure how long he hangs around! Try clicking on your new mailbox again and if you still get nothing contact SC through your Hay Day settings as it may be a glitch. (I'm a little in the dark about this one as haven't seen much feedback on it) Also check if you have at least some of all the animals available at your level, as one player who was not receiving the mailman was playing without cows, and when she added them the postal system installed!

    9 I paid for a package and still haven't received it. What now?

    Difficult one this. Again little feedback. Did the gift cards go off of your total? It may also be a question of which package you purchased. The fourth package does get changed and might need a refresh. Also the amount of gift cards needed for this package varies, so you might have been unlucky enough to have been caught between two offers, in which case the amount of gift cards you paid might not tarry with the cost.

    If anyone hasn't received their package please contact SC support under the help button in the top left of your screen.

    10 Is there a difference in gifts between iPhone and iPad? I can see a tractor in my game and my husband has got a penny farthing. He's jealous!

    It's not a difference between the devices, just random on both. Next time you may see the bike and he may have a chance at the tractor!

    11 Do you know if it could be possible that the gifts under the ? could be linked to the level of the player? i am a level 55 player and got coins, which I have plenty of, my partner who hasn't been playing very long (I think he thought if you can't beat them join them LOL) got TNT which he can't use as he's already cleared his land, but hasn't got the mine yet. He would have loved the coins. He did sell the TNT to me, but it would have been nicer if it had been the other way around with a couple of extra TNT's perhaps?

    I'm afraid that I can't help there. Maybe you could send a feedback email to Hay Day suggesting this? I certainly know the concept of a surplus of coins!

    12 Is there any way I can see the farms of people who have helped me so I can go see if they need any help?

    Yes there is. The new addition to your menu where you can see which of your friends and followers and strangers helped you last, entitled, - wait for it!...... 'last helpers'! Click on their icon and go see their farm! Each helper is visible for a limited amount of time though, so will disappear eventually when more helpers are added. Also do know that strangers you help will see your icon, too, so will have access to your road side stall, which I know can be a problem for some who like only to sell to friends and followers, though the newspaper and the leader board do already give people this option.

    13 Can I send thank you notes via Alfred from the roadside markets as I'd like to let them know how much they helped me out with my orders.

    I'm sorry I'm afraid you can't, though I know that would be nice!

    14 What happens when I go over the 40 gift cards shown on the front of the catalogue? Do I still receive the extra ones?

    Up until now I have heard of two people who have received more. The front of their catalogues now show 41/40 and 42/40 respectively. JUST IN - quote from aussiebob ( thanks!)

    'Max letter daily is 30
    Max letter storage is 60 (if you don't collect them daily)
    5 gift cards per day max and you can store 40, unless you get 5 when you have 39 then you have 44.'

    15 I claimed my gift yesterday, and can't find it anywhere. Where is it?

    First of all, check by your house. Is there a package there? If so your gift is in there. If you have already opened the package it depends what was in it. If it was a decoration it will be under your decorations tab, if it was an expansion item or tool it will be in your barn, and if it was coins it will have been added to your total.

    16. I've heard so much about the tractor, and I really want the chance to get it, but can't see it in my packages. Why is that?

    The last ( mystery) gift card package changes, so may not contain the tractor. There is a countdown clock shown which tells you how much time there is until a new package, which may or may not include the tractor.


    If I have made any mistakes or you have more feedback on this subject, then I'd love to hear it. If there are any more questions about our postie, please feel free to post them here and I will try to answer them.

    If you have questions that are not addressed here please read the comments, too, as sometimes I cannot answer straight away until I have the correct information, and that will save repeat questions. Thank you!


    17 If I don't open my package straight away will I still be able to buy a new one?

    No, I'm afraid Alfred won't deliver a new one until the old one is collected.



    Level 62 Achievements 85/93 Don't fill sugar/cream, send mine away if I can't fill them, anything else, if I've got it, I'll fill it. Bacon & egg free zone. (Avatar please.)

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    Last edited by Lindystarr; June 20th, 2013 at 10:55 AM.

  2. #2
    Forum Superstar Tinkerbell's Avatar
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    This is a fantastic guide to how this new feature works, and I'm sure it will help a lot of people. If anyone has more info to add, please post here and the op can add it as necessary. Great work!



  3. #3
    Pro Member Lindystarr's Avatar
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    Quote Originally Posted by Swisspie81 View Post
    Yes thank you very much! Just what many users need

    Edit: should we add that if the automated message says something along the lines of: I'll give you ice cream, it doesn't mean visiting their farm brings you an ice cream? It's a cute idea though.

    Edit: thank you for adding that Lindystarr and congrats for having this stickied!
    You're welcome, and thanks friend! <g>

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    Super Member SM94's Avatar
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    Great post @lindystarr!!!!!
    Gc id : SM94 :-)
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  5. #5
    Pro Member Lindystarr's Avatar
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    Quote Originally Posted by SM94 View Post
    Great post @lindystarr!!!!!

    Thank you so much. It's fun to do!

  6. #6
    Pro Member Lindystarr's Avatar
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    Quote Originally Posted by Zaraphet View Post
    Very helpful and clear fully written Nice that you took the time to help others on the Forum.

    However, somewhere it should say that you get NO Thank You's from strangers who you may help whilst scouring the DD Newspaper. I have filled many crates/hugged plants and not had a single Gingerbread Man Thank You.. So the only benefits from helping these people are Boats, because these are few and far apart these days (Thanks SC, not! ) XP & LB/BSH scores.

    Regards, Z.
    Oh? I didn't even notice that myself - though my postie does arrive at 2 am here! I was sure I saw some strange faces in there! I will try to be more observant tonight. I'll have to go stalk the paper for some bacon and eggs and see if there are any crates that I can help with. (Actually I'm not even joking about the bacon and eggs as my last two boats have actually needed them!)

  7. #7
    Forum Superstar Kendra1168's Avatar
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    This is excellent-very helpful and well written. Thank you for taking the time to do it.

    Cheers!

    😄





    “Just because I'm on a different path doesn't mean I'm lost.”

  8. #8
    Pro Member Lindystarr's Avatar
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    Quote Originally Posted by Zaraphet View Post
    Hi, thanks for going off to check! I have Friends that don't have an Avatar so see 'the strange face' but they do have a name. I can differentiate between those and the true Nameless!

    (Sounds like a horror film, not HD, lol..sorry Strange Gingerbread People, I am sure you are lovely).
    LOL! Well, I've just put something up in the paper (don't do that much, like to sell to my neighbours!) and a stranger revived my tree and filled my crate, and the envelopes were there and I sent them thank you cards. Maybe the people you helped didn't know how it worked or were too late with clicking? Seems like bad luck though! I will still check that I am getting them as well as sending them to strangers. And there was my mum telling me I shouldn't speak to strangers!

  9. #9
    Pro Member Lindystarr's Avatar
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    Quote Originally Posted by Kendra1168 View Post
    This is excellent-very helpful and well written. Thank you for taking the time to do it.

    Cheers!

    Thanks Kendra! It gives me an excuse to ignore the deadline for my next anthology without feeling guilty about it! Hey, I'm writing, aren't I!?

  10. #10
    Pro Member Lindystarr's Avatar
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    Quote Originally Posted by Zaraphet View Post
    Ah, you sent them, but did they get them? I can give them. My suspicious mind isn't sated yet, I have had no Thank You notes from A Stranger yet. True that they may not have known at first but time has passed by since the update. Please don't think I am doubting you, just SC and their recent lovely updates!

    and LOL @ MOM/Strangers quote!
    Well, my night postman has arrived! (It's 2.30 am here! Talk about going beyond the call of duty!) Of my 30 envelopes 6 were from the people I helped in the newspaper, 3 from the same person, one of which even contained one of my 5 gift cards - so it's working here. Keep an eye on yours and if you still don't get any from strangers maybe you could send an email to SC, but it could still be that you were just very unlucky. Don't buy any lottery tickets this week! I am now going to sleep before I keel over! <g>
    Last edited by Lindystarr; April 23rd, 2013 at 01:49 PM.

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