Clash of clans is by far one of the best games i have played on my phone. It got me so hooked that i have woken up in the middle of the night just so i could continue my progress in the game. I am a full on clasher.
A couple of months ago i thought my account got ♥♥♥♥ed into. I sent a message to you and voila 2 months later i get a response saying i have been banned from my account. Until i respond back with my tickets number, which i did so within hours of receiving your email. Judging that it took 2 months to get that response in the first place and by what i have read thus far online about your customer service, i am not optimistic that i will get my account back anytime soon.
I have been playing for close to a year now, i have bought gems (I.e. made you money), and i have formed friendships with people around the world. I was one of your biggest fans and my enthusiasm managed to get several of my friends to start playing the game, who also bought gems (i.e. even more money because of me).
I don't have the patience to wait 2 months before this gets resolved and i certainly don't have the patience to start over again.
Sincerely,
Former fan of supercell





