I got ♥♥♥♥ed please

[boy007]

Someone is using my account!!! Has anyone tried this situation？Please tell me what can i do !

[KL597]

Here is a mods standard reply to people who have been h@cked.
There really is nothing we can do on the community forums to help you, so please contact Support using the in-game reporting or e-mail them directly at: clashofclans.feedback@supercell.net


I know there are not a lot of options once another device has your game on it. Below is my standard reply to h@ck posts, good info for future reference. Good luck with support.


Substitute Google+ for Gamecenter and Google for Apple if it's Android (I'm using an old post)
----
I know of NO-NONE-ZERO cases of anyone actually h@cking Apple's Gamecenter to get to a Clash of Clans village.


A few facts/misconceptions:


Supercell only supports one account per device. Apple considers an iOS device to be a single user device. If a village is authorized to it (either by starting a game, or loading it via gamecenter) it is permanently authorized to that device. The Gamecenter password is only needed the very first time you load the game. Once a device "Owns" the game, changing the Gamecenter password, logging out of gamecenter, even deleting the app doesn't remove your game from that device. If you sell or trade your iOS device, doing a factory reset is the only way to ensure the next user can not play your game. If you authorize your game to someone else's device, even a factory reset may not remove it, as they can do an iCloud or iTunes backup/restore of their device to include your village.


Gamecenter in relation to Clash of Clans is designed to attach YOUR village from YOUR device to allow you to move YOUR village to a new device YOU own. It is not an authentication method to log into and out of different devices, it's a transfer mechanism. You should never load your village onto a device you do not control. Once a village is loaded onto a device, it is permanently authorized and playable from there. Neither Apple, nor Supercell can remove a village from a device which was properly loaded at one point. It is not legally or technically possible. Once a device is authorized, the device can not be blocked or restricted.


Morale of the story is NEVER load your village on a device not owned/controlled by you, allow someone else to log onto your device with a different Gamecenter, or give out your Gamecenter account info to anyone.


So, knowing the above, 100% of the time folks claim to be h@cked, or someone is playing their game, it boils down to:


A) a family member plays on the iOS device without you knowing it
B) you gave your gamecenter password to a friend who used it to load your game
C) you gave your gamecenter password to one of those 3rd party gem sites
D) you logged onto a friends iOS device to play at one point, thinking logging out of gamecenter or deleting the app will prevent them from playing it (it doesn't)
E) you sold/traded/gave away an iOS device you had once played the game on without doing a factory reset and they still have access to your CoC village.
F) a friend logged in with a clean gamecenter answered the prompts and transferred your village to their GC, and loaded it on their device later (if your village wasn't attached to your own gamecenter)
G) Someone sent you a "Free" account - while logging into this new gamecenter you actually transfer you village to this empty gamecenter account and they can then load it on their device. (If your village wasn't attached to your own gamecenter)


If it's your little brother playing, it's easy to solve, if it's an ex-best friend who can now play your game, there are not a lot of options.

[boy007]

Has anyone tried this situation？At least let me know.

[Snarg]

Excellent advice, with two exceptions:

Supercell only supports one account per device.

According to the ToS, it is one account per person.

A) a family member plays on the iOS device without you knowing it
B) you gave your gamecenter password to a friend who used it to load your game
C) you gave your gamecenter password to one of those 3rd party gem sites
D) you logged onto a friends iOS device to play at one point, thinking logging out of gamecenter or deleting the app will prevent them from playing it (it doesn't)
E) you sold/traded/gave away an iOS device you had once played the game on without doing a factory reset and they still have access to your CoC village.
F) a friend logged in with a clean gamecenter answered the prompts and transferred your village to their GC, and loaded it on their device later (if your village wasn't attached to your own gamecenter)
G) Someone sent you a "Free" account - while logging into this new gamecenter you actually transfer you village to this empty gamecenter account and they can then load it on their device. (If your village wasn't attached to your own gamecenter)

H) You have an easily guessed password. Use something stronger than, 'password'.

[KL597]

Excellent advice, with two exceptions:

According to the ToS, it is one account per person.


H) You have an easily guessed password. Use something stronger than, 'password'.

Well it was written by a mod. I would guess that 1 device per person what's widely accepted? There's been a lot of debate about this

[Snarg]

Well it was written by a mod. I would guess that 1 device per person what's widely accepted? There's been a lot of debate about this

Although I have great respect for mods, they are not SC employees. From the mouth of the ToS its self:

You shall not have more than one Account at any given time, sell or give away your Account, create an Account using a false identity or information, or on behalf of someone other than yourself; You shall not use the Service if you have previously been removed by Supercell, or previously been banned from playing any Supercell game;.

[KL597]

Although I have great respect for mods, they are not SC employees. From the mouth of the ToS its self:

Yes, I'm aware of that Honestly, it isn't enforced that much. 2 accounts per device is somewhat frowned upon but with 1 account per device, no one could care less

[Snarg]

Yes, I'm aware of that Honestly, it isn't enforced that much. 2 accounts per device is somewhat frowned upon but with 1 account per device, no one could care less

I really don't care if he has a million accounts I just don't the hypocrisy displayed on the forum. As soon as someone mentions playing on the PC, people jump all over it, claiming it is against the ToS (it's not). However, when people are in clear violation of the ToS, nobody says a thing. /rant

TL;DR
Don't be a hypocrite.

[KL597]

I really don't care if he has a million accounts I just don't the hypocrisy displayed on the forum. As soon as someone mentions playing on the PC, people jump all over it, claiming it is against the ToS (it's not). However, when people are in clear violation of the ToS, nobody says a thing. /rant

TL;DR
Don't be a hypocrite.

We'll for one, playing on PC is against the ToS. And no, I don't have a second account, but yes, I completely understand what you're saying.

[Snarg]

We'll for one, playing on PC is against the ToS. And no, I don't have a second account, but yes, I completely understand what you're saying.

Sorry if I came across rude, that was not my intention. Nor was I trying to accuse you of anything. Again, I apologize for the implied tone in my last message.

Now, as for certain software being against the ToS, I strongly disagree. The section of the ToS that would deal with this is as follows:

Use che@ts, exploits, automation software, bots, h@cks, mods or any unauthorized third-party software designed to modify or interfere with the Service, any Supercell Game or any Supercell game experience or without Supercell’s express written consent, modify or cause to be modified any files that are a part of the Service or any Supercell game.

The software in question, by its self, is not a che@t or exploit. Nor is it automation software, a bot or a h@ck. It also does not modify or interfere with the Service, Supercell Game or Supercell game experience.

Now, it is not against the ToS to discuss this software however, it is against the forum rules.