SUPERCELL! ENOUGH IS ENOUGH! I want a response to my support ticket!

[acealive]

contact Apple....

[Provari]

Are you blind? That has no relevance whatsoever to this thread. And OP, it is not SC's fault you can't buy gems...

You must be a special kind of stupid.

[v74u]

Ive bought gems probably over 30 times now, and ive always gotten them the second i pressed the confirm button, sucks some other people have trouble, i would be ♥♥♥♥♥♥ if this ever happens to me because i know theyd do something like what anyoo was talking about, makes me really not want to buy gems anymore even though it hasnt happened to me.

[Benny101]

It's funny how they keep saying that they experience more traffic than usual. Compared to when? The first month of Clash of Clans? Wake up and hire some more help desk people.

[dragonx10101]

Well, you can... forget about your Gems.

Here is Why:

Tuan Gmail
Mar 23 07:26
I didn't get my 19.99$ sack of gems. I purchased it and the amount is deduced in my account balance but i never received the gems.
Please support!
Thanks


Robin (Supercell)
Mar 23 09:19
Hello Tuan,
Thanks for contacting us and playing Clash of Clans!
I'm sorry to hear that you didn't receive those gems right away. Sometimes when you purchase gems, it may take a while for them to become available. In the meantime there is no need to purchase them again, because your previous order is still being processed.
If you still have not received a purchase made more than 24 hours ago, please contact Apple support for further information at http://www.apple.com/support/itunes/contact/.
I am very sorry for this inconvenience. We are working to reduce the delay in the future.
Have a great day and Clash on!


Tuan Gmail
Mar 23 11:20
I contacted Apple support right after i made the purchase. The directed me to contact coc support. That's why i contact you. I made the purchase on Friday afternoon, which is more than 24 hours ago. Please notice that I made another purchase of $4.99 after that and I got the gems for the $4.99 transaction. i have never get the gems for first transaction of $19.99 i made.
I attached my Purchased History. Please solve the problem for me asap.
Sent from my iPad
Robin (Supercell)
Mar 23 14:46
Hello Tuan,
Thank you for getting back to us.
I am terribly sorry that you have been back and forth with this matter and still haven’t received the gems. I understand that this can be very frustrating.
Your request will be passed on to our specialised team to give it the attention it requires.

After 3 more email REMINDER, I got this:


Robin (Supercell)
Mar 30 09:44
Hello Tuan,
Thank you for writing back to me.
It seems that our specialised support team are taking longer time as we have been receiving higher volumes than usual.
I appreciate your patience and understanding in this matter.

After another 5 email, I got this:


Jay (Supercell)
Apr 30 09:12
Hello Tuan,
Thanks for contacting us and playing Clash of Clans and Please accept my sincere apologies for the delayed response.
I fully understand if you're upset about not receiving the gems you ordered. After checking your village's gem delivery log, I can confirm that your order was successfully delivered to your village on
Mar 24, 2014 at 19:14:40 GMT $19.99
Mar 24, 2014 at 22:13:16 GMT $ 4.99
I'm very sorry about any annoyance this may have caused. Please let me know if you need any additional assistance.


Tuan Gmail
Apr 30 22:36
Hi Jay,
I only received the $4.99 on the 21st (NOT 24th) of March and the $19.99
pack on the 24th of March.
I never got the $19.99 that was purchased on the 21st of March.
I attached a purchased history screenshot with the email. The previous
screenshot was taken on the 21st so it does not contains the $19.99
transaction made on the 24th (which I have received)
Thanks.


Jay (Supercell)
May 06 09:23
Hello Tuan,
Thank you for your enquiry and Please accept my sincere apologies for the delayed response.
Your help request has been passed on to our specialized support team to ensure that your issue gets the attention that it requires. They will get back to you as soon as they can.
Thanks for your patience.
Have fun playing Clash of Clans!

And, I never heard back from them again. And email every week or so but NOBODY reply me. So, good luck getting your gems

Same thing happened with me on a $50 purchase. After about 2 months I sent an email in the string of over 20 saying that I was going to file a lawsuit and a complaint with Apple. I got a response from SC within the next 3 hours.

[KL597]

You must be a special kind of stupid.

His gems won't go through... He has made multiple threads about this, is ill tempered, impatient and chooses to take no ones advice. OP, if you so desperately want me to post his again, then all be it.


While most of the transactions go smoothly, sometimes an answer from Apple or our servers might be slower than usual or might result in errors. Please wait some time and see if they will arrive. If this doesn't help, quit and restart the game. Your gems should be credited to you.


Cydia repos or 'apps', can mess with this creating the problem, if you are jailbroken, un-jailbreak or disable tweaks to make the purchase.


Apple doesn't allow App Developers to see purchase transactions, so Supercell has no way to verify attempted purchases if the transaction does not make it to Supercell's servers.


If after a day of waiting, you do not get your gems, contact apple to request a refund. There are links in your e-mailed invoice, or purchase history within iTunes.


Also check the sticky by CLICKING HERE

[keisko]

One of the slowest support team i ever seen. I had an issue, opened a ticket, got my first useless reply after 3 weeks. I dont carr how busy they are. They should hire more agenst on their support team... They have enough money ffs..

[Bundles]

Ya I've never seen them NOT say that they are experiencing heavy traffic. An easy ticket should be 2/3business days and a hard ticket (lost village) should be 2 weeks or so tops and I think that's being understand ing.

They're not even kind enough to reply to more then .00005% of these forum messages, my old drug dealer had better customer service. They pretty much take my money, give me trouble getting the gems, then tell me the reason theyre taking me out to dinner is because its the kind thing to do before they bend me over.

I used to play WoW when I was younger, yes I said wow. I have always had good customer service with them as well.

I am not being my normal self being rude, I am just really upset about the situation with this lost village ticket and only waited a couple weeks so far and already thinking about whether or not the the person whos account im trying to get back will even play.

SuperCell you truly screwed over someone who really likes your game (not me.)

[urspace]

their supports are useless. never resolve f all.

[KL597]

Ya I've never seen them NOT say that they are experiencing heavy traffic. An easy ticket should be 2/3business days and a hard ticket (lost village) should be 2 weeks or so tops and I think that's being understand ing.

They're not even kind enough to reply to more then .00005% of these forum messages, my old drug dealer had better customer service. They pretty much take my money, give me trouble getting the gems, then tell me the reason theyre taking me out to dinner is because its the kind thing to do before they bend me over.

I used to play WoW when I was younger, yes I said wow. I have always had good customer service with them as well.

I am not being my normal self being rude, I am just really upset about the situation with this lost village ticket and only waited a couple weeks so far and already thinking about whether or not the the person whos account im trying to get back will even play.

SuperCell you truly screwed over someone who really likes your game (not me.)

Well you obviously haven't been here long. They started getting massive amounts of tickets at the start of CW. And support does not work through the forum. For every forum thread there are thousands of other users patiently waiting without complaining. Just because you use the forum doesn't give you a pass to cut the que. And you really can't compare CoC to WoW, the same as some compare CoC to Apple... And as for the people whom exaggerate and say they will never get their village back, well that's it, pure exaggeration. The only reason it takes so long is because. They ask everyday, even if we've told them they still have weeks.