SUPERCELL! ENOUGH IS ENOUGH! I want a response to my support ticket!

[ChocoMarshy]

I paid 20 dollars for 2500 gems and I expect to get them!
I was sent a receipt from apple charging me 20 dollars for something I didn't even receive ingame! The support hasn't been helpful at all, it's been 2 days and they haven't sent me anything back, and when I report a problem to get a refund, it says the page can't be found!
HELP ME!

[Drew1999]

Wrong sub-forum.

[JosephTheJew]

Wrong sub-forum.

Bravo. Helpful post.


To the OP, it typically takes 4+ weeks to get a response from support. It stinks, I know.

[o0oAnnyo0o]

Well, you can... forget about your Gems.

Here is Why:

[The0ne]

Just call apple, they'll take care of it.

[o0oAnnyo0o]

Well, you can... forget about your Gems.

Here is Why:

Tuan Gmail
Mar 23 07:26
I didn't get my 19.99$ sack of gems. I purchased it and the amount is deduced in my account balance but i never received the gems.
Please support!
Thanks


Robin (Supercell)
Mar 23 09:19
Hello Tuan,
Thanks for contacting us and playing Clash of Clans!
I'm sorry to hear that you didn't receive those gems right away. Sometimes when you purchase gems, it may take a while for them to become available. In the meantime there is no need to purchase them again, because your previous order is still being processed.
If you still have not received a purchase made more than 24 hours ago, please contact Apple support for further information at http://www.apple.com/support/itunes/contact/.
I am very sorry for this inconvenience. We are working to reduce the delay in the future.
Have a great day and Clash on!


Tuan Gmail
Mar 23 11:20
I contacted Apple support right after i made the purchase. The directed me to contact coc support. That's why i contact you. I made the purchase on Friday afternoon, which is more than 24 hours ago. Please notice that I made another purchase of $4.99 after that and I got the gems for the $4.99 transaction. i have never get the gems for first transaction of $19.99 i made.
I attached my Purchased History. Please solve the problem for me asap.
Sent from my iPad
Robin (Supercell)
Mar 23 14:46
Hello Tuan,
Thank you for getting back to us.
I am terribly sorry that you have been back and forth with this matter and still haven’t received the gems. I understand that this can be very frustrating.
Your request will be passed on to our specialised team to give it the attention it requires.

After 3 more email REMINDER, I got this:


Robin (Supercell)
Mar 30 09:44
Hello Tuan,
Thank you for writing back to me.
It seems that our specialised support team are taking longer time as we have been receiving higher volumes than usual.
I appreciate your patience and understanding in this matter.

After another 5 email, I got this:


Jay (Supercell)
Apr 30 09:12
Hello Tuan,
Thanks for contacting us and playing Clash of Clans and Please accept my sincere apologies for the delayed response.
I fully understand if you're upset about not receiving the gems you ordered. After checking your village's gem delivery log, I can confirm that your order was successfully delivered to your village on
Mar 24, 2014 at 19:14:40 GMT $19.99
Mar 24, 2014 at 22:13:16 GMT $ 4.99
I'm very sorry about any annoyance this may have caused. Please let me know if you need any additional assistance.


Tuan Gmail
Apr 30 22:36
Hi Jay,
I only received the $4.99 on the 21st (NOT 24th) of March and the $19.99
pack on the 24th of March.
I never got the $19.99 that was purchased on the 21st of March.
I attached a purchased history screenshot with the email. The previous
screenshot was taken on the 21st so it does not contains the $19.99
transaction made on the 24th (which I have received)
Thanks.


Jay (Supercell)
May 06 09:23
Hello Tuan,
Thank you for your enquiry and Please accept my sincere apologies for the delayed response.
Your help request has been passed on to our specialized support team to ensure that your issue gets the attention that it requires. They will get back to you as soon as they can.
Thanks for your patience.
Have fun playing Clash of Clans!

And, I never heard back from them again. And email every week or so but NOBODY reply me. So, good luck getting your gems

[Liderc]

it's because they have no support team, it's all a big freakin' joke.

I'd get in contact with apple or google and get my money back for the last 90 days. BOYCOTT SUPERCELLS BULLSHIZ

[KL597]

it's because they have no support team, it's all a big freakin' joke.

I'd get in contact with apple or google and get my money back for the last 90 days. BOYCOTT SUPERCELLS BULLSHIZ

Are you blind? That has no relevance whatsoever to this thread. And OP, it is not SC's fault you can't buy gems...

[HyperGamer]

This thread reminds me how fast youtubers get gems..

-------
They wait 0.5 seconds and get it.

[KwonChu]

Your best bet is to contact Apple. I had this similar issue with an in-app purchases on a different app and I went ahead and contacted the Apple Support instead of the app developer.

What happened to me was as I was ready to make a transaction, after entering my itunes password, it connected, and all of the sudden it crashed, went back to the game, only to find out i didn't get any in-app purchases. I thought it didn't go through so have decided to try again. Second time success. So I was literally charged twice for one

Only to realized when I went to view transaction I was charged twice instead of one. I went ahead and contacted Apple via e-mail, they opened my case, viewed my account. Apparently, to make a less hassle, Apple have decided to refund me both of the purchases that I have made via in-app purchase. I only expected only one transaction to be refunded but Apple has refunded both and I was able to keep the in-app purchase. I was one happy customer.