View Poll Results: how long do you waited for an answer from Supercell?

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  • Few days

    3 7.14%
  • 1-2 Weeks

    1 2.38%
  • 2-4 Weeks :\

    2 4.76%
  • 4-8 Weeks

    15 35.71%
  • Didn't get answer yet. :@

    21 50.00%
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Thread: Lost Village Issue. [SuperCell]

  1. #1
    Centennial Club Equilibrium's Avatar
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    Arrow Lost Village Issue. [SuperCell]

    Hello, my name is Edgar Lehov, and I'm from Latvia, Daugavpils. I have this problem for nearly two weeks for now and now I will explain what and why this happened.
    I didn't send that "help request" before, because hope died the last, and I believed that Sony Service Center will not delete all my data from my device.

    So the problem is that my village was accidentally lost because of my phone. I have Sony Xperia ZL and after new android update "kitkat 4.4.2", my battery burned up, so I brought my phone to Sony service center, where they replaced the battery and reseted my android version, so I lost any data on my device. The main problem is that I can't connect to my Google account that's why I'm asking you, Supercell gods, to help me. Thanks. Hope it will be fast as possible. The only thing that I really remember it's my google+ name and surname, if it would help, I can write it right here. It's "Vasja Petrovich", with this photo

    For information, I bought some gems with my credit card inGame and I can prove that this account belongs to me.

    Please give us the following information about your lost village.
    Exact name of village: vasja
    Town Hall level: 8
    XP level: 70
    Name of clan (if any): Lost Paradise
    (Russian clan, I'm co-leader there.) I wasn't in game since 16.06.2014. (The day when my phone lagged). Currently kicked out because of inactivity..

    Ticket number #4225396

    P.S Now I have another account and there is some information about it.
    Exact name of village: Elisium
    Town Hall level: 1
    XP level: 2
    Name of clan (if any): I haven't joined any clan yet.

    Account was registred today at ~16:30



    ---------DO NOT DELETE!---------
    UTC Time: 2014-06-27 16:56:31
    Game: Clash of Clans
    Version: 6.108.5
    PlayerID: 32-3631101(478)
    Category: Lost Village
    Language: EN
    Device Type: C6503
    OS Version: 4.4.2
    Platform: Android, Google Play

    ------------------------------
    Last edited by Equilibrium; July 7th, 2014 at 06:27 AM.
    There is good guys and there is bad guys in this world, and make no mistake about it, I'm a bad bad guy! Equilibrium

  2. #2
    Problem Solver Extraordinaire shivampaw's Avatar
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    Hi,

    As long as you have a ticket number you are in the queue and you just need to be patient.

  3. #3
    Centennial Club Equilibrium's Avatar
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    Really quick

    Thanks for fast response on topic. Where can i see my ticket number?
    Last edited by Equilibrium; June 27th, 2014 at 08:16 PM.
    There is good guys and there is bad guys in this world, and make no mistake about it, I'm a bad bad guy! Equilibrium

  4. #4
    Problem Solver Extraordinaire shivampaw's Avatar
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    Quote Originally Posted by Equilibrium View Post
    Thanks for fast response on topic. Where can i see my ticket number?
    It should have been emailed to you.

  5. #5
    Centennial Club Equilibrium's Avatar
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    Ah I found it. #4225396
    There is good guys and there is bad guys in this world, and make no mistake about it, I'm a bad bad guy! Equilibrium

  6. #6
    Problem Solver Extraordinaire shivampaw's Avatar
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    Quote Originally Posted by Equilibrium View Post
    Ah I found it. #4225396
    Yep, you will need to be patient.

  7. #7
    Centennial Club Equilibrium's Avatar
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    My phone is broken

    Quote Originally Posted by shivampaw View Post
    Yep, you will need to be patient.
    for a second time in month my phone is down.. so I will be patient for first two weeks until I get my phone back
    There is good guys and there is bad guys in this world, and make no mistake about it, I'm a bad bad guy! Equilibrium

  8. #8
    Problem Solver Extraordinaire shivampaw's Avatar
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    Quote Originally Posted by Equilibrium View Post
    for a second time in month my phone is down.. so I will be patient for first two weeks until I get my phone back
    Your village will take longer though

  9. #9
    Centennial Club Equilibrium's Avatar
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    Quote Originally Posted by shivampaw View Post
    Your village will take longer though
    I know Because it's thousands poeple in queue. Hope It will take no longer than a month..
    There is good guys and there is bad guys in this world, and make no mistake about it, I'm a bad bad guy! Equilibrium

  10. #10
    Problem Solver Extraordinaire shivampaw's Avatar
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    Quote Originally Posted by Equilibrium View Post
    I know Because it's thousands poeple in queue. Hope It will take no longer than a month..
    Unfortunately it probably will.

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