Stuck on "Updating.." - Please post in here!

[westcoast509]

Getting initial error message
Application Specific Information:
Hay Day[355] has active assertions beyond permitted time:
{(
<BKProcessAssertion: 0x15552f50> identifier: Suspending process: Hay Day[355] permittedBackgroundDuration: 10.000000 reason: suspend owner pid:28 preventSuspend preventThrottleDownCPU preventThrottleDownUI preventSuspendOnSleep
)}


Then: Application Specific Information:
com.supercell.soil failed to exit in time

Tried all the troubleshooting.
Here's the info requested:
1. Device model iPhone 5c
2. Operating system (version if possible) iOS 7.1.2
3. The country in which you are US
4. Your internet service provider (if you are trying to use WiFi at home) n/a
5. Your mobile service provider att
6. Tried Wifi (yes/no) yes
7. Tried 3G/4G (yes/no) yes
8. Have the latest version of Hay Day installed (yes/no) yes (newer than the one quoted in this post)
9. For how long did you wait (app open, and stuck at "Updating..") until you quit the app? About a minute before it times out.

Hey Guys,

We are investigating the issue that some players are stuck on "Updating.." for a very very long time. Users who have slower connections may have to wait for a longer time (up to an hour maybe). To start, please try these things if you are stuck on "Updating..":

1. Check the Hay Day version you have installed. On Android go to Settings -> Apps -> tap on Hay Day and make sure it is 1.18.174. If it isn't please open up Google Play Store and install the latest version. On iOS go to Settings -> General - Usage -> tap on Hay Day and make sure it is 1.18.166. Note - on iOS viewing the version number from the Usage list shows a different version than if you view it in-game (settings -> information (the small i-icon) -> credits (where it should be 1.18.175)). This is nothing to worry about.
2. Please try to connect to WiFi if you are stuck using 3G/4G, and let it finish the update. If you have been using WiFi, try 3G/4G instead. Note that you should not switch to any other app during the update or let your device go to sleep.
3. If it still doesn’t work, try to turn off your device, and then back on again and try again.
4. If nothing helps, and you are 100% sure that your farm is connected to Game Center, Facebook or Google+, you can try to remove Hay Day from your device, and re-install it. It is not recommended to remove/uninstall Hay Day if you aren't 100% sure that your farm is/was connected to Game Center, Facebook or Google+.

If none of the above helps, please post the following information so we can dig deeper into this issue:

1. Device model
2. Operating system (version if possible)
3. The country in which you are
4. Your internet service provider (if you are trying to use WiFi at home)
5. Your mobile service provider
6. Tried Wifi (yes/no)
7. Tried 3G/4G (yes/no)
8. Have the latest version of Hay Day installed (yes/no)
9. For how long did you wait (app open, and stuck at "Updating..") until you quit the app?

We'll make all we can to fix this, but we need a bit more information! Please also post here if you got it to work, and how. Thanks for all your help and support on this!

Cheers,

Nick

[gauthammine]

NEXUS 4
ANDROID : 4.2.2
i recently formatted my phone & i wanna recover old farm with google plus...
But the pop up of recovering option of google plus doesnt work.. Unable to access both the option & nothing happens if i press any of them... Plzz help ASAP... nw its been a while & lot of users facing this prob...

[dragon316]

Hi there, I STILL cannot get into hay day after the latest update. It says its installed but for the last 3 days when I go into hayday it askes me yo upgrade for 5 diammonds! Please can you sort it. Im a daily player and reallt missing it and I want to see my bees!

[ZeaEye]

1. Blacberry Z10
2. Operating system : 10.2.1.3247
3. The country : whichever is fine
4. -
5. -
6. Tried Wifi : Yes
7. Tried 3G/4G : Yes
8. Have the latest version of Hay Day installed : yes, but i can't install the latest one, my provider is "mobiginie", it doesn't updating yet somehow...?
9. For how long did you wait (app open, and stuck at "Updating..") : it automatically open an update window, but the mobiginie has't provide any update for me, and so i can't really call it update...

in previous case i happen to stuck for weeks before hayday got another update, hopefully this time, it doesn't take that long...

[HrSteve]

Hey Guys,

We are investigating the issue that some players are stuck on "Updating.." for a very very long time. Users who have slower connections may have to wait for a longer time (up to an hour maybe). To start, please try these things if you are stuck on "Updating..":

1. Check the Hay Day version you have installed. On Android go to Settings -> Apps -> tap on Hay Day and make sure it is 1.18.174. If it isn't please open up Google Play Store and install the latest version. On iOS go to Settings -> General - Usage -> tap on Hay Day and make sure it is 1.18.166. Note - on iOS viewing the version number from the Usage list shows a different version than if you view it in-game (settings -> information (the small i-icon) -> credits (where it should be 1.18.175)). This is nothing to worry about.
2. Please try to connect to WiFi if you are stuck using 3G/4G, and let it finish the update. If you have been using WiFi, try 3G/4G instead. Note that you should not switch to any other app during the update or let your device go to sleep.
3. If it still doesn’t work, try to turn off your device, and then back on again and try again.
4. If nothing helps, and you are 100% sure that your farm is connected to Game Center, Facebook or Google+, you can try to remove Hay Day from your device, and re-install it. It is not recommended to remove/uninstall Hay Day if you aren't 100% sure that your farm is/was connected to Game Center, Facebook or Google+.

If none of the above helps, please post the following information so we can dig deeper into this issue:

1. Device model
2. Operating system (version if possible)
3. The country in which you are
4. Your internet service provider (if you are trying to use WiFi at home)
5. Your mobile service provider
6. Tried Wifi (yes/no)
7. Tried 3G/4G (yes/no)
8. Have the latest version of Hay Day installed (yes/no)
9. For how long did you wait (app open, and stuck at "Updating..") until you quit the app?

We'll make all we can to fix this, but we need a bit more information! Please also post here if you got it to work, and how. Thanks for all your help and support on this!

Cheers,

Nick

hi i am steve from iran . my device is iphone 5s gsm with latest ios 7.1.2 and my phone even is not jailbroken and hay day version is also the latest . ive allready checked it from usage menu . i have tried edge celular 3g and 4g internet and also tried many many different wifi connections . i have waited for like 2 hourse to loggin in the game . but when i try to open the game it says connecting and then changes to updating on and on . i have tried turnin the phone on and off . deleting hay day and download back from appstore . opening it from game center . i have tried many different internet providers in my country . and i know iran is not banned by super cell cuz i am e clash of clans player and it has no problems and also other friends also playing hayday on android device , and beside i was playing hayday with no such problems but suddenly i got this problems. its been 2 month . and i hav etried everything to get back to the game . thank you . plz help me !!!!IMG_0292.jpgIMG_0290.jpg

[ENeuman600]

this morning so many times the game change to black then back to apple ipad2 menu or sometimes show server is not connecting.

Device model
2. Operating system (version if possible) iOS 7.1.1
3. The country in which you are United State
4. Your internet service provider (if you are trying to use WiFi at home) use WiFi at home
5. Your mobile service provider At&T
6. Tried Wifi (yes/no) Yes have WIfi working
7. Tried 3G/4G (yes/no) Yes have 4G working
8. Have the latest version of Hay Day installed (yes/no) V. 1.20.126.13
9. For how long did you wait (app open, and stuck at "Updating..") until you quit the app? few minutes and had about 10 times this morning for last hour.

[mcely17]

,please help me to load my game..after u did the update i can't play..everytime i open the game it was going to start menu..

[taher8]

Guys with ipads - after latest update i stuck between updating/connecting - but now solved !

I'm testing it now will update you shortly but mainly it works - stay tuned

[Moudik]

Hello Im using I pad mini and i try all of your helps but cant log in to game... I have IoS 8. Version of game 1,20,121
Trying Wifi/3G restarts, and reinstalls... but it doesnt work... it longs i think 2 weeks from update with Bees... Thank you for help Moudy

[mrricardo]

hi,

after few months of playing without problems, from this morning i stucked on start screen with "updating" text. i tried a few reboots and reinstall the newest version from play store 1.20.125, still the same problem.


1. Device model - Asus FHD10 (me302c)2. Operating system (version if possible) - android 4.3
3. The country in which you are - Czech
4. Your internet service provider (if you are trying to use WiFi at home) - internet connection works without problems (tv, pc, smartphones)
5. Your mobile service provider - no
6. Tried Wifi (yes/no) - yes
7. Tried 3G/4G (yes/no) - no
8. Have the latest version of Hay Day installed (yes/no) - yes
9. For how long did you wait (app open, and stuck at "Updating..") until you quit the app? - about an hour