Stuck on "Updating.." - Please post in here!

[deedee1257]

Hey Guys,

We are investigating the issue that some players are stuck on "Updating.." for a very very long time. Users who have slower connections may have to wait for a longer time (up to an hour maybe). To start, please try these things if you are stuck on "Updating..":

1. Check the Hay Day version you have installed. On Android go to Settings -> Apps -> tap on Hay Day and make sure it is 1.18.174. If it isn't please open up Google Play Store and install the latest version. On iOS go to Settings -> General - Usage -> tap on Hay Day and make sure it is 1.18.166. Note - on iOS viewing the version number from the Usage list shows a different version than if you view it in-game (settings -> information (the small i-icon) -> credits (where it should be 1.18.175)). This is nothing to worry about.
2. Please try to connect to WiFi if you are stuck using 3G/4G, and let it finish the update. If you have been using WiFi, try 3G/4G instead. Note that you should not switch to any other app during the update or let your device go to sleep.
3. If it still doesn’t work, try to turn off your device, and then back on again and try again.
4. If nothing helps, and you are 100% sure that your farm is connected to Game Center, Facebook or Google+, you can try to remove Hay Day from your device, and re-install it. It is not recommended to remove/uninstall Hay Day if you aren't 100% sure that your farm is/was connected to Game Center, Facebook or Google+.

If none of the above helps, please post the following information so we can dig deeper into this issue:

1. Device model
2. Operating system (version if possible)
3. The country in which you are
4. Your internet service provider (if you are trying to use WiFi at home)
5. Your mobile service provider
6. Tried Wifi (yes/no)
7. Tried 3G/4G (yes/no)
8. Have the latest version of Hay Day installed (yes/no)
9. For how long did you wait (app open, and stuck at "Updating..") until you quit the app?

We'll make all we can to fix this, but we need a bit more information! Please also post here if you got it to work, and how. Thanks for all your help and support on this!

Cheers,

Nick

1. Kyocera Hydro C5215
2. Android 4.1.2
3. US
4. Comcast
5. Boost Mobile
6. WiFi yes, downloads fine but won't open
7. No 3G
8. Not 1.18.174 on Google Play Store, version 1.19.88
9. Downloads, opens Hay Day as if restarting game from beginning (giving up the farm), then goes back to app page

[NicoleC]

Hi Nick,
I can play on my farm again,after 4 weeks, but there is a problem with the App Store. I can't use it at all .When I click on it to buy something the game turns off. I can't buy the sewing machine or any other trees or animals . What is to be done?? Please Nick, sort this out as soon as possible.Thanks a lot and best regards from Romania!!!

[sozcan1]

ne yaptımsa hayday açılmıyor galaxy s3 tablette oynuyodum 2haftadır açılmıyo ltfen yardım sildim geri yükledim ama ne faydaaaa

[biatris]

Hey Guys,

We are investigating the issue that some players are stuck on "Updating.." for a very very long time. Users who have slower connections may have to wait for a longer time (up to an hour maybe). To start, please try these things if you are stuck on "Updating..":

1. Check the Hay Day version you have installed. On Android go to Settings -> Apps -> tap on Hay Day and make sure it is 1.18.174. If it isn't please open up Google Play Store and install the latest version. On iOS go to Settings -> General - Usage -> tap on Hay Day and make sure it is 1.18.166. Note - on iOS viewing the version number from the Usage list shows a different version than if you view it in-game (settings -> information (the small i-icon) -> credits (where it should be 1.18.175)). This is nothing to worry about.
2. Please try to connect to WiFi if you are stuck using 3G/4G, and let it finish the update. If you have been using WiFi, try 3G/4G instead. Note that you should not switch to any other app during the update or let your device go to sleep.
3. If it still doesn’t work, try to turn off your device, and then back on again and try again.
4. If nothing helps, and you are 100% sure that your farm is connected to Game Center, Facebook or Google+, you can try to remove Hay Day from your device, and re-install it. It is not recommended to remove/uninstall Hay Day if you aren't 100% sure that your farm is/was connected to Game Center, Facebook or Google+.

If none of the above helps, please post the following information so we can dig deeper into this issue:

1. Device model
2. Operating system (version if possible)
3. The country in which you are
4. Your internet service provider (if you are trying to use WiFi at home)
5. Your mobile service provider
6. Tried Wifi (yes/no)
7. Tried 3G/4G (yes/no)
8. Have the latest version of Hay Day installed (yes/no)
9. For how long did you wait (app open, and stuck at "Updating..") until you quit the app?

We'll make all we can to fix this, but we need a bit more information! Please also post here if you got it to work, and how. Thanks for all your help and support on this!

Cheers,

Nick

Hello NIck, my name is basma
I have the same problem with fishing spoot and town. What am I suppose to do uninstall the game, are u sur its not gonna be from the first level im at 54 I can't lose all the work I did
plz how to deal with this?

[crdndrd]

I been trying to update my game for 5 days now and it not working it there tell me I don't have the memory or it giving a error 919 so plase fix this so I can keep playing:eek:

Hey Guys,

We are investigating the issue that some players are stuck on "Updating.." for a very very long time. Users who have slower connections may have to wait for a longer time (up to an hour maybe). To start, please try these things if you are stuck on "Updating..":

1. Check the Hay Day version you have installed. On Android go to Settings -> Apps -> tap on Hay Day and make sure it is 1.18.174. If it isn't please open up Google Play Store and install the latest version. On iOS go to Settings -> General - Usage -> tap on Hay Day and make sure it is 1.18.166. Note - on iOS viewing the version number from the Usage list shows a different version than if you view it in-game (settings -> information (the small i-icon) -> credits (where it should be 1.18.175)). This is nothing to worry about.
2. Please try to connect to WiFi if you are stuck using 3G/4G, and let it finish the update. If you have been using WiFi, try 3G/4G instead. Note that you should not switch to any other app during the update or let your device go to sleep.
3. If it still doesn’t work, try to turn off your device, and then back on again and try again.
4. If nothing helps, and you are 100% sure that your farm is connected to Game Center, Facebook or Google+, you can try to remove Hay Day from your device, and re-install it. It is not recommended to remove/uninstall Hay Day if you aren't 100% sure that your farm is/was connected to Game Center, Facebook or Google+.

If none of the above helps, please post the following information so we can dig deeper into this issue:

1. Device model
2. Operating system (version if possible)
3. The country in which you are
4. Your internet service provider (if you are trying to use WiFi at home)
5. Your mobile service provider
6. Tried Wifi (yes/no)
7. Tried 3G/4G (yes/no)
8. Have the latest version of Hay Day installed (yes/no)
9. For how long did you wait (app open, and stuck at "Updating..") until you quit the app?

We'll make all we can to fix this, but we need a bit more information! Please also post here if you got it to work, and how. Thanks for all your help and support on this!

Cheers,

Nick

[NicoleC]

Hi Nick,
Sorry for my bothering you again but I can' t buy animals,trees and machineries because when I click on the store, the game turns off.That is happening after the last updating.Please , fix it because I can't wait to buy and use the sewing machine!!Best regards from Romania! Nicole

[WilbertVin]

Hey Guys,

We are investigating the issue that some players are stuck on "Updating.." for a very very long time. Users who have slower connections may have to wait for a longer time (up to an hour maybe). To start, please try these things if you are stuck on "Updating..":

1. Check the Hay Day version you have installed. On Android go to Settings -> Apps -> tap on Hay Day and make sure it is 1.18.174. If it isn't please open up Google Play Store and install the latest version. On iOS go to Settings -> General - Usage -> tap on Hay Day and make sure it is 1.18.166. Note - on iOS viewing the version number from the Usage list shows a different version than if you view it in-game (settings -> information (the small i-icon) -> credits (where it should be 1.18.175)). This is nothing to worry about.
2. Please try to connect to WiFi if you are stuck using 3G/4G, and let it finish the update. If you have been using WiFi, try 3G/4G instead. Note that you should not switch to any other app during the update or let your device go to sleep.
3. If it still doesn’t work, try to turn off your device, and then back on again and try again.
4. If nothing helps, and you are 100% sure that your farm is connected to Game Center, Facebook or Google+, you can try to remove Hay Day from your device, and re-install it. It is not recommended to remove/uninstall Hay Day if you aren't 100% sure that your farm is/was connected to Game Center, Facebook or Google+.

If none of the above helps, please post the following information so we can dig deeper into this issue:

1. Device model
2. Operating system (version if possible)
3. The country in which you are
4. Your internet service provider (if you are trying to use WiFi at home)
5. Your mobile service provider
6. Tried Wifi (yes/no)
7. Tried 3G/4G (yes/no)
8. Have the latest version of Hay Day installed (yes/no)
9. For how long did you wait (app open, and stuck at "Updating..") until you quit the app?

We'll make all we can to fix this, but we need a bit more information! Please also post here if you got it to work, and how. Thanks for all your help and support on this!

Cheers,

Nick

Hi, we are playing hay day on two ipads, each with our own farm. One farm is ok, but on the other farm the server stays in maintenance.
1. Ipad3
2. iOS 7.1.2
3. Netherlands
4. Versatel (both ipads)
5. ---
6. Only wifi
7. No
8. Yes 1.19.85
9 more then an hour

What can we do?
Greetings, Wilbert

now after more then 1,5 hour she is online again. So it is solved. reason???

[NicoleC]

Hi again, Nick
There have passed 2 weeks since I first wrote you about my store that turned off the game..I still can't use the store.When I click on it , the game turns off.Why does this happen?? I have got 2 more levels in 2 weeks time and I can't buy my new machineries that I really need them ! So, please Nick sort this problem out!! Thank you and best regards from Romania!! Can't wait to hear good news from you soon,
NICOLE

[Littlekite3]

Staying at hotel ipad works fine except for hayday. Try to connect but get message server unable to connect. What is going on? Have uninstalled and reinstalled game but that doesn't help.

[NicoleC]

Hi Nick,
I'm Nicole.I wrote you so many times about the store that turns off the game when I click on it...My Hay Day is 47 level now and I really need to buy the Soup and Sewing machineries, to redecorate my farm, to buy more animals and so on...I still can't do it for 3 weeks!!! Please,Nick, sort this problem out! I write some information that maybe is needed for solving the problem:
1.ALLVIEW P5 QUAD
2.ANDROID - JELLYBEAN 4.1
3.ROMANIA
4.COSMOTE
5.COSMOTE
6.YES
7.YES
8.YES
9.THE GAME TURNS OFF EACH TIME I CLICK ON THE STORE
I hope you will soon help my with the store!! I already thank you a lot , Nick !!
Best regards from Romania !!!