I usually use google translator. When i play hayday i think that i don't need understand well these languages. I play hayday on my iphone. Can u help me??? I reallly like game hayday. Have i do anything wrong???really sorry.
I usually use google translator. When i play hayday i think that i don't need understand well these languages. I play hayday on my iphone. Can u help me??? I reallly like game hayday. Have i do anything wrong???really sorry.
I am sure that nothing alse!!!
My account is still banned. I sent an email to Hay Day support and haven't heard back from them for a month now. I played on my iPad daily for 1.5 years and have never used a 3rd party programs or modified the game whatsoever!
I am still clueless why I was banned and no reason given at all!
Level 85
I have the same problem and so frustrated. Never used a tool, wouldn't know how to.
I just played and now I cant. I emailed, got a reply telling my why and since then no replies to any of my
emails. Boo ! Not happy....
Same here, I replied back to their email saying my account was banned incorrectly several times but so far no replies at all. I got this response from Hay Day a month ago:Originally Posted by CoolerCat
Thanks for contacting Hay Day Player Support!
I am sorry to hear that your account has been banned, however, if your account got banned with the message “This account has been banned due to a violation of our terms and conditions” it means that our team found enough evidence in your account to suspect the use of a third party automated or semi-automated tool that carries out tasks in the game, in which case, we have the rights to suspend and/or terminate this account.
For more information about or terms of service, please go to the following link: http://www.supercell.net/terms-of-service
If you think you were incorrectly banned, please provide us with the following information to investigate your case:
- Lost Farm exact name
- Lost Farm level
- Name of the neighborhood your lost farm was part of
I hope to hear from you soon,
Have a Hay-ppy Day!
Level 85
Yes, exactly the same reply. Sent a few more emails but now I don't get a response.
♥♥♥♥♥♥ off too say the least as I have done nothing wrong..
I finally gave up and deleted all the emails I have sent to Hay Day support today. Guess what? I just received an email from Supercell but totally unrelated to Hay Day but Clash of Clans!!
Here's the email I just received:
I am truly sorry it has taken us so long to get back to you. We have had some difficulties that have caused messages to go unanswered. I realize this must have been very frustrating for you, and we are now working hard to fix all these issues as soon as possible.
The fastest way to find an answer to the most common Clash-related questions is by visiting our Game Support site athttps://gamesupport.supercell.net/hc...Clash-of-Clans. Another great source of information is our Clash forum page at http://forum.supercell.net/forumdisp...Clash-of-Clans.
If you still need our help with your issue, please reply directly to this message and we will make sure to start working on your case as soon as we can.
Please accept our apologies again for the long wait.
Wishing you a great day,
Level 85
I give up on Hay Day. They will never undo the ban although I have done nothing wrong!Third-party program or modify the game??? Sorry, I have never even heard of these programs at all, nevermind using them...argh!
Level 85
Exactly the same for me. I just don't understand how we have been picked on. As a matter of interest did you accumulate a lot of money ? I did and I wonder if they can't understand how you can do that fairly.I give up on Hay Day. They will never undo the ban although I have done nothing wrong!
Yes, I have accumulated a lot of coins and diamonds. I earned my coins by selling stuff in my RSS! I recently been following a strange farm and buying from their RSS, maybe that's why I got banned???
Level 85
