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  Click here to go to the first staff post in this thread.   Thread: why I still cannot login hayday? account banned!

  1. #1
    Fresh Spawn
    Join Date
    May 2014
    Posts
    3

    why I still cannot login hayday? account banned!

    I lost my farm! it is just said “This account has been banned due to a violation of our Terms and Conditions”. Could you please kindly tell me the specific reasons? Thank you very much!!

  2. #2
    Fresh Spawn
    Join Date
    Jun 2014
    Posts
    1

    Smile Account for closure

    Google+ 77306200wk@gmail.com account, without any illegal operations, why are closure, no illegal program simulator. please,the hope can give an explanation.

  3. #3
    Fresh Spawn
    Join Date
    Jun 2014
    Posts
    3

    Banned!

    During I was playing I lost the connection and when I tried to reconnect I receive the following message:
    This account has been banned due to a violation of our term and condition.
    I was playing on an Android tablet.
    I can't understand why I have been banned and how long the ban is.
    Anybody knows? Thanks.

  4. #4
    Junior Member CityNeverSleeps's Avatar
    Join Date
    May 2014
    Location
    Germany
    Posts
    55

    Multiple Users in Germany suddenly Banned!

    Guys,
    Suddenly Connection lost, tried to reconnect to no avail.
    MESSAGE CAME UP: "Banned due to violation of terms and conditions"

    whats up!
    More and more Players in German ~ 12.000 User forum are complaining the Same issue.

    Please look into it.
    cheers City

  5. #5
    Fresh Spawn
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    Jun 2014
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    3
    Same thing happened to me here in Italy.
    I hope they will solve early.

  6.   This is the last staff post in this thread.   #6
    Nick[Supercell]'s Avatar
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    Aug 2012
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    Helsinki / Finland
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    3,427

    Exclamation

    Hey Guys,

    We have started to dig into accounts which are suspected of using using 3rd party tools (or some other way to interfere with our services) to run Hay Day and such accounts have been banned. It is against the TOS. Here's the quote from the TOS:

    Use c h e a t s, exploits, automation software, bots, h a c k s, mods or any unauthorized third-party software designed to modify or interfere with the Service, any Supercell Game or any Supercell game experience or without Supercell’s express written consent, modify or cause to be modified any files that are a part of the Service or any Supercell game.
    I strongly suggest that you read the TOS in case you haven't, as we take these things seriously: http://www.supercell.net/terms-of-service/

    If you feel that you have been banned without a reason, please contact our support through our support pages: https://gamesupport.supercell.net/hc...s/7112-Hay-Day

    We do not support any 3rd party software to run Hay Day on unsupported platforms. The only supported platforms are iOS and Android (which have access to Google Play Store).

    Cheers,

    Nick
    Nick / Supercell
    Community Manager
    Like Hay Day on Facebook: http://facebook.com/HayDayOfficial
    Follow Hay Day on Twitter: http://twitter.com/HayDay
    Follow Hay Day on Instagram: http://instagram.com/HayDay
    Subscribe to Hay Day YouTube: http://youtube.com/HayDay

  7. #7
    ilovehayday's Avatar
    Join Date
    Jul 2013
    Location
    California
    Posts
    5,107
    I have a question: how will we know if one of our friends or followers was a banned farm? Will their name drop off our list? Or will their farm remain with no action?
    Level 100! 6/28/16 won the pearl 12/31/14won the windmill 2/3/15




  8. #8
    I have a question too! Can we help with reporting suspicious farms?

    Like the ones discussed in this thread: http://forum.supercell.net/showthrea...=strange+farms

    I come across several every day, some even stating a website in the farm name, from which you can purchase gold and items for real money.
    Last edited by makeupinternet; June 25th, 2014 at 08:11 PM. Reason: Correcting my auto correctors incorrections

  9. #9
    Quote Originally Posted by Nick[Supercell] View Post
    Use c h e a t s, exploits, automation software, bots, h a c k s, mods or any unauthorized third-party software designed to modify or interfere with the Service, any Supercell Game or any Supercell game experience or without Supercell’s express written consent, modify or cause to be modified any files that are a part of the Service or any Supercell game.
    The rest of the terms are clear to me, but what exactly do you mean by "c h e a t s"? Is wheatin' considered c h e a t i n'?
    Last edited by makeupinternet; June 25th, 2014 at 08:16 PM.

  10. #10
    Pro Member Momscar's Avatar
    Join Date
    Jan 2014
    Posts
    544
    Thank you Nick. Glad to see the TOS being scrutinized for violations and that the SC team take it seriously.

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