♥♥♥♥ed Account

[aaygun00]

I don't know how, but my account has been ♥♥♥♥ed. I am using an ipad and a phone(note3). Someone else is trying to acces my account while I am playing the game, and the server kicks me out. I have not shared my password or anything with anyone else. The only thing I can think is that My phone has been changed under warranty and the game was loaded in my old phone. Is there anything I can do about this problem?

[SorrowCat]

Here is a mods standard reply to people who have been h@cked.

There really is nothing we can do on the community forums to help you, so please contact Support using the in-game reporting or e-mail them directly at: clashofclans.feedback@supercell.net

I know there are not a lot of options once another device has your game on it. Below is my standard reply to h@ck posts, good info for future reference. Good luck with support.

Substitute Google+ for Gamecenter and Google for Apple if it's Android (I'm using an old post)
----
I know of NO-NONE-ZERO cases of anyone actually h@cking Apple's Gamecenter to get to a Clash of Clans village.

A few facts/misconceptions:

Supercell only supports one account per device. Apple considers an iOS device to be a single user device. If a village is authorized to it (either by starting a game, or loading it via gamecenter) it is permanently authorized to that device. The Gamecenter password is only needed the very first time you load the game. Once a device "Owns" the game, changing the Gamecenter password, logging out of gamecenter, even deleting the app doesn't remove your game from that device. If you sell or trade your iOS device, doing a factory reset is the only way to ensure the next user can not play your game. If you authorize your game to someone else's device, even a factory reset may not remove it, as they can do an iCloud or iTunes backup/restore of their device to include your village.

Gamecenter in relation to Clash of Clans is designed to attach YOUR village from YOUR device to allow you to move YOUR village to a new device YOU own. It is not an authentication method to log into and out of different devices, it's a transfer mechanism. You should never load your village onto a device you do not control. Once a village is loaded onto a device, it is permanently authorized and playable from there. Neither Apple, nor Supercell can remove a village from a device which was properly loaded at one point. It is not legally or technically possible. Once a device is authorized, the device can not be blocked or restricted.

Morale of the story is NEVER load your village on a device not owned/controlled by you, allow someone else to log onto your device with a different Gamecenter, or give out your Gamecenter account info to anyone.

So, knowing the above, 100% of the time folks claim to be h@cked, or someone is playing their game, it boils down to:

A) a family member plays on the iOS device without you knowing it
B) you gave your gamecenter password to a friend who used it to load your game
C) you gave your gamecenter password to one of those 3rd party gem sites
D) you logged onto a friends iOS device to play at one point, thinking logging out of gamecenter or deleting the app will prevent them from playing it (it doesn't)
E) you sold/traded/gave away an iOS device you had once played the game on without doing a factory reset and they still have access to your CoC village.
F) a friend logged in with a clean gamecenter answered the prompts and transferred your village to their GC, and loaded it on their device later (if your village wasn't attached to your own gamecenter)
G) Someone sent you a "Free" account - while logging into this new gamecenter you actually transfer you village to this empty gamecenter account and they can then load it on their device. (If your village wasn't attached to your own gamecenter)

If it's your little brother playing, it's easy to solve, if it's an ex-best friend who can now play your game, there are not a lot of options.

[aaygun00]

So basically there is nothing I can do except removing my village from google+. And there is nothing supercell could do for my 72 lvl village? It is very sad to hear this.

[themariofan]

That won't even work. Like the first reply said, once it's been played on a device, you can't take it off that device. Just send a ticket to support.

[twister]

So basically there is nothing I can do except removing my village from google+. And there is nothing supercell could do for my 72 lvl village? It is very sad to hear this.

That standard reply I typed up long ago, as it covers just about every scenario out there.

It never said you can't be helped, but... 99.99999999% of the time, the reason someone else is playing your village is due to some course of action you've taken. The purpose of that post is to point out the ways it could be being played elsewhere so you can fix it. - ie talk to a friend, family member, owner of your old device, etc. Each situation is different.

Most folks don't need support's help once they realize how it's being played - they just go solve it - it's much quicker than the alternative.

If you can't fix it yourself, you're free to put in a support case via the in-game reporting, but... be prepared for many weeks of being in the queue, possibly even months.

[aaygun00]

That won't even work. Like the first reply said, once it's been played on a device, you can't take it off that device. Just send a ticket to support.

The onlu scenario I can think is that Samsung sold my old phone without resetting it. So I was thinking that if I remove the game from google+ my problem would be solved. But you said that it won't help at all.

My question is if I remove it from google+ would it make it impossible to log on my account from my old phone? Or it won't make a change since it is already played on that machine?

[shivampaw]

The onlu scenario I can think is that Samsung sold my old phone without resetting it. So I was thinking that if I remove the game from google+ my problem would be solved. But you said that it won't help at all.

My question is if I remove it from google+ would it make it impossible to log on my account from my old phone? Or it won't make a change since it is already played on that machine?

That wouldn't help. When a village is put onto a device it stays there till the owner removes it. You will need to contact support - only they can help you if you think that is the reason.

[twister]

The onlu scenario I can think is that Samsung sold my old phone without resetting it. So I was thinking that if I remove the game from google+ my problem would be solved. But you said that it won't help at all.

My question is if I remove it from google+ would it make it impossible to log on my account from my old phone? Or it won't make a change since it is already played on that machine?

You can not remove it from Google+, it's a permanent bond. If you sold your old phone without factory resetting it, then yes, the new owner can continue playing it. Unless you had some remote wipe software installed on it, you are likely going to have to put in a support request.

You should try contacting Google as well per this SC Article: https://gamesupport.supercell.net/hc...What-can-I-do-

[aaygun00]

You can not remove it from Google+, it's a permanent bond. If you sold your old phone without factory resetting it, then yes, the new owner can continue playing it. Unless you had some remote wipe software installed on it, you are likely going to have to put in a support request.

You should try contacting Google as well per this SC Article: https://gamesupport.supercell.net/hc...What-can-I-do-

Damn I didn't sell my old phone. I was thinking that Samsung would fix it, but they changed my phone under warranty. And I hink they sold it without resetting it. And it is official Samsung Service I think I should file a ticket about this.

[shivampaw]

Damn I didn't sell my old phone. I was thinking that Samsung would fix it, but they changed my phone under warranty. And I hink they sold it without resetting it. And it is official Samsung Service I think I should file a ticket about this.

Well your going to need to. I don't think Samsung would have sold it without resetting it though, that would be rather unprofessional, try and inquire but by the looks of things you will need to send the ticket.