Serious problem .. Admin come in please.. ( 4000+ player)

[oldcoc]

hey oldcoc, ive experienced the same problem as you since last week , someone basically ♥♥♥♥ed my account and keep kicking me out of my village and even messed my base layout, started to cook weird combination troops and drop em at goblin maps. i've contacted supercell support regarding about my account situation, i get reply the next day from "Theo" if you wanna know his name, basically the first email they will be asking your personal information regarding about your coc account just to verify you are the owner of the account. when u answered all the question correctly they will perform to lock your coc account on ALL device (yes including the ♥♥♥♥er device). to unlock it , u will need a code from supercell support which they will be emailing u asap after they lock your account. once u enter the code youre done. i will share more picture in my next post just to prove that i really go through what u are experiencing now.

Sir,

I really appreciate your comment. I am waiting for your next post.

Thanks alot

[TylerHoang]

Supercell rarely even cares about their players. They just want money. They rarely ever respond to the ♥♥♥♥ing and ♥♥♥♥♥ing in the game. Sure they come out with the maintenance breaks but they rarely respond to these type of posts. They just have their mods do it for them. It's stupid how it works.

[Franchise]

Plot twist, OP is the person trying to hijack someone's account

Who does this comment help? no one.

OP, I agree with asking for a refund form apple and see where that takes you. For the simple reason that SC can not and has not helped you within a reasonable timeframe.

Good luck.

[Purelyluck]

Beginning of my email conversation with THEO from supercell support



As u can see the picture below, you have to answer those question accurately in order to prove that you're the real owner of the account.


Once you're done answering those question, if you're proven to be the real owner of the account. You should receiving this email from theo, I cropped my code for my village incase something funny happen to my account again


Once your account is locked you will be seeing this screen when u open clash of clan in your device, all the device that linked to your clash of clan account will be seeing this screen (yes including the ♥♥♥♥er)


However there's only 1 device that can play your clash of clan account once u unlock it with the code given by supercell


Once u entered the code and unlocked your village, only your device can access to the account, all other device that linked to your clash of clan account will be getting this error msg when they try to login your coc account.


Also a lot of people are complaining supercell takes too long to reply, however theo from supercell respond to my email the next day usually if not 2 days later. Oldcoc I will be sending u private msg of theo email so you can email him directly and just start off a email of stating what happen to your account, you should be receiving a reply from him in 1-2 days.

[KL597]

Oldcoc I will be sending u private msg of theo email so you can email him directly and just start off a email of stating what happen to your account, you should be receiving a reply from him in 1-2 days.

Please don't do that... He needs to wait for support

[oldcoc]

Please don't do that... He needs to wait for support

What?

Do you know when was the first time I contact SC?
4 months ago, do you beleive that?

You know what?

I wish you had a same case and you being ignored for 4 months

[KL597]

What?

Do you know when was the first time I contact SC?
4 months ago, do you beleive that?

You know what?

I wish you had a same case and you being ignored for 4 months

You aren't being ignored.

[oldcoc]

You aren't being ignored.

Listen ,

we are paying money ok for the game to have fun, customer services should be more avtive. No responce for 4 months and more than 6 email what is called?

Finally, please either you say something good and be honest or don't say something you don't understand

[KL597]

Listen ,

we are paying money ok for the game to have fun, customer services should be more avtive. No responce for 4 months and more than 6 email what is called?

Finally, please either you say something good and be honest or don't say something you don't understand

I am honest and I completely understand your frustration. 4 months is a very unusual waiting time, are you sure 100% sure they haven't contacted you already (Junk folders, spam etc)? Did you say you sent 6 emails? If so, you may have been lost in their spam. Oh, and I just looked back at your OP. You were not h@cked through SC's servers. Someone has access to your GC account, SC may be able to block them however it was not their fault you were h@cked

[Phoenix64]

200k Gems? Were the gems bought thru game legitimately? Or purchased thru Third party Gem site? If purchased thru third party gem site you got what you paid for and could not be happier for you... You deserve all the trouble you get. Sorry for the blunt opinion... Hope ppl who try to work around a good system learn from their mistakes... If yours is truly a legitimate issue... Resolution will be had I'm sure

Wow. I cannot believe how eager you are to act like he is a horrible person. I just cannot... Oh my God. You are so malicious! It's unbelievable! It really is UNBELIEVABLE! Most of your post was unlikely condemnation. Give some people the benefit of the doubt and assume that they are legit. Most people are.