Village ♥♥♥♥ed

[MeanyMikey]

I'm on iOS (not that it matters).

I did change my GC password right away, just in case.

And no I've never recieved free gems outside the game.

I will wait patiently

[Pranav]

Did you send the mail in-game or via email?

woah...ur banned? :O

[Toast478]

Saw your post and I have the exact same issue. It started around the same time CW update came online.

Here are the details:


Initially started soon after CW update. I would access my base and periodically I would get the message that another device is trying to connect to this account. I would then have to reload the game to access the game again. If I am not online this other person can gain access to the my account.


This continues to happen about every day. I have changed my Game Center password several times. Also have changed my Game Center names well. Nothing has stopped this other player from getting onto my account and rearranging the base and spending my resources. I have lost over 1000 gems and over 7 million in both gold and elixir at this point. The other player has a vastly different style of play and using DE extensively. It has made it nearly impossible to upgrade my heroes since every time I am not on the game he/she will generate large armies of valks.


I have contacted SC support and gone through two support techs. Both have offered very similar suggestions to fix it. Change your password or make sure your kid or other family member is not accessing your account. Also they have suggested I might have sold an older phone with access to this account. I assure you that none of these scenarios are why my account is getting hijacked everyday.


I am so tired of fixing my base everyday to attempt (unsuccessfully) to protect my resources. I am BEGGING anyone from SC to step in and attempt to fix this issue. So far I the standard channels of tech support have failed miserably.


How long do I have to battle through the lower levels of tech support before someone escalates this issue to get it resolved. Beyond the resources lost the other player has cost our clan a couple of victories in CW since my attacks were lost.


Anyone out there that can help?


Signed,


Desperate Clasher

[MeanyMikey]

Wow, hang in there bud. When did you send support an email/report?

I've left my amazing clan for the time being, dont want my ♥♥♥♥er to screw with them. I've also given up on upgrading anything as the ♥♥♥♥er just cancels it. So for now, until I can resolve this, I am just upgrading walls.

Hope yours gets fixed soon, it is very frustrating. Been playing since nov '12 and surely dont want this to be the end.

[Toast478]

Wow, hang in there bud. When did you send support an email/report?

I've left my amazing clan for the time being, dont want my ♥♥♥♥er to screw with them. I've also given up on upgrading anything as the ♥♥♥♥er just cancels it. So for now, until I can resolve this, I am just upgrading walls.

Hope yours gets fixed soon, it is very frustrating. Been playing since nov '12 and surely dont want this to be the end.

Mike,

i first noticed iced the issue shortly after the CW update. Around April 19th. I've gone through two techs at supercell but no resolution in site. Also I have contacted apple and actually had a tech on the phone for about an hour to diagnose.

Apple let swears it is a supercell issue. The problem with supercell is they keep suggesting the same fix - change password or change account name. None of it works and I am sure this issue is more wide spread than SC is letting on. It took about a week for the initial response from SC.

i am doing the same thing as you and sticking to upgrading walls to keep the other person from wasting all my resources. Hate doing walls but at least this makes me focus on it. I'll keep checking this thread since it sounds like we are in the same boat. Good luck. If they fix yours please post how they fixed it.

Thx!

brad

[Toast478]

[QUOTE=Toast478;1857205]Mike,

i first noticed iced the issue shortly after the CW update. Around April 19th. I've gone through two techs at supercell but no resolution in site. Also I have contacted apple and actually had a tech on the phone for about an hour to diagnose.

Apple let swears it is a supercell issue. The problem with supercell is they keep suggesting the same fix - change password or change account name. None of it works and I am sure this issue is more wide spread than SC is letting on. It took about a week for the initial response from SC.



Another email today from Supercell another excuse saying I need to change my log on credentials. I have done it numerous times and it has not fixed it.

[MeanyMikey]

Log onto what? gamecenter? Just the password? Cause yeah I've done that 3 times. Don't know what other credentials can be changed.

[KL597]

Here is a mods standard reply to people who have been h@cked.
There really is nothing we can do on the community forums to help you, so please contact Support using the in-game reporting or e-mail them directly at: clashofclans.feedback@supercell.net


I know there are not a lot of options once another device has your game on it. Below is my standard reply to h@ck posts, good info for future reference. Good luck with support.


Substitute Google+ for Gamecenter and Google for Apple if it's Android (I'm using an old post)
----
I know of NO-NONE-ZERO cases of anyone actually h@cking Apple's Gamecenter to get to a Clash of Clans village.


A few facts/misconceptions:


Supercell only supports one account per device. Apple considers an iOS device to be a single user device. If a village is authorized to it (either by starting a game, or loading it via gamecenter) it is permanently authorized to that device. The Gamecenter password is only needed the very first time you load the game. Once a device "Owns" the game, changing the Gamecenter password, logging out of gamecenter, even deleting the app doesn't remove your game from that device. If you sell or trade your iOS device, doing a factory reset is the only way to ensure the next user can not play your game. If you authorize your game to someone else's device, even a factory reset may not remove it, as they can do an iCloud or iTunes backup/restore of their device to include your village.


Gamecenter in relation to Clash of Clans is designed to attach YOUR village from YOUR device to allow you to move YOUR village to a new device YOU own. It is not an authentication method to log into and out of different devices, it's a transfer mechanism. You should never load your village onto a device you do not control. Once a village is loaded onto a device, it is permanently authorized and playable from there. Neither Apple, nor Supercell can remove a village from a device which was properly loaded at one point. It is not legally or technically possible. Once a device is authorized, the device can not be blocked or restricted.


Morale of the story is NEVER load your village on a device not owned/controlled by you, allow someone else to log onto your device with a different Gamecenter, or give out your Gamecenter account info to anyone.


So, knowing the above, 100% of the time folks claim to be h@cked, or someone is playing their game, it boils down to:


A) a family member plays on the iOS device without you knowing it
B) you gave your gamecenter password to a friend who used it to load your game
C) you gave your gamecenter password to one of those 3rd party gem sites
D) you logged onto a friends iOS device to play at one point, thinking logging out of gamecenter or deleting the app will prevent them from playing it (it doesn't)
E) you sold/traded/gave away an iOS device you had once played the game on without doing a factory reset and they still have access to your CoC village.
F) a friend logged in with a clean gamecenter answered the prompts and transferred your village to their GC, and loaded it on their device later (if your village wasn't attached to your own gamecenter)
G) Someone sent you a "Free" account - while logging into this new gamecenter you actually transfer you village to this empty gamecenter account and they can then load it on their device. (If your village wasn't attached to your own gamecenter)


If it's your little brother playing, it's easy to solve, if it's an ex-best friend who can now play your game, there are not a lot of options.

I can assure you that it is one of these options (A-G)

[Toast478]

Here is a mods standard reply to people who have been h@cked.
There really is nothing we can do on the community forums to help you, so please contact Support using the in-game reporting or e-mail them directly at: clashofclans.feedback@supercell.net


I know there are not a lot of options once another device has your game on it. Below is my standard reply to h@ck posts, good info for future reference. Good luck with support.


Substitute Google+ for Gamecenter and Google for Apple if it's Android (I'm using an old post)
----
I know of NO-NONE-ZERO cases of anyone actually h@cking Apple's Gamecenter to get to a Clash of Clans village.


A few facts/misconceptions:


Supercell only supports one account per device. Apple considers an iOS device to be a single user device. If a village is authorized to it (either by starting a game, or loading it via gamecenter) it is permanently authorized to that device. The Gamecenter password is only needed the very first time you load the game. Once a device "Owns" the game, changing the Gamecenter password, logging out of gamecenter, even deleting the app doesn't remove your game from that device. If you sell or trade your iOS device, doing a factory reset is the only way to ensure the next user can not play your game. If you authorize your game to someone else's device, even a factory reset may not remove it, as they can do an iCloud or iTunes backup/restore of their device to include your village.


Gamecenter in relation to Clash of Clans is designed to attach YOUR village from YOUR device to allow you to move YOUR village to a new device YOU own. It is not an authentication method to log into and out of different devices, it's a transfer mechanism. You should never load your village onto a device you do not control. Once a village is loaded onto a device, it is permanently authorized and playable from there. Neither Apple, nor Supercell can remove a village from a device which was properly loaded at one point. It is not legally or technically possible. Once a device is authorized, the device can not be blocked or restricted.


Morale of the story is NEVER load your village on a device not owned/controlled by you, allow someone else to log onto your device with a different Gamecenter, or give out your Gamecenter account info to anyone.


So, knowing the above, 100% of the time folks claim to be h@cked, or someone is playing their game, it boils down to:


A) a family member plays on the iOS device without you knowing it
B) you gave your gamecenter password to a friend who used it to load your game
C) you gave your gamecenter password to one of those 3rd party gem sites
D) you logged onto a friends iOS device to play at one point, thinking logging out of gamecenter or deleting the app will prevent them from playing it (it doesn't)
E) you sold/traded/gave away an iOS device you had once played the game on without doing a factory reset and they still have access to your CoC village.
F) a friend logged in with a clean gamecenter answered the prompts and transferred your village to their GC, and loaded it on their device later (if your village wasn't attached to your own gamecenter)
G) Someone sent you a "Free" account - while logging into this new gamecenter you actually transfer you village to this empty gamecenter account and they can then load it on their device. (If your village wasn't attached to your own gamecenter)


If it's your little brother playing, it's easy to solve, if it's an ex-best friend who can now play your game, there are not a lot of options.

I can assure you that it is one of these options (A-G)

Appreciate the information but options a-g do not apply. I have not bought gems from a third party or loaded my village on anyone else's device.

I'm at the mercy of Supercell.

[Toast478]

Log onto what? gamecenter? Just the password? Cause yeah I've done that 3 times. Don't know what other credentials can be changed.

They em asked me to,change my GameCenter name. That has not stopped the other person either.