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Thread: I lost my village!Please hlep!

  1. #1
    Fresh Spawn
    Join Date
    May 2014
    Posts
    2

    Question I lost my village!Please hlep!

    My original ID is 妹的进度丢失.And I`m using android device I9500.
    In past,we can`t use google+ in China.So my ID was not in connection with google+.Unfortunately a problem happenned to my phone,I have to flush it.And my village is lost.
    Now I fixed my phone,and I found the way how to use google+ in my country.
    So I need your help: connect my original ID to my google+.
    My google+ ID is honyhuo@gmail.


  2. #2
    Fresh Spawn
    Join Date
    May 2014
    Posts
    1

    lost village too

    hi i'm from Philippines and i tried to connect with google+ but i need google play services i search a lot of things on how to log in with google+, i tried to install google play services but no luck, error parsing, error signed, etc multiple android ID, and i tried to change my android ID using titanum backup but may village is gone i need to go back from the start i got panicked and try to undo the last thing what i did,
    i restore my android ID luckily titanium back up had back up my android ID, so my village is with me again i even wrote down my android ID and take screen shot of it just in case for safety, well not sure if android ID is the key but i would like supercell to confirm it out, i hope android ID is one of the key to return your village if device is not supported with Google play services and i would like to ask how you got managed to get google play services?
    Last edited by dkbrigzs; May 2nd, 2014 at 07:11 AM. Reason: wrong spelling

  3. #3
    Fresh Spawn
    Join Date
    May 2014
    Posts
    2
    Quote Originally Posted by dkbrigzs View Post
    hi i'm from Philippines and i tried to connect with google+ but i need google play services i search a lot of things on how to log in with google+, i tried to install google play services but no luck, error parsing, error signed, etc multiple android ID, and i tried to change my android ID using titanum backup but may village is gone i need to go back from the start i got panicked and try to undo the last thing what i did,
    i restore my android ID luckily titanium back up had back up my android ID, so my village is with me again i even wrote down my android ID and take screen shot of it just in case for safety, well not sure if android ID is the key but i would like supercell to confirm it out, i hope android ID is one of the key to return your village if device is not supported with Google play services and i would like to ask how you got managed to get google play services?
    flush a package which has incuded google+ and superuser.done

  4. #4
    Problem Solver Extraordinaire shivampaw's Avatar
    Join Date
    May 2013
    Location
    Somewhere. Nowhere. Everywhere.
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    14,779
    Hi,

    Please follow these steps:


    1. Open Clash
    2. Go to in game settings
    3. Make sure you are connected to a G+ account, your old village will get linked to it.
    4. Press Help and Support which is found via the in game settings menu.
    5. Press Report an Issue.
    6. Press Other Problem.



    If you can't access the in game report an issue feature please email support at clashofclans.android@supercell.net



    The following information will be required:

    Name of the old village:
    Name of the clan your lost village is part of:
    Town Hall level of the lost village:
    Date and time of your last playing session on the lost village:

    If you have emailed them directly you must include the details of the new village as well!

    It is recommended that you DO NOT PASS TOWN HALL 4 on the new village, this may cause problems in the recovery procedure!

    Provide all the details of your problem and village. DO NOT DELETE THE PRE POPULATED DATA!

    Support may take up to 2-4 weeks to reply.

    Feel free to post the ticket number you receive, through an automated response after you send it, here.

    If they don't reply within 4 weeks you can post on your thread re-stating your ticket number.




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