lost my village please help

[raze3113]

Had to reset my Galaxy 3 lost everything need help

Your request (#3080457) has been received and is being reviewed by our support staff.
We are receiving an unusually high number of tickets at the moment, so please be patient and kindly avoid sending additional help requests. One of our agents will reply to you as soon as they are available.
Don't forget to check our easy-to-use Game Support page for a faster resolution at http://support.supercell.com/
Raymond Zanni
Apr 24 17:20
---------DO NOT DELETE!---------
UTC Time: 2014-04-24 14:19:04
Game: Clash of Clans
Version: 6.56.2
PlayerID: 32-1369312(7)
Category: Report Problem
Language: EN
Device Type: SPH-L710
OS Version: 4.3
Platform: Android, Google Play

------------------------------


How long does this take can I actually recover village??

Thank You

RAY
LEADER Cu Cu Clocks
level 8 town hall
about 400,000 gold
about 800,000 elixer

last played approx 10am 4/24/2014

[FrozenDialects]

Had to reset my Galaxy 3 lost everything need help

Your request (#3080457) has been received and is being reviewed by our support staff.
We are receiving an unusually high number of tickets at the moment, so please be patient and kindly avoid sending additional help requests. One of our agents will reply to you as soon as they are available.
Don't forget to check our easy-to-use Game Support page for a faster resolution at http://support.supercell.com/
Raymond Zanni
Apr 24 17:20
---------DO NOT DELETE!---------
UTC Time: 2014-04-24 14:19:04
Game: Clash of Clans
Version: 6.56.2
PlayerID: 32-1369312(7)
Category: Report Problem
Language: EN
Device Type: SPH-L710
OS Version: 4.3
Platform: Android, Google Play

------------------------------


How long does this take can I actually recover village??

Thank You

RAY
LEADER Cu Cu Clocks
level 8 town hall
about 400,000 gold
about 800,000 elixer

last played approx 10am 4/24/2014

Yes many people have restored there account through this progress,all u must do now is wait,also may I ask. Did u give them all the information needed?

Exact name of the two villages
Exact level of the two villages
Exact Town Hall level of the two villages
Exact clan name of the two villages

[raze3113]

all I gave them was this

RAY
LEADER Cu Cu Clocks
level 8 town hall
about 400,000 gold
about 800,000 elixer

What would they want another village in my clan??

[raze3113]

Still no answer from emails can anyone please help