Bugs in COC and was ♥♥♥♥ED after opening the ticket

[sashka999]

Hi,
There are several bugs in the game:


1. When I create a spell and open spell factory window and looking till the spell will be ready, the ready spell does not move to the window below in spell factory, just disappears.
While I reopen the spell factory window, it appears in ready spells.
Happened to all the people in my clan.


2. When I open the Army Camp window, I can see that numbers of trained troops grows in the "Total Troop capacity" line, but their numbers are freezed below it, at "All troops" window.
When I reopen Army Camp window, I can see the right amount of trained troops.


3. There is another bug : when I asked for the troops, and get them very fast to my clan castle, I saw in chat 20/20 troops and the message did not disappear, but in the clan castle were just 19 troops.I have opened a ticket in Supercell 4 days ago, and still got no response. (#3008104)


After opening the ticket, I was ♥♥♥♥ED.


Yesterday my account was ♥♥♥♥ED. Somebody used 30+ gems I had, then when I was with shield, I was attacked again and lost trophies, gold, elixir, dark elixir.
I'm asking to offset me.


Regards,
Alex

[shivampaw]

Hi,

1&2 - Not a bug, more of an idea request.

3 - One of your, the donor or the receive's internet connection was not strong enough for the troops to be properly transferred.

H@cked - You will need to contact support again through the in game function and ask them to help you. Post your ticket number that you get after contacting them.

[justinhu]

Hi,

Yesterday my account was ♥♥♥♥ED. Somebody used 30+ gems I had, then when I was with shield, I was attacked again and lost trophies, gold, elixir, dark elixir.
I'm asking to offset me.


Regards,
Alex

It's unlikely that your account was ♥♥♥♥ed by an unknown as all data is stored on Supercells servers where it would be almost impossible. It's likely that if you have siblings that they had used your device without your knowledge and had done that.

Quite impossible that somebody attacked you with a shield.

[shivampaw]

It's unlikely that your account was ♥♥♥♥ed by an unknown as all data is stored on Supercells servers where it would be almost impossible. It's likely that if you have siblings that they had used your device without your knowledge and had done that.

Quite impossible that somebody attacked you with a shield.

Probably has someone using his account like you said. I doubt sending a ticket, actually I know that sending a ticket won't h@ck your account.

[sashka999]

Hi,

1&2 - Not a bug, more of an idea request.

3 - One of your, the donor or the receive's internet connection was not strong enough for the troops to be properly transferred.

H@cked - You will need to contact support again through the in game function and ask them to help you. Post your ticket number that you get after contacting them.

OK, thanks, I will open the ticket again.
I can say that supercell was h@cked.
Because I have the account on two devices.
My wife did not touch one of them, because she does not know this game, and another device was always in my pocket.

[shivampaw]

OK, thanks, I will open the ticket again.
I can say that supercell was h@cked.
Because I have the account on two devices.
My wife did not touch one of them, because she does not know this game, and another device was always in my pocket.

Ok, post your ticket number.

I can say that SC weren't/Did not ♥♥♥♥(ed²) (your account¹)



Here is a mods standard reply to people who have been h@cked.
There really is nothing we can do on the community forums to help you, so please contact Support using the in-game reporting or e-mail them directly at: clashofclans.feedback@supercell.net

I know there are not a lot of options once another device has your game on it. Below is my standard reply to h@ck posts, good info for future reference. Good luck with support.

Substitute Google+ for Gamecenter and Google for Apple if it's Android (I'm using an old post)
----
I know of NO-NONE-ZERO cases of anyone actually h@cking Apple's Gamecenter to get to a Clash of Clans village.

A few facts/misconceptions:

Supercell only supports one account per device. Apple considers an iOS device to be a single user device. If a village is authorized to it (either by starting a game, or loading it via gamecenter) it is permanently authorized to that device. The Gamecenter password is only needed the very first time you load the game. Once a device "Owns" the game, changing the Gamecenter password, logging out of gamecenter, even deleting the app doesn't remove your game from that device. If you sell or trade your iOS device, doing a factory reset is the only way to ensure the next user can not play your game. If you authorize your game to someone else's device, even a factory reset may not remove it, as they can do an iCloud or iTunes backup/restore of their device to include your village.

Gamecenter in relation to Clash of Clans is designed to attach YOUR village from YOUR device to allow you to move YOUR village to a new device YOU own. It is not an authentication method to log into and out of different devices, it's a transfer mechanism. You should never load your village onto a device you do not control. Once a village is loaded onto a device, it is permanently authorized and playable from there. Neither Apple, nor Supercell can remove a village from a device which was properly loaded at one point. It is not legally or technically possible. Once a device is authorized, the device can not be blocked or restricted.

Morale of the story is NEVER load your village on a device not owned/controlled by you, allow someone else to log onto your device with a different Gamecenter, or give out your Gamecenter account info to anyone.

So, knowing the above, 100% of the time folks claim to be h@cked, or someone is playing their game, it boils down to:

A) a family member plays on the iOS device without you knowing it
B) you gave your gamecenter password to a friend who used it to load your game
C) you gave your gamecenter password to one of those 3rd party gem sites
D) you logged onto a friends iOS device to play at one point, thinking logging out of gamecenter or deleting the app will prevent them from playing it (it doesn't)
E) you sold/traded/gave away an iOS device you had once played the game on without doing a factory reset and they still have access to your CoC village.
F) a friend logged in with a clean gamecenter answered the prompts and transferred your village to their GC, and loaded it on their device later (if your village wasn't attached to your own gamecenter)
G) Someone sent you a "Free" account - while logging into this new gamecenter you actually transfer you village to this empty gamecenter account and they can then load it on their device. (If your village wasn't attached to your own gamecenter)

If it's your little brother playing, it's easy to solve, if it's an ex-best friend who can now play your game, there are not a lot of options.

[sashka999]

That is my ticket :
(#3079513)
Thank you.

[shivampaw]

That is my ticket :
(#3079513)
Thank you.

Please wait for 2-3 weeks for a reply.

[sashka999]

Why not a year ?

[shivampaw]

Why not a year ?

Ok, please wait a year now.

Any more requested delays?