accidentally bought shield, help!!!

[22Deuce2]

A refund will not happen. My friend's 2 year old daughter somehow got ahold of my phone and gemmed the required 2-3 mil gold needed for an archer tower upgrade (1,000 gems). Not sure how it happened, but whatever. I emailed SC about it saying I am much happier canceling the upgrade and having my gems back instead of continuing.

Their reply,
"I am terribly sorry to hear that someone have used your gems by accident. Since the gems were used to make a positive impact on your village, and we are not able to undo that action, we are unfortunately unable to offer a refund."

Well, needless to say, I undid the action by canceling the upgrade myself, getting half of the gold required for the upgrade back and losing out on $10 worth of gems.
PS, I canceled the upgrade because my focus is on war and I want to keep my matchup ranking lower. And we all know that defense is the weight there.

And Supercell replied within 24 hours. I will give them props for that at least.

[oscarkarlsson]

Wow... the same thing happened to me, but i "bought" a 3 days shield

[Entomon]

Lol that post was made a year ago, i think they forgot about it

Actually i only started playing coc in june of 2014 and the incident happened in September. I suppose many players have had the exact problem with acidentally buying gems and getting the same answer from sc.

[HiFliya]

Actually i only started playing coc in june of 2014 and the incident happened in September. I suppose many players have had the exact problem with acidentally buying gems and getting the same answer from sc.

I was referring to the OP but yeah this sort of incident happens almost regularly if there aren't measures taken on each device

[Entomon]

I was referring to the OP but yeah this sort of incident happens almost regularly if there aren't measures taken on each device

Lol i never look at the date but yeah things happen that is out of our control. Would be nice if the + gem button was not on the main screen.