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  Click here to go to the first staff post in this thread.   Thread: Clan Wars Bugs & Problems

  1.   Click here to go to the next staff post in this thread.   #1

    Clan Wars Bugs & Problems

    April 11th pt. 2

    There is a new bug we've identified with Dark Elixir war bonus. The winning bonus is rounding down to the nearest 500 (400--> 0, 900 --> 500, 1065 --> 1000) and the losing bonus is rounding down to the nearest 100. This only affects DE.

    There should be some rounding, but this was NOT intended. We will fix this in the next maintenance.

    April 11th
    The most recent maintenance should have fixed the scout button issues. Thanks for your patience.

    April 10th, part 3

    Other issues currently under investigation (in addition to those in list below)

    1. Inability to attack/scout (try force quitting, waiting AT LEAST 5 minutes, and logging back on
    2. Getting booted to spectator mode mid-attack - could be related to the above issue. We'll see




    April 10th, part 2

    Some clans are getting stuck in the Preparation Day, 0s screen.

    We are actively investigating and some stuck clans should now be starting their War Day. We believe this will sort itself out, but we will keep you guys updated as we make progress.

    April 10

    Updates on common problems and issues
    1. Matchmaking and wait times: This should have improved in this morning's maintenance. We are closely monitoring the queue and will make any improvements in the future as needed.
    2. "Stronger" players being left out of clan wars, placed in spectator mode: Please read our note above on rankings. This should explain why some players are placed in spectator mode despite having a higher TH. in addition, there may have been some server issues that caused some players to show up as less strong than they are. We are investigating any continued occurrences of this.
    3. Unfair/unbalanced matchmaking: We will definitely improve matchmaking going forward to make sure clans are more evenly matched. We started off with the settings being pretty liberal, because we were worried that clans would not be able to find matches initially. This will be constantly improved with every maintenance/update.
    4. Entire Clan Stuck in Spectator Mode: Should be fixed with this morning's maintenance, and avoided going forward by NOT PRESSING THE CANCEL button. Please post in our bugs subforum if your ENTIRE CLAN continues to experience this issue. And please note that this is a different issue than individual members being in spectator mode. Inevitably some members will be left out of the war.
    5. Individuals showing lower War TH/Base levels than regular in village and in Spectator Mode: This is likely due to server overload issues but we will closely monitor this situation. They will have to sit out this first clan war, but we believe the issue will correct itself in the next war. Please keep us posted as we are closely monitoring this one.
    6. Clan Chat Lag: Related to server overload. Should work fine now.
    7. Donation Issues: Also related to server overload.
    8. Completed CC6 appearing as CC5 in War Base: Also related to server overload, but we are monitoring closely.
    9. War Log Button Partially Covers Clan Description Text on iPhone Fixed for the next update
    10. Spell Factory Shows too many spells: Example: http://m.imgur.com/LriKAEM - Fortunately this is just a display issue. It counts the troops donate to war base as the amount of spells in the factory in the war base. Funky. Fixed for the next update.


    April 9

    Note: DO NOT CANCEL MATCHMAKING!!! Matchmaking can take up to 60 minutes. By cancelling matchmaking you will go to the back of the queue, and finding an opponent will take even longer.

    Keep in mind that you can leave the matchmaking screen, and even log out of the game, while your match is found. You do not need to remain on the matchmaking screen in order to get matched up with another clan.

    Known Issues Being Looked Into(No need to post these again)
    • Clan Chat Lag - due to matchmaking server load
    • "No Opponent" Clan Wars - due to matchmaking server load
    • Failed Search Message - not sure




    Something wrong with your Clan Wars, Chief?

    Here's the place to post those issues you come across. It's always super helpful to get your feedback... we test a ton, but no telling how things will work until they are in the wild! We'll update this thread as your posts roll in!

    Do you have feedback/suggestions for Clan Wars? Start here: Clan Wars Feedback

    Do you have a question about how Clan Wars works? Go here to get for help: Clan Wars FAQs



    Steve / Supercell
    Brand Marketing

    Stop what you're doing and read these now:
    http://forum.supercell.net/forumdisp.../8-Forum-Rules

  2. #2
    Problem Solver Extraordinaire shivampaw's Avatar
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    Unsurprisingly first

  3. #3
    Forum Elder Allybug01's Avatar
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    Forum Superstar Anarchos's Avatar
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    My clan leader is clicking the search button and it says searching for a clan. After a minute it says search failed.
    Last edited by Anarchos; April 9th, 2014 at 07:41 PM.
    IGN -- GimmeChonChon!!
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  5.   Click here to go to the next staff post in this thread.   #5
    Quote Originally Posted by Anarchos View Post
    My clan leader is clicking the search button and it says searching for a clan. After
    a minute it says search failed.
    What size match is it searching for?



    Steve / Supercell
    Brand Marketing

    Stop what you're doing and read these now:
    http://forum.supercell.net/forumdisp.../8-Forum-Rules

  6. #6
    Millennial Club Biz's Avatar
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    45 vs 45 been going on now since the update finished.
    Searching for an opponent...

    Almost 20 min now.

    Calling out the Kool Aid drinkers since 2013!






  7. #7

    Searching

    I'm trying to search for a clan opponent. It continues to search for 45 vs 45 but never finds an opponent

  8. #8
    Problem Solver Extraordinaire shivampaw's Avatar
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    50 vs 50.

    Not working! LOL...

  9. #9
    Forum Superstar Anarchos's Avatar
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    Quote Originally Posted by SuperSteve[Supercell] View Post
    What size match is it searching for?
    Hey steve, it's 45v45. It's failed about 20 times in a row now.
    IGN -- GimmeChonChon!!
    GG/EE 2Billion -- WALLS MAXED! -- TH11
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  10. #10
    New Guy Xribbleau's Avatar
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    Just a minor issue is the "war log" button is covering a little bit of the clan description. I know I'm just being nitpicky.
    Petah-Seventeen-Doulas is Life
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