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  Click here to go to the first staff post in this thread.   Thread: [READ FIRST] Common Solutions to Common Problems & FAQ

  1. #171
    Problem Solver Extraordinaire shivampaw's Avatar
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    Quote Originally Posted by adasba View Post
    Please add a fix for the reloading loop. It is bugging me like crazy, and thousands of people are suffering from it.
    iOS: http://forum.supercell.net/showthrea...oad-Start-Here

    Android: http://forum.supercell.net/showthrea...oad-Start-Here


    Edit: this was my last forum post during inactivity
    Last edited by shivampaw; December 28th, 2014 at 11:24 PM.

  2. #172

    Exclamation Broken my old phone and i don't know how to retrieve my account

    Hello,
    My name is Pavel Andrei in from Romania.
    I played Clash of Clash on my old phone which i broken and....lost my account
    nickname - Andrei
    Level - 65
    TH - 9
    clan - TRICOLORII

    Now i have a new phone and i want recover my account or my village.
    Please help me !!!
    I would be very grateful.
    Sorry for my bad english.
    Thank you.

  3. #173

    please help me guys :'(

    My girfriend's account has been locked it shows right there at the loading page " acc has been temporarily locked for security purposes get the activation code"
    The problem is the device that she's using is a gift from another person and she started playing with a different gmail on the account she didnt notice that a different gmail was already logged in on the acc. Few days ago we requested to change the email on the acc we gave all the right info but now the account is locked. We dont know were to retrieve the activation code. Please help us guys. Thanks is advance

  4. #174
    Problem Solver Extraordinaire shivampaw's Avatar
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    Quote Originally Posted by Andrei001 View Post
    Hello,
    My name is Pavel Andrei in from Romania.
    I played Clash of Clash on my old phone which i broken and....lost my account
    nickname - Andrei
    Level - 65
    TH - 9
    clan - TRICOLORII

    Now i have a new phone and i want recover my account or my village.
    Please help me !!!
    I would be very grateful.
    Sorry for my bad english.
    Thank you.
    Read the OP.

    Quote Originally Posted by PeterPablo View Post
    My girfriend's account has been locked it shows right there at the loading page " acc has been temporarily locked for security purposes get the activation code"
    The problem is the device that she's using is a gift from another person and she started playing with a different gmail on the account she didnt notice that a different gmail was already logged in on the acc. Few days ago we requested to change the email on the acc we gave all the right info but now the account is locked. We dont know were to retrieve the activation code. Please help us guys. Thanks is advance
    Email support: clashofclans.account@supercell.com give them all the info and ask for the code.

  5. #175
    Quote Originally Posted by shivampaw View Post
    Read the OP.
    i solved the problem . thank you anyway

  6.   This is the last staff post in this thread.   #176
    Anoushka[Supercell]'s Avatar
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    Hello,

    Just a heads-up that I'm closing this sticky to prevent your questions from going unnoticed and unanswered.
    If you have any issue, please create a new thread in Bugs and Problems (or iOS / Android bugs, depending on the platform), where Mods, Staff and other Forumers alike can help you.


    Thank you.
    Official Clash FAQs & Support --> click here


    Signature by theblackbeltpanda64


  7. #177
    Problem Solver Extraordinaire shivampaw's Avatar
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    Updated using the helpshift info for name changing: https://supercell.helpshift.com/a/cl...ge-my-username

  8. #178
    Fresh Spawn
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    Jul 2015
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    i lost my village

    Name is rhenan
    Clan Is pamemem
    Town Hall Lvl 7
    Experience lvl 44

    Plss help me.
    I Hope to come Back my Village
    Thank you.

  9. #179
    Fresh Spawn
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    Aug 2015
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    Chang Name

    Am I able to change my name but I already use my change name because I am constantly being fun of my name and its ruinging my enjoyment of the game.

  10. #180
    Problem Solver Extraordinaire shivampaw's Avatar
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    Quote Originally Posted by klein889 View Post
    Am I able to change my name but I already use my change name because I am constantly being fun of my name and its ruinging my enjoyment of the game.
    Due to account security reasons, the name change feature is strictly limited to one time only. If your "Change name" button is greyed out, it means the feature has already been used. No further username changes can be made.

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