Lost all gems, village layout mess up, I whink my ID was ♥♥♥♥ED !

[shivampaw]

thanks shivampaw ! clearly understand your explanation
but how can I find the h'acker ?
do you think support can search on ? because now I only left the coc in my ipad, already delete on other device

I don't believe support can do anything - the only was someone will have access to your village is if they know your GC email and password. You need to think really hard about if you have ever given it out to someone.

Reconsider these options:
A) a family member plays on the iOS device without you knowing it
B) you gave your gamecenter password to a friend who used it to load your game
C) you gave your gamecenter password to one of those 3rd party gem sites
D) you logged onto a friends iOS device to play at one point, thinking logging out of gamecenter or deleting the app will prevent them from playing it (it doesn't)
E) you sold/traded/gave away an iOS device you had once played the game on without doing a factory reset and they still have access to your CoC village.

I know you said it isn't any but it 99% is one of them that you have done a long time ago. It will require a brainstorm for you to remember but it is your only option for now.

[tjienan]

I don't believe support can do anything - the only was someone will have access to your village is if they know your GC email and password. You need to think really hard about if you have ever given it out to someone.

Reconsider these options:
A) a family member plays on the iOS device without you knowing it
B) you gave your gamecenter password to a friend who used it to load your game
C) you gave your gamecenter password to one of those 3rd party gem sites
D) you logged onto a friends iOS device to play at one point, thinking logging out of gamecenter or deleting the app will prevent them from playing it (it doesn't)
E) you sold/traded/gave away an iOS device you had once played the game on without doing a factory reset and they still have access to your CoC village.

I know you said it isn't any but it 99% is one of them that you have done a long time ago. It will require a brainstorm for you to remember but it is your only option for now.

I am brainstorming and remember once I help my cousin selling his iphone, while in my hand I played my coc on it
but I am very sure that I did factory reset on it
I guess I have no luck in this case, it's been a year I am playing this game and starting all over again seems too exhausting
looks like about time to stop playing the game...

thank you for your information

[shivampaw]

I'm just thinking of a theory that might work and have asked a few peeps, will get back when I hear from them.

[tjienan]

I'm just thinking of a theory that might work and have asked a few peeps, will get back when I hear from them.

sounds like a hope
waiting for your research and good news

[facescraper]

Message SC from the in game settings>help. Only they can help you. They usually have to duplicate your base onto a new GC and ban the other account.

[tjienan]

Message SC from the in game settings>help. Only they can help you. They usually have to duplicate your base onto a new GC and ban the other account.

already sent email almost a week ago but no reply yet from SC

[Joshie766]

thanks shivampaw ! clearly understand your explanation
but how can I find the h'acker ?
do you think support can search on ? because now I only left the coc in my ipad, already delete on other device

If it has been deleted, then someone could reinstall it, and start playing on your village. Either that or you sleep Clash. 😝

[shivampaw]

already sent email almost a week ago but no reply yet from SC

Support can take up to a month to reply - but they cannot do anything to stop him playing on you village. If you don't find the person you are left 99% hopeless.

[tjienan]

Support can take up to a month to reply - but they cannot do anything to stop him playing on you village. If you don't find the person you are left 99% hopeless.

surprised to hear one of the most downloaded game in this world handling the email support section up to a month to reply
the way they gain money from this game seems can not add more customer support service, pathetic.....

I agree this is helpless for me, many thing I did can't make any solution
Thanks for all forum members support and informations
Thanks COC and good bye....

[DJKiiDz]

I am also facing this problem now. Sold my iPad 4 to someone else on December but then he sold to some other stranger later on and he lost all the stranger's contact, which left me no clue on how to contact that guy now.

Change my Apple ID password and the solution is not working.
Seek support from Apple, not working as well.
Sent email to Supercell and they are not replying yet.

I am very sure I did factory reset on the entire iPad before I sold it off. This is a really sad case for I know this is not the first time the players faced this problem, and yet no solution can be used. Sigh..