Average time to wait for a reply from support?

[Lola00]

Hey Lola,

Did you receive the response from Sean on Dec 27?

Maybe it went to your spambox? Could you check there. He asked for more info on the missing gems so I'm guessing it's possible you missed his response!

Here's the part I'm talking about:



Feel free to follow up there or here.

Steve

Yep and I responded.... haven't heard anything back since.

Thanks again!

[SuperSteve[Supercell]]

Yep and I responded.... haven't heard anything back since.

Thanks again!

It looks like the response didn't go through. That's odd. It would show up in the system if it had...

Can you send me a PM with your reponse? I'll add you as a contact.

[Lola00]

It looks like the response didn't go through. That's odd. It would show up in the system if it had...

Can you send me a PM with your reponse? I'll add you as a contact.

Sure. It doesn't allow me to send you a PM still.

Thanks.

[thebesthaha]

Thanks very much supersteve!!!!
My friend who has the same issue told me to post this ticket number
#1016918
thanks again

[Mrniceguy9884]

I emailed support a few months back. I got the automated response but that was it. I emailed them proli twice more asking what was going on and got no reply. I love this game, however I don't love the cutomer support thus far. I was reading the reviews for CoC and it seems that's the biggest complaint. I played another online game that was pretty big at least in its.prime. its on the downslide now but even back then I got replies and normally problem sovled with in a week. I guess that's more along the lines of what I was expecting. At least not months.

[rwessinger]

I've read all about linking Game Center etc and linking a new and old device but I had my phone stolen and it appears it was never linked through Game Center. I'm the leader of Dogsrule and the members are all family and a few friends. I've spent easily 800 hours playing and spent a fair bit of money so I'm hoping you will be able to provide me with a linking number or some way around this so I don't lose my village. Thank you very much

The ticket number is : (#3984028). I appreciate any help you can provide.

Please give us the following information about your lost village.

Exact name of village:kdog
Town Hall level:level 8
XP level:not sure
Name of clan (if any):dogsrule If you need an email to link to it's tsx910@gmail.com

[aathavan08]

[decheftw]

I never got a ticket number, how do I find mine?

[MissJayAlexander]

Hey Guys,

Our player support team gets a ton of tickets, and we're doing our best to keep up with the demand! The response from players is incredible, but it can take a lot of time to get through all that feedback and requests for assistance. We consider this issue extremely important and we're doing everything we can to improve response times.

If you can provide your ticket numbers here I'll see if I can help in the short term.

You'll get a quicker response if you use the in-app reporting form, in case you didn't know, and we'll have some helpful/cool stuff coming online in the future to make getting help with Clash even easier.

I hope that makes sense!

Clash On,

Steve

Players shouldn't come to the forums for "special treatment" so their ticket can be resolved quickly.

Soon we'll see the forums flooded with people posting their ticket number to get a faster response.

That's not the solution.


It's insane that a company that makes billions a day only has 10 people hired to give support to a base of 10 millions of players...

That's just greediness. And shows that the company doesn't care about their players.

[meonhoc]

Players shouldn't come to the forums for "special treatment" so their ticket can be resolved quickly.

Soon we'll see the forums flooded with people posting their ticket number to get a faster response.

That's not the solution.


It's insane that a company that makes billions a day only has 10 people hired to give support to a base of 10 millions of players...

That's just greediness. And shows that the company doesn't care about their players.

Rest assured, this is not how Support works nowadays. This thread from 2014 is not up to date.