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  Click here to go to the first staff post in this thread.   Thread: Important Announcement!

  1.   Click here to go to the next staff post in this thread.   #1
    Nick[Supercell]'s Avatar
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    Exclamation Important Announcement!

    Dear Forum Community,

    It is with a heavy heart that we are facing the end of an era: the inevitable closure of the official Supercell community forums. It has been an amazing journey we’ve experienced together over the last 10 years, but like all adventures, they eventually come to a close.

    The members of the forum community have been some of our most loyal, dedicated, and hardcore players who have been a part of our games’ histories for as long as these games have been around. Each day you’ve given us your thoughts, discovered bugs, shared fan art, engaged in lively...and sometimes more lively than we’d like...discussions to let us know how you felt about Clash, Hay Day, and our other games that were formerly on the Forums. The amount of support and camaraderie in our forum community has been inspiring and in all honesty, we will truly miss all of you.

    There isn’t one single reason for this difficult decision, but a multitude of factors where in the end we agreed this was the best option, even if it’s our least favorite one. As you are some of our most loyal community members, we do feel we can share a bit of transparency as to why this difficult decision has come about.

    The official Forums have always been a place where Supercell Community Managers and players could directly interact in an official capacity, share ideas, post updates, and get an idea of player sentiment regarding our games. Over the years, we’ve seen countless players come and go but there have always been a core of Forum members who have been guides, mentors, voices of reason, and even voices of dissent that we have come to deeply respect.

    Our care for the community not only extends to our players but also to the safety of our community’s ability to share their ideas with us. The platform our forums are based on is a quite outdated one that is no longer supported by the publisher, leading to many potential security risks with regards to account information. If this were the sole reason for our concern, then switching to a new platform with up-to-date security would be a relatively easy solution.

    But the main factor behind this decision is a simple problem of numbers. Looking at Forum activity over the past 4 years, the amount of daily usage has continued to drop while activity on our other channels continues to rise. This shows a clear preference which platforms our players use to communicate with us. A recently reviewed report of daily forum activity spanning the past few years shows a drastic decrease in the amount of daily activity, number of new posts, and number of daily conversations.



    During 2018, the number of daily posts ranged upwards of 250,000 new posts per day across all of Supercell’s official forums. Today that number ranges in the low thousands across all Forums, which includes Hay Day & Clash of Clans, with the vast majority coming from Clash visitors. The number of new users is under a thousand and new posts have also dipped to the low thousands as well. What this means is that the number of daily active Forum members numbers only in the hundreds of people.

    As mentioned, if security were the only concern then switching to a new platform would be relatively simple. But when only a few hundred people are active per day, then we have to evaluate whether or not that platform is viable for the long term; especially as activity continues to drop as time goes on.

    The Forums have been a wonderful place where we’ve been able to create so many memories over the years and the individuals who have made it a great place to discuss our games will never be forgotten.

    To our forum regulars, thank you for everything you have brought to our community.

    To our veterans and Game Specialists, the mentorship and guidance you have given our players has been beyond compare. Thank you for making this one of the least toxic communities ever.

    And to our beloved Mods. For the past 10 years, our mods have freely volunteered their own time to this community and have been stalwart in helping keep this place to be a safe space for our community while still allowing our players to express themselves and for that we can never thank them enough.

    So what are the next steps?

    At some point in June, the Forums will switch to Read-Only mode. Once we’ve gone to Read-Only, no new posts will be able to be made and the Forums can only be read. This will hopefully give individuals a chance to archive any posts they wish to be cataloged for future reference.

    During this time, as a reminder, we’ll make sure to share what other platforms are still available to the community where we actively engage in conversation.

    After the summer, in August, the Forums will begin the shut down process and will no longer be available.

    This hasn’t been an easy decision to make and we explored every avenue possible to keep the Forums open. We recognize the value they have provided us with and we truly do wish there were another option for us.

    While it is small consolation, we truly do thank you for all of the wonderful conversations and threads you’ve created over the years and we hope you’ll join us on our other platforms.

    To follow up on anything that’s happening in Hay Day, please follow & subscribe to the following social media platforms:

    Reddit: https://www.reddit.com/r/HayDay/
    Facebook: https://facebook.com/haydayofficial
    Twitter: https://twitter.com/hayday
    Instagram: https://instagram.com/hayday
    YouTube: https://www.youtube.com/hayday
    Discord: https://discord.gg/F7Bmubq

    If you’d like to follow Clash of Clans on our other social media platforms, please follow and subscribe to the following channels:

    Reddit: https://www.reddit.com/r/ClashOfClans/
    Facebook: https://www.facebook.com/ClashofClans
    Twitter: https://twitter.com/ClashofClans
    Instagram: https://www.instagram.com/clashofclans/
    YouTube: https://www.youtube.com/user/OfficialClashOfClans

    Sincerely,
    The Supercell Community Team

    Nick / Supercell
    Community Manager
    Random ramblings @slusse on Twitter: https://twitter.com/slusse

    For support related questions please reach out to our support team from within the game, or this link!

  2. #2
    Momscar's Avatar
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    Words cannot express the sadness. Must let it soak in a bit.
    Last edited by Momscar; May 3rd, 2021 at 03:51 PM.

    Thanks to Be A Legend for the signature!

  3. #3
    Forum Superstar
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    I will be sad to see them go I haven't been active here lately, but these forums are an amazing resource
    Started September 2014! Level 100 reached 21/7/2019!
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    **RIP forums**



  4. #4
    Super Member Fezzerz's Avatar
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    Will this breaks my heart! This place has so many resources for new and old players alike. Is there anyway the helpful threads/tips/tricks/services can be moved somewhere else so it's still accessible?

    Credit goes to Be A Legend for this gorgeous signature! Thank you!!


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  5. #5
    Resident Cat fette's Avatar
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    I’m not totally surprised by the decision but at the same time ..... I’m a bit emosh .




    Th13 - le chat nu !!

    Quote Originally Posted by RedRage10 View Post
    fette is always right
    Quote Originally Posted by freakazoid1985 View Post
    fette knows best

  6. #6
    Forum Veteran Nunovsky's Avatar
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    Reckon a (big) part of the game-s appeal dies with the end of this forum.
    FL 187 - TL 59
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    Higher level buys first always works.
    **** Hoods Tag #22JRGG8C now recruting *****

  7. #7
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    Well this is sad... I used to come here and find very useful informations and tips on how to play hay day for many years before I actually oficially registered myself in the forum. I had a good time reading so many good posts and threads on this forum. Can't believe so much good information will get lost...

  8. #8
    Emergency AsYouWish's Avatar
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    We need a sobbing emoji. I’m gutted...

    I love you HayDay friends so very much. So much good has come from these forums, great gameplay enhancement, so many friendships forged around the world, even a few amazing marriages!

    I’ve gone to MeWe as a Social Media alternative. It is a very good, safe, no data-mining site (unlike others). Would it be possible to experiment with a HayDay presence there?

  9. #9
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    Nick, please, just to ease the pain......

    It's just the forum going away... not the game itself..... no hints of THAT?

    Thank you!

    Kathy

  10.   Click here to go to the next staff post in this thread.   #10
    ilovehayday's Avatar
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    Quote Originally Posted by emailkathy2016 View Post
    Nick, please, just to ease the pain......

    It's just the forum going away... not the game itself..... no hints of THAT?

    Thank you!

    Kathy
    Just the forum is closing. Game itself is safe.
    Last edited by ilovehayday; May 3rd, 2021 at 10:29 PM.
    Come join the new unofficial Hay Day forum: https://justhayday.boards.net/




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