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Thread: problem with new update

  1. #1
    Fresh Spawn
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    Apr 2021
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    problem with new update

    hi everyone,
    since the new update of th14, the game doesn't work very well. it's slow and it crashes many times. what can i do to fix the problem? i tried to unistall and re install, i asked to the game support...with no results.
    i've a tablet samsung Sm t535 with android 5.0.2

    thank you for your kindness.
    Last edited by ferro88; 2 Weeks Ago at 03:20 PM.

  2. #2
    Furry Bunny wotanwaton's Avatar
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    You have a device slightly above minimum needed android version. Very low ram and very low internal storage.
    Try some common steps like:
    - turn off/on device
    - clear cache
    - clear ram
    - turn off background apps
    - check clash for update
    - check device for update
    - very last option the factory reset

    Also check your storage. If it is full or near full then it can cause problems with everything like app crashes. But more likely that your device is simply not able to play clash anymore. With th 14 there were 4 new heropetz added with 3d modelling. Hero 3d models already caused problems on aolder devices when they were released and it doesnt get any better when there are more figures with 3d modeling.

  3. #3
    Fresh Spawn
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    Quote Originally Posted by wotanwaton View Post
    You have a device slightly above minimum needed android version. Very low ram and very low internal storage.
    Try some common steps like:
    - turn off/on device
    - clear cache
    - clear ram
    - turn off background apps
    - check clash for update
    - check device for update
    - very last option the factory reset

    Also check your storage. If it is full or near full then it can cause problems with everything like app crashes. But more likely that your device is simply not able to play clash anymore. With th 14 there were 4 new heropetz added with 3d modelling. Hero 3d models already caused problems on aolder devices when they were released and it doesnt get any better when there are more figures with 3d modeling.

    how can clear the ram?
    thank you

  4. #4
    Furry Bunny wotanwaton's Avatar
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    Quote Originally Posted by ferro88 View Post
    how can clear the ram?
    thank you
    Please use google or any other prefered search tool to get know how to do that on your device.

  5. #5
    Fresh Spawn
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    Quote Originally Posted by wotanwaton View Post
    Please use google or any other prefered search tool to get know how to do that on your device.
    ok,
    i will try
    thank u again

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