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  Click here to go to the first staff post in this thread.   Thread: Resets after update

  1. #1
    Pro Member
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    Resets after update

    Since the latest update- game restarts - randomly. Goes from whatever we are doing- chat, planting, harvesting, collecting from shops etc- to the connecting, then loading screens then back to the game again. Happens many times a day

    Kathy

  2. #2
    Same here-not sure what they claim to have fixed, but the game crash/reconnecting issue is still there. Galaxy S9, Galaxy Tab A both running Android 10.

  3. #3
    Senior Member Anniebel884's Avatar
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    Feb 2015
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    419
    Yep not fixed for me either, although it may be a little less frequent.

  4. #4
    Senior Member
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    Same here
    Ios and android last versions

  5. #5
    Forum Elder Tahoe's Avatar
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    It's been a wonderful 4 years here. Thanks everyone and stay in touch!
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    Still happening here as well (Samsung Galaxy Tab A -Android 10) L-117, 50, 22. Doesn't seem to matter what I was doing- chatting, fishing, town, planting crops, selling in rss, adjusting Ernests' settings, etc.
    Last edited by Tahoe; December 16th, 2020 at 03:59 AM.


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  6.   This is the last staff post in this thread.   #6
    Nick[Supercell]'s Avatar
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    We are aware of this issue, but haven't been able to locate what is happening. The team is investigating!

    If it happens to you, please post:

    * Device and OS version
    * Your level
    * What you were doing when it happened, and if you remember what you were doing before it happened (not all but like, sent a truck away, was fishing etc).

    Thanks and sorry for the inconvenience!

    Cheers,

    Nick
    Nick / Supercell
    Community Manager
    Random ramblings @slusse on Twitter: https://twitter.com/slusse

    For support related questions please reach out to our support team from within the game, or this link!

  7. #7
    FORUM HISTORIAN LynnK2015's Avatar
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    Humming "The Soft Goodbye" Please see my signature.
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    Quote Originally Posted by Nick[Supercell] View Post
    We are aware of this issue, but haven't been able to locate what is happening. The team is investigating!

    If it happens to you, please post:

    * Device and OS version
    * Your level
    * What you were doing when it happened, and if you remember what you were doing before it happened (not all but like, sent a truck away, was fishing etc).

    Thanks and sorry for the inconvenience!
    1. Samsung Galaxy Tab A, Android 9
    2. Level 143
    3. Tapping on Sandwich Bar to make more sandwiches.

    ---
    Lynn, Casual Clasher, Casual Farmer, and Casual Boomer
    December 15, 2020
    Last edited by LynnK2015; December 15th, 2020 at 08:48 PM.
    Dedicating "The Soft Goodbye" to the Supercell forums and the people who made it an awesome community, the brightest star in the evening sky.
    https://www.youtube.com/watch?v=nDVgb4pJMdI

  8. #8
    Centennial Club Eyelashes's Avatar
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    Jul 2020
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    125
    I play HD on a s10+ android phone. I have a few farms. Not sure which one this happened on. I was spinning the wheel on the farm, not the valley. It was a permit event wheel. First spin was a star. Spun again, game glitched, took me to the farm house. No idea what I got on that spin. So I spent a diamond, to spin again, again the glitch, back to the house. And no clue what, or if I got something.

    Today, on my baby farm, level 54. I sped up the personal train with diamonds, to get 10 more visitors. While collecting neighbors' townies, it glitched, sending me again to the house. I only got 6 towns people. Of course, going back to my town, my train came in & I couldn't get anymore people.

  9. #9
    Forum Superstar Gymgirl4a's Avatar
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    Remembering 8 years of being part of this wonderful forum
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    IPad Air 14.2
    level 189
    filling machines

    Farm Level 204. Town 61.😊
    Please PM for farm ID and KIK for after forum closes.

  10. #10
    Banned
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    Jun 2016
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    81
    Android 10 Samsung galaxy tab A. Level 111. Crashes when I visit my train, also on start up it can take 5 times to load game

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