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  Click here to go to the first staff post in this thread.   Thread: Lost Account

  1. #1
    Fresh Spawn
    Join Date
    Dec 2020
    Posts
    2

    Question Lost Account

    Hey Supporter-Team,

    i had a Account on an old Android which is a couple of years ago and i was 'bout to get this Account on my new iPhone. The old E-Mail Adress which i sadly doesn't use anymore, because i forgot the Password so i can't even Login anymore. I have couple of Information 'bout this account and either knowledge about what i buyed either what my Names are and stuff which you need. So i can proof that this is my account

    Login needed:
    - Clash of Clans
    - Clash Royal

    So i need kinda help here:

    - Changing the Access
    - Gaining Access on my new Phone
    - Would be able to use my new Adress and Number if needed

    As i said, if you need more information to proof that this is my Account just tell me below in the answer.

    Enjoy your rest day and i'll can't wait for an answer!

    Kind regards

    Joel | quiiT

  2. #2
    Furry Bunny wotanwaton's Avatar
    Join Date
    Nov 2017
    Location
    right behind you
    Posts
    16,046
    Welcome to the forum.
    The ingame support doesn not work on any forum and we are all player like you and not the ingame support.
    Suggestion:
    1. Contact your email provider to reset your email password.
    2. After successfull getting back your email account load your village on an android device and save it with supercell id. With that supercell id you are able to play your village on any supported device and operating system.

    If you cant reset your password ghen you will have to contact the ingame support in the game to use your one time account recovery.

  3. #3
    Fresh Spawn
    Join Date
    Dec 2020
    Posts
    2
    Well. I already did the Reset thing but ain't working due to Phone Changing etc.

    Thank you either and i'll try the in game Support.

  4.   This is the last staff post in this thread.   #4
    SharkyFinn's Avatar
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    Mar 2014
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    Everywhere. Always watching.
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    11,702
    Quote Originally Posted by quiiT View Post
    The old E-Mail Adress which i sadly doesn't use anymore, because i forgot the Password so i can't even Login anymore.
    Personally, I think you should solve this problem and then you won't need any other help. Contact your email provider and regain access to your email account.
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