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Thread: About Message reply from Supercell

  1. #1

    About Message reply from Supercell

    How may days supercell take to reply a message?

  2. #2
    Forum Hero Phoenix1027's Avatar
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    Quote Originally Posted by AshrakShohas View Post
    How may days supercell take to reply a message?
    Usually 1-2 days, but it could be as long as a week. Be patient and just wait for their reply, they'll get to you when it's your turn. And don't spam the chat with additional messages because it only increases the likelihood that they'll close your support ticket without getting an answer.
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  3. #3
    Forum Champion LynnK2015's Avatar
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    Quote Originally Posted by Phoenix1027 View Post
    Usually 1-2 days, but it could be as long as a week. Be patient and just wait for their reply, they'll get to you when it's your turn. And don't spam the chat with additional messages because it only increases the likelihood that they'll close your support ticket without getting an answer.
    Indeed. Moreover, AFAIK, Player Support has offices in various locations worldwide, and due to COVD-19, they may not be fully staffed yet per regulations from the local governments.
    Last edited by LynnK2015; October 18th, 2020 at 11:49 PM.
    The Cell Structure: How Supercell Turned the Traditional Org-Chart Upside Down
    https://forum.supercell.com/showthre...3#post11889093

  4. #4
    it's better not to bother support over trifles
    Last edited by LeraDew; October 30th, 2020 at 09:54 AM.

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