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  Click here to go to the first staff post in this thread.   Thread: I have Lost my account , someone hacked my account

  1. #2081
    Furry Bunny wotanwaton's Avatar
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    Quote Originally Posted by <<GaMe ChAnGeR>> View Post
    You mean I should send them a complaint that I got back my account?🤔

    If you are asking whether I got back my account back through that form, NO. I got it back through in-game support(through an agent, not a bot). Also, I can confirm that this device had no association with that account. This is a new device.
    Are you serious?
    You want us to believe that accounts can be easily "hijacked" and doesnt want to tell it supercell support so they can fix it?

  2. #2082
    Forum Veteran GaMe ChAnGeR1's Avatar
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    Quote Originally Posted by wotanwaton View Post
    Are you serious?
    You want us to believe that accounts can be easily "hijacked" and doesnt want to tell it supercell support so they can fix it?
    👍🏻I will communicate it to them using the form.

    P.S: This is the Non-English support, that I am talking about.
    Last edited by GaMe ChAnGeR1; August 2nd, 2020 at 08:06 AM.

  3. #2083
    We are like reinventing a bicycle here.

    For the starters, subjective statements:

    'I don't believe'
    'I doubt'
    'does not make sense'
    'I don't think'
    'I am very sure this is not possible'


    are not helping the case. No hard feelings. What about TRYING TO understand the issue? Instead of reacting to messengers (myself), react to root problem posed.

    Thank you, Game Changer, for supporting me in this crusade. There is something seriously WRONG either with:

    a. ingame support (handling the account recovery, handling the scammers/hackers)
    b. or there's a major flaw/backdoor/glitch with the app/server

    In addition. I have theorized a possibility having untrustful people in ingame support. What mechanism does Supercell have to supervise the actions of ingame Support? It seems, the scammers/hackers/phishers who shot and shut down my accounts and clan - were non-English speakers, mainly. What if they got a 'friend', working for non-English speaking ingame Support? And helping them claim/recover seemably dead accounts (AFK before 2020), with no Supercell ID. Therefore it is harder for Supercell to track their actions, and with dead accounts/clans there is noone to complain as well. A perfect crime right there.

    Sorry for becoming a flat-earther and hypothetical jerk, but it ain't right.

    Will not give up, til my goals are met (scammers banned, problem fixed, accounts/clan recovered).

    Thank you for your patience and being reasonable.

  4. #2084
    Furry Bunny wotanwaton's Avatar
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    Quote Originally Posted by IGotHacked View Post
    snip.
    You must understand that this is a player forum and not sc ingame support. You have to contact supercell about your concerns.

    I am still dont believing it because it is unbelieveable. We see almost daily complains that people are not possible to recover their villages because they doesnt know all needed informations. So it isnt easy to recover a village.
    If it would be easy like you said then we all would have likely lost our villages and we would see way more complains.

  5. #2085
    New Bloke/Chick Pikachoo17's Avatar
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    Quote Originally Posted by <<GaMe ChAnGeR>> View Post
    This is a real experience that I had, just two days before: I managed to recover an old Townhall 4 account of mine(which was the co-leader in a clan) without providing any details. The account is one that I have never played on the phone in which I recovered it, and the recovery was done by a human, not a bot. The agent just asked the four usual questions that anyone can easily find out(tag,name,townhall level and clan in which it is in) and straight away gave back my account. But this was NOT through the usual method.So yes, there is a way in which phishers can easily phish accounts. But I don't want to share that method here in this forum, as that would encourage people to phish accounts that are not theirs. I hope that Supercell manages to fix this flaw in the support👍🏻.
    This seems unlikely. But you said it was a town hall 4 account, supercell might have shown some leniency. Would it have been a bigger th, you wouldn't have got it back without answering questions.

    I cannot refuse to believe, supercell does show some leniency to the lower town halls. As for myself my two town hall 3's were banned while I attempted to unlock my th9, but in the end when I succeeded, I got those th3's reinstated.

    Also, in addition to this, let's not forget that they can still might've access to your geo-location, it might be a major factor proving that you were the owner of the th4 account.

  6. #2086
    New Bloke/Chick Pikachoo17's Avatar
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    Quote Originally Posted by <<GaMe ChAnGeR>> View Post
    This is a real experience that I had, just two days before: I managed to recover an old Townhall 4 account of mine(which was the co-leader in a clan) without providing any details. The account is one that I have never played on the phone in which I recovered it, and the recovery was done by a human, not a bot. The agent just asked the four usual questions that anyone can easily find out(tag,name,townhall level and clan in which it is in) and straight away gave back my account. But this was NOT through the usual method.So yes, there is a way in which phishers can easily phish accounts. But I don't want to share that method here in this forum, as that would encourage people to phish accounts that are not theirs. I hope that Supercell manages to fix this flaw in the support👍🏻.
    Quote Originally Posted by IGotHacked View Post
    We are like reinventing a bicycle here.

    For the starters, subjective statements:

    'I don't believe'
    'I doubt'
    'does not make sense'
    'I don't think'
    'I am very sure this is not possible'


    are not helping the case. No hard feelings. What about TRYING TO understand the issue? Instead of reacting to messengers (myself), react to root problem posed.

    Thank you, Game Changer, for supporting me in this crusade. There is something seriously WRONG either with:

    a. ingame support (handling the account recovery, handling the scammers/hackers)
    b. or there's a major flaw/backdoor/glitch with the app/server

    In addition. I have theorized a possibility having untrustful people in ingame support. What mechanism does Supercell have to supervise the actions of ingame Support? It seems, the scammers/hackers/phishers who shot and shut down my accounts and clan - were non-English speakers, mainly. What if they got a 'friend', working for non-English speaking ingame Support? And helping them claim/recover seemably dead accounts (AFK before 2020), with no Supercell ID. Therefore it is harder for Supercell to track their actions, and with dead accounts/clans there is noone to complain as well. A perfect crime right there.

    Sorry for becoming a flat-earther and hypothetical jerk, but it ain't right.

    Will not give up, til my goals are met (scammers banned, problem fixed, accounts/clan recovered).

    Thank you for your patience and being reasonable.
    Theory of Untrustful people in Support, is very, very, VERY UNLIKELY. I do not think that even stand a chance.

    Next, there isn't any problem with in-game support. YES, they can take up a lot of time to reply, for they need to Investigate everything throughly. And a case like yours, with so many accounts, and such a big issue, yes it might take a lotta time. And yes, I've had a lot experience, I am saying this from my experience only.

    You gotta have patience and faith on the Supercell Support. Your accounts, wherever they are, in any condition, in anyone's hands, they will get back to you EVENTUALLY.

    Stick with the support and have faith on them.

  7. #2087
    Quote Originally Posted by wotanwaton View Post
    You must understand that this is a player forum and not sc ingame support. You have to contact supercell about your concerns.
    Wotanwaton. Just to be clear, and we can drop this already:
    1. I do surely understand, this is a player forum.
    2. I have contacted and am constantly contacting Clash of Clans ingame support, as well reaching Supercell HQ for all this.

    Quote Originally Posted by wotanwaton View Post
    I am still dont believing it because it is unbelieveable. We see almost daily complains that people are not possible to recover their villages because they doesnt know all needed informations. So it isnt easy to recover a village.
    If it would be easy like you said then we all would have likely lost our villages and we would see way more complains.
    Well, there you said it and no point for me to continue arguing with you on your beliefs. Sheesh.
    Try, please, to see what I am trying to imply and express. Your repetitive 'non-believer' sentences/posts are not giving any extra value.

    Or in other words:
    - You probably will not believe this kind of hacking/takeover happens within COC, until you experience it.

  8. #2088
    Quote Originally Posted by Pikachoo17 View Post
    Theory of Untrustful people in Support, is very, very, VERY UNLIKELY. I do not think that even stand a chance.
    You sure buddy? We are all human, after all. The Perfect World you seem to be describing, with honest people and eternal happiness - maybe exists in another universe. Everyone makes mistakes. Without people making mistakes or having bad/wrongful judgement - we wouldn't have crime, police, fights, poverty, etc. Just saying, my friend.

    Quote Originally Posted by Pikachoo17 View Post
    Next, there isn't any problem with in-game support. YES, they can take up a lot of time to reply, for they need to Investigate everything throughly. And a case like yours, with so many accounts, and such a big issue, yes it might take a lotta time. And yes, I've had a lot experience, I am saying this from my experience only.

    You gotta have patience and faith on the Supercell Support. Your accounts, wherever they are, in any condition, in anyone's hands, they will get back to you EVENTUALLY.
    Here we go again.

    Spoiler: I strongly DO BELIEVE, Supercell has interest and Supercell is doing it's best, fixing this.

    On positive side.

    - Got 8 of my accounts back (as described in main/first post): ALL of them with names changed, some of them TH rushed, some of them gems spent, etc. Got names changed, but no action with TH/building rushing, gem spending. Support is not reverting whatever changes made with account.
    - Support (or devs) have shut down some scammer/hacker accounts, regarding to my case.

    On negative side.

    - I got my accounts/clan taken from me, without my involvement!
    - Dealing with it has been a hazzle (since March 2020, ongoing), somewhat successful.
    - Did not get 8 of my TH3 accounts back, since Support is not recovering <TH3 accounts.
    - My case IS NOT only about my accounts/clan getting snatched. It's way above common Support capabilities.
    - Hackers/scammers are still active.

    On experience with ingame Support.

    Have had REALLY various people handling my cases in Support. Have had totally dead-end cases with one ticket and Support person (he had lots of typos, problems with getting the point, etc), therefore no result and ticket dropped; and exactly the same case with other person and case solved very VERY quickly. In addition, the quick solver offered (in humane language and writing skills) and explained other possible solutions and means to help as well.

    In summary (for Pikachoo17).

    I kindly disagree with your arguments on 'Support people being perfect angels' and 'Ingame support being flawless'.

    PS. I am not trying to troll, be foolheaded or disrespectul. In order not to repeat myself, I have EXPLAINED my arguments in my PREVIOUS POSTS. Please, READ them.
    Last edited by IGotHacked; August 2nd, 2020 at 09:47 AM.

  9. #2089
    Senior Member clasher0011's Avatar
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    Quote Originally Posted by IGotHacked View Post
    You sure buddy? We are all human, after all. The Perfect World you seem to be describing, with honest people and eternal happiness - maybe exists in another universe. Everyone makes mistakes. Without people making mistakes or having bad/wrongful judgement - we wouldn't have crime, police, fights, poverty, etc. Just saying, my friend.



    Here we go again.

    Spoiler: I strongly DO BELIEVE, Supercell has interest and Supercell is doing it's best, fixing this.

    On positive side.

    - Got 8 of my accounts back (as described in main/first post): ALL of them with names changed, some of them TH rushed, some of them gems spent, etc. Got names changed, but no action with TH/building rushing, gem spending. Support is not reverting whatever changes made with account.
    - Support (or devs) have shut down some scammer/hacker accounts, regarding to my case.

    On negative side.

    - I got my accounts/clan taken from me, without my involvement!
    - Dealing with it has been a hazzle (since March 2020, ongoing), somewhat successful.
    - Did not get 8 of my TH3 accounts back, since Support is not recovering <TH3 accounts.
    - My case IS NOT only about my accounts/clan getting snatched. It's way above common Support capabilities.
    - Hackers/scammers are still active.

    On experience with ingame Support.

    Have had REALLY various people handling my cases in Support. Have had totally dead-end cases with one ticket and Support person (he had lots of typos, problems with getting the point, etc), therefore no result and ticket dropped; and exactly the same case with other person and case solved very VERY quickly. In addition, the quick solver offered (in humane language and writing skills) and explained other possible solutions and means to help as well.

    In summary (for Pikachoo17).

    I kindly disagree with your arguments on 'Support people being perfect angels' and 'Ingame support being flawless'.

    PS. I am not trying to troll, be foolheaded or disrespectul. In order not to repeat myself, I have EXPLAINED my arguments in my PREVIOUS POSTS. Please, READ them.
    Let me make this clear there is no way u get hacked without giving information.If it was that easy to hack everyone would have done it.Maybe your password was too easy to guess or maybe all of your accounts have the same password.
    Last edited by clasher0011; August 2nd, 2020 at 09:51 AM.

    Hi

  10. #2090
    Quote Originally Posted by clasher0011 View Post
    Maybe your password was too easy to guess or maybe all of your accounts have the same password.
    Let me guide you to read one of my previous posts: https://forum.supercell.com/showthre...1#post12639643

    Even more, let me quote myself, maybe it helps you with your maybe-argument.

    • In an effort to stress on it - Google accounts WERE NOT breached. All of them had/have separate passwords, separate e-mail layout, 2-step verification etc.


    And digging into even more ancient history: https://forum.supercell.com/showthre...1#post12634239

    • I have not shared any of my account information with anyone.
    • I have not logged in on other devices.
    • I have 2-step verification on my Google Play accounts, none compromised.
    • I am not a dumbuser.


    PS. I am not trying to troll, be foolheaded or disrespectul. In order not to repeat myself, I have EXPLAINED my arguments in my PREVIOUS POSTS. Please, READ them.
    Last edited by IGotHacked; August 2nd, 2020 at 10:02 AM.

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