my account was ♥♥♥♥ed. Can I revert it where my gems is still at 1000+ gems? disregard all upgrades done or whatsoever so I'll be playing this game again. Thanks
Supercell cant refund gems. I am sorry about it. Best thing to do is contact support. Do you have a friend who may have access to your GameCenter ID? Maybe logged onto the account on a friends device?
You wouldn't have been ♥♥♥♥ed, these are your options,
A) a family member plays on the iOS device without you knowing it
B) you gave your gamecenter password to a friend who used it to load your game
C) you gave your gamecenter password to one of those 3rd party gem sites
D) you logged onto a friends iOS device to play at one point, thinking logging out of gamecenter or deleting the app will prevent them from playing it (it doesn't)
E) you sold/traded/gave away an iOS device you had once played the game on without doing a factory reset and they still have access to your CoC village.
F) a friend logged in with a clean gamecenter answered the prompts and transferred your village to their GC, and loaded it on their device later
However you can try to Contact support using the in game report an issue feature by:
Opening Clash
Pressing the settings icon
Pressing Help And Support
Pressing Report An Issue
Pressing Other Problem.
Provide all the details of the village including clan, level etc.
Support may take up to 2 weeks to reply.
If they don't reply within 4 weeks you can either PM support with your ticket number that you will receive in an automated response email OR create another thread stating your ticket number.
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