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  Click here to go to the first staff post in this thread.   Thread: Help

  1. #1

    Help

    Hello, I lost a village of mine and I want to recover it, but for that I contacted the support but over there I was told that these 4 months Supercell did not provide support and that it will not provide until the end of the pandemic, which will be about 2 more months, I suppose and quidro Find out if I can get my account back without help from Supercell or if there is any way for Supercell to reply to you!

  2. #2
    Forum Hero Phoenix1027's Avatar
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    Supercell Support is the only way to recover accounts. Nobody on the forums has the power to help you, not even the moderators nor the staff members. You must go through Support to get your account back.
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  3. #3
    Quote Originally Posted by Phoenix1027 View Post
    Supercell Support is the only way to recover accounts. Nobody on the forums has the power to help you, not even the moderators nor the staff members. You must go through Support to get your account back.
    But the support dony answer, 14 days

  4. #4
    Forum Hero Piper139's Avatar
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    Quote Originally Posted by Joacoavalo View Post
    But the support dony answer, 14 days
    Nothing we can do. It's a player's forum. Not direct line to supercel.
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  5. #5
    Centennial Club Minsarul's Avatar
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    I dont know why People come here to get lost bases back. This is a forum not a support center.

  6. #6
    Forum Hero BloodyIrishman's Avatar
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    Quote Originally Posted by Minsarul View Post
    I dont know why People come here to get lost bases back. This is a forum not a support center.
    I assume because they've tried in game, but don't get immediate satisfaction and in this day and age patience is in short supply.

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  7. #7
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    There's a SC helpline (outside the game/ on web) let's find that and contact them. They might ask you questions such as your device info etc., so be ready with them. These are what I've read here on this forum. And connect to SC id once you get the account back.

    https://supercell.helpshift.com/a/cl...ontact=1&p=web

    https://supercell.helpshift.com/a/cl...-us&l=en&p=web

    https://supercell.helpshift.com/a/clash-of-clans/?p=web

  8. #8
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    Quote Originally Posted by Minsarul View Post
    I dont know why People come here to get lost bases back. This is a forum not a support center.
    Only a fraction of the players know about forums, and that's only a fraction of the English speaking players.
    When a player loses his/her account they search online for a solution and come across the forums as forum is the most optimized clash site on google. Then they create an account and seek help. That's normal.
    Our duty is to tell them what to do. I.e., give them the SC support link.
    p.s.
    A help seeking thread could be the hundredth one of that kind a forumer sees. But it's the very first for those who post it. It's wrong only if it's the same person that starts all threads. A new case should be treated as new
    Last edited by fryingdutchman; 4 Weeks Ago at 06:53 AM.

  9. #9
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    I need it back. That guy said he would give me free gems!

  10. #10
    Furry Bunny wotanwaton's Avatar
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    Quote Originally Posted by SaYNaNaFoO View Post
    I need it back. That guy said he would give me free gems!
    We cant help you. Only ingame support might be able to help but could say no because you shared your village.

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